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Convention Services Manager Jobs (NOW HIRING)

coasthotels

Convention Services Manager

Seattle, WA

Convention Services Manager Coast Seattle Downtown Hotel by APA Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership ...

coasthotels

Convention Services Manager

Seattle, WA · On-site

Convention Services Manager Coast Seattle Downtown Hotel by APA Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership ...

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$31.5K

$66.3K

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How much do convention services manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for convention services manager in the United States is $66,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $75,500.00 per year, depending on experience, location, and employer.

What is a convention services manager?

A Convention Services Manager is a hospitality professional responsible for coordinating all aspects of meetings, conventions, and events within a hotel, convention center, or similar venue. They serve as the main point of contact between event organizers and the venue, ensuring that all event requirements, such as room setups, catering, audio-visual needs, and logistics, are met. Their goal is to ensure seamless execution and a positive experience for both clients and attendees. They often work closely with sales, catering, and operations teams to deliver successful events.

How does a convention services manager typically coordinate with other departments to ensure successful events?

Convention Services Managers work closely with multiple departments, including catering, audiovisual, housekeeping, and sales, to ensure every aspect of an event runs smoothly. They act as the central point of contact, relaying client needs and event details to internal teams and troubleshooting any issues that arise. This collaborative approach helps maintain seamless communication, manage logistics, and deliver a high-quality guest experience. Regular meetings and detailed event orders are crucial tools for keeping everyone aligned before and during conventions.

What are the key skills and qualifications needed to thrive as a convention services manager, and why are they important?

To thrive as a Convention Services Manager, you need a strong background in event planning, hospitality management, and client relations, often supported by a degree in hospitality or related field. Familiarity with event management software, banquet event orders (BEOs), and CRM systems is typically required. Exceptional organizational skills, attention to detail, and effective communication help you excel in coordinating logistics and exceeding client expectations. These skills ensure seamless event execution, high client satisfaction, and the ability to manage complex conventions efficiently.
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Convention Services Manager jobs near you
Infographic showing various Convention Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $66,271 per year, or $31.9 per hour.

Convention Services Manager

Round Rock, TX • On-site

Kalahari Resorts & Conventions
Traveler Accommodation • 1 - 5K employees

5.8

Company rating: 5.8 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

67th of 107 rated hotels

People enjoy working here

Recommended by students

Respectful managers

Learn more about Kalahari Resorts & Conventionsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don't just create vacations-we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities-treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.
Convention Services Manager
Kalahari Resorts & Conventions is seeking a Convention Services Manager. In this role, you'll service assigned groups and special events, preparing both types for successful event execution. You will also work closely with event planners by planning the details of their agenda, room setup up and menu design.
Additionally, you'll handle bookings for one-day events, as well as prospect for certain social events. You will have the opportunity to optimize revenue goals by suggesting menu enhancements and other resort amenities that align with clients' needs.
As part of our leadership team, you'll embody our Promise to Lead with Love-guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll enhance the guest and associate experience by coordinating every detail of group events to ensure they run seamlessly, creating a smooth, stress-free environment for attendees and staff. You'll also serve as the central liaison between clients, resort departments, and vendors, to help deliver memorable events while supporting associates with clear communication and organized execution.
Key Responsibilities
  • Coordinate all aspects of group events from initial planning through on-site execution
  • Communicate event details clearly to internal teams to ensure seamless delivery
  • Manage client relationships by providing guidance, support, and timely updates
  • Oversee event logistics such as room setups, audiovisual needs, and banquet requirements
  • Resolve issues quickly to maintain a high-quality guest experience and smooth operations

What We're Looking For
  • Previous experience in a hotel/resort with an event space of at least 20,000 sq. Ft., and heavy group volume is required.
  • 2-5 years of catering manager/conference services manager or similar event planning experience.
  • Experience detailing & managing large (1000+ people), complex, multi-day events with many moving parts.
  • Experience negotiating changes in complex programs.
  • Skilled multi-tasker.
  • Competency in Microsoft Word and Excel.
  • Sales experience to up-sell food, beverage, and meeting room services is preferred.

A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
  • Career growth opportunities with promotion from within
  • 401(k) matching, paid time off, and holiday compensation
  • Health, dental, and vision coverage for full-time associates
  • Employee appreciation events, discounts, and perks at all resorts
  • Education assistance programs to help advance your career

Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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