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Conference Services Manager Jobs (NOW HIRING)

Shangri-La

Conference Services Manager

OK · On-site

POSITION Conference Services Manager The Conference Services Manager (CSM) is responsible for the successful planning, coordination, and execution of group meetings, conferences, conventions, and ...

HHM Hotels

Conference Services Manager

Groton, CT · On-site

$54K/yr

Conference Services Manager Oversee operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and ...

Seaport Hotel

Conference Services Manager

Boston, MA · On-site

$75K/yr

Overview About the Role Seaport Hotel is seeking a dynamic Conference Services Manager to serve as the key liaison between our clients and hotel operations. In this highly visible role, you'll manage ...

Seaport Hotel

Conference Services Manager

Boston, MA

Overview About the Role Seaport Hotel is seeking a dynamic Conference Services Manager to serve as the key liaison between our clients and hotel operations. In this highly visible role, you'll manage ...

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How much do conference services manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for conference services manager in the United States is $61,960.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $71,000.00 per year, depending on experience, location, and employer.

What does a conference services manager do?

As a conference services manager, your primary responsibilities involve planning and supervising conferences in a variety of industries. Your duties include facilitating meetings with event representatives and committees to discuss catering, budgeting, and other services, such as entertainment, that may be needed. You may coordinate conferences or conventions in a venue like a hotel or a university, handle event staffing, and ensure vendors provide satisfactory service. You may also draft or sign contractual agreements, maintain meeting minutes and other communication records, and supervise events to solve any issues that arise.

What does a conference services manager do?

A Conference Services Manager is responsible for coordinating and managing all aspects of events and conferences held at a venue, such as hotels or convention centers. Their duties include working with clients to determine event requirements, organizing logistics, managing budgets, and ensuring all services—from catering to audio-visual needs—are delivered smoothly. They act as the main point of contact between clients and the venue, ensuring that all details are executed as planned and the event runs successfully.

What are the key skills and qualifications needed to thrive as a conference services manager, and why are they important?

To thrive as a Conference Services Manager, you need strong organizational skills, event planning experience, and a relevant degree such as hospitality management or business. Familiarity with event management software, property management systems, and audio-visual equipment is typically required. Exceptional communication, negotiation, and problem-solving abilities help build client relationships and manage on-site challenges. These skills ensure seamless event execution, high client satisfaction, and the ability to adapt to dynamic event environments.

What are some common challenges faced by conference services managers, and how are they typically addressed?

Conference Services Managers often navigate challenges such as last-minute changes to event schedules, coordinating multiple vendors, and managing client expectations. To address these, strong organizational skills, clear communication, and proactive contingency planning are essential. They work closely with clients, event staff, and service providers to ensure smooth execution, and regularly debrief with teams to improve processes for future events. Flexibility and quick problem-solving are key to succeeding in this dynamic role.

What is the difference between Conference Services Manager vs Event Coordinator?

AspectConference Services ManagerEvent Coordinator
CredentialsRelevant hospitality or event management certifications, experience in venue servicesEvent planning certifications or experience, often less specialized
Work EnvironmentHotels, conference centers, corporate venuesVarious settings including corporate, nonprofit, or private events
Employer & IndustryHotels, conference centers, event venuesEvent planning firms, corporate clients, nonprofits
Primary FocusOverseeing venue services, coordinating logistics for conferencesPlanning and executing individual events

The Conference Services Manager primarily manages venue logistics and ensures smooth conference operations, often working within hotels or conference centers. In contrast, the Event Coordinator focuses on planning and executing specific events, which may include a variety of event types. Both roles require strong organizational skills, but the Conference Services Manager typically has a more specialized focus on venue management and client coordination.

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Conference Services Manager jobs near you
Infographic showing various Conference Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $61,960 per year, or $29.8 per hour.

Conference Services Manager

Brookfield Conference Center

Brookfield, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Join our team, a 2025 USA Today Top Workplace Winner!
 
Now hiring a Conference Services Manager at the Brookfield Conference Center. 

Why You’ll Love Working with Us
The Brookfield Conference Center is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. 
 
How You’ll Make An Impact
Lead the maintenance and continuous growth of current meeting/catering accounts. You'll work directly with events on food & beverage, floor plans, audio visual and any additional event needs.
Client Coordination & Communication
  • Contact clients to review all event details and ensure the smooth execution of contracted programs, including Banquet Event Orders (BEOs), food and beverage arrangements, meeting needs, and deliveries
  • Meet and greet clients upon arrival and lead pre-conference meetings or informal reviews
  • Conduct site inspections as needed to support planning and client decision-making
Event Planning & Documentation
  • Create BEOs and floor plans for client review and approval
  • Generate BEOs for internal teams and lead weekly BEO meetings to align all departments
Team Collaboration & Execution
  • Partner with the culinary team, banquet staff, and audiovisual team to confirm all client requirements can be met or to develop suitable alternatives
  • Oversee the overall setup and implementation of events and meetings, ensuring consistency with client expectations
  • Manage last-minute changes or add-ons with the team and generate the final bill post-event

What does success look like in this role?
  • Experience in food and beverage, event set-up, and basic audio visual equipment
  • Related college degree or related work experience
  • Optimistic self-starter with high degree of drive, motivation and initiative
  • Ability to work independently, exercising good judgment and discretion
  • Strong customer service skills to include problem-solving and complaint resolution
  • Strong interpersonal, relationship building and communication skills 
  • Strong attention to detail and organized 
  • Ability to work effectively and efficiently in a fast-paced setting 
 
What Will You Get At NCG Hospitality?
We take great pride in the inclusive environment we’ve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Brookfield Conference Center.

Career Development
  • Personalized career pathing and skill development
  • Leadership and mentorship programs
  • Educational and certification reimbursement
Team Member Perks
  • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
  • Catch of the Day – earn bonuses for going above and beyond to support team and guests
  • Everyone Sells – earn cash for bringing in business to our properties
  • Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
  • Medical, dental, and vision plans
  • Paid sick time and Paid Time Off 
  • Virtual telehealth access and employee assistance resources
  • Monthly health and fitness reimbursement programs
Financial Support
  • Same-day pay options
  • Referral bonus – earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
  • Health Savings Account

Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. 
NCG Hospitality is an Equal Opportunity Employer.