DIRECTOR OF CONFERENCE & HOSPITALITY SERVICES
Location: New York, NY (Local candidates only)
$135,000–$150,000 + Bonus
Benefits:
- Comprehensive Medical, Dental & Vision
- Performance Bonus
- Paid Time Off
- Major Holidays Off (based on client schedule)
- Professional Development
- Career Growth with a Global Hospitality Organization
Our Client:
Our client is a global leader in workplace hospitality, conference services, and guest experience management. They are seeking an experienced Director of Conference & Hospitality Services to oversee conference, reception, and executive hospitality operations within one of New York City's premier law firms.
This highly visible leadership role is ideal for a hospitality executive who thrives in luxury service environments, enjoys developing high-performing teams, and is passionate about delivering exceptional guest experiences.
Responsibilities:
- Lead all conference, reception, and hospitality operations.
- Oversee executive meetings, VIP events, and client experiences.
- Partner with executive client leadership to improve hospitality operations.
- Develop innovative hospitality programs and service initiatives.
- Analyze operational performance and identify improvement opportunities.
- Lead, coach, and develop hospitality team members.
- Create staffing schedules and manage labor effectively.
- Monitor KPIs and guest satisfaction metrics.
- Prepare business reviews and operational reports.
- Maintain SOPs and service standards.
- Ensure conference rooms and reception areas consistently reflect premium hospitality standards.
- Support after-hours executive meetings and special events when needed.
Requirements:
- Bachelor's degree in Hospitality Management or related field.
- 5–7+ years of hospitality leadership experience.
- Previous leadership experience in conference services, workplace hospitality, corporate hospitality, or luxury hospitality.
- Strong executive client relationship management skills.
- Experience leading and developing teams.
- Advanced Microsoft Excel and PowerPoint skills.
- Excellent written and verbal communication skills.
- Highly organized with exceptional attention to detail.
- Local to the New York City area (approximately a 30-minute commute preferred).
Preferred Qualifications:
- Previous Director of Conference Services experience.
- Luxury hospitality or conference center management background.
- Experience supporting executive-level meetings and events.
- Wine knowledge and pairing recommendations.
- Strong strategic planning and operational improvement experience.
Schedule:
- Full-time
- Approximately 50 hours per week
- Major holidays off (based on client schedule)
EQUAL EMPLOYER OPPORTUNITY
Employment Type: Full Time
Years Experience: 5 - 10 years
Salary: $135,000 - $150,000 Annual
Bonus/Commission: No