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Convention Services Manager Jobs (NOW HIRING)

Stonebridge Companies

$60K - $70K/yr

Convention Services Manager FLSA: Non-Exempt Status: Full-time Reports to: Director of Catering & Conference Services Pay Range: $60K-$70K/annually Job Summary: The purpose of a Convention Services ...

Crescent

Convention Services Manager

Santa Fe, NM · On-site

We are looking for our next great team member to join our Sales Team as the Convention Services Manager. We are committed to providing you with: * Highly competitive wages * An exceptional benefit ...

Crescent

Convention Services Manager

Bethesda, MD · On-site

$55K - $65K/yr

The Convention Service Manager is a full-time, on-site role based at The Bethesdan Hotel. Responsible for the efficient and professional coordination of any assigned convention or meeting group.

Remington

Convention Services Manager

Costa Mesa, CA · On-site

$71K/yr

To coordinate, manage, and prepare all event documentation and coordinate with Sales, property ... Ensures their property events have a seamless turnover from sales to service back to sales.

Remington

Convention Services Manager

Princeton, NJ · On-site

To coordinate, manage, and prepare all event documentation and coordinate with Sales, property ... Ensures their property events have a seamless turnover from sales to service back to sales.

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$31.5K

$66.3K

$114K

How much do convention services manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for convention services manager in the United States is $66,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $75,500.00 per year, depending on experience, location, and employer.

How does a convention services manager typically coordinate with other departments to ensure successful events?

Convention Services Managers work closely with multiple departments, including catering, audiovisual, housekeeping, and sales, to ensure every aspect of an event runs smoothly. They act as the central point of contact, relaying client needs and event details to internal teams and troubleshooting any issues that arise. This collaborative approach helps maintain seamless communication, manage logistics, and deliver a high-quality guest experience. Regular meetings and detailed event orders are crucial tools for keeping everyone aligned before and during conventions.

What are the key skills and qualifications needed to thrive as a convention services manager, and why are they important?

To thrive as a Convention Services Manager, you need a strong background in event planning, hospitality management, and client relations, often supported by a degree in hospitality or related field. Familiarity with event management software, banquet event orders (BEOs), and CRM systems is typically required. Exceptional organizational skills, attention to detail, and effective communication help you excel in coordinating logistics and exceeding client expectations. These skills ensure seamless event execution, high client satisfaction, and the ability to manage complex conventions efficiently.

What is a convention services manager?

A Convention Services Manager is a hospitality professional responsible for coordinating all aspects of meetings, conventions, and events within a hotel, convention center, or similar venue. They serve as the main point of contact between event organizers and the venue, ensuring that all event requirements, such as room setups, catering, audio-visual needs, and logistics, are met. Their goal is to ensure seamless execution and a positive experience for both clients and attendees. They often work closely with sales, catering, and operations teams to deliver successful events.
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Convention Services Manager jobs near you
Infographic showing various Convention Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $66,271 per year, or $31.9 per hour.

Convention Services Manager

GRAHAM HOTEL SYSTEMS INC

Ann Arbor, MI • On-site

$50K - $55K/yr

Full-time

Medical, Life, Retirement

Posted 10 days ago

Job description

Description

The Kensington Hotel has an opening for an experienced Convention Services Manager!  We offer a wonderful benefits package with a generous bonus plan, Medical insurances, 401k w/ match, LTD, STD, and life insurance.   A typical schedule is Monday - Friday 8:00am - 5:00pm, weekends as necessary.  

Overall responsible for planning, organizing and managing the in-house details for all groups and University of Michigan catering only programs. Focuses on the execution of all aspects of event planning including coordination from BEOS, VIP needs, amenities, group resumes, and rooming lists.

Responsibilities:

Serve the on-site group and catering customers in a proactive manner, working with the logistics of group room blocks, food and beverage, meeting space and the billing process. After turnover is completed, CSM is the key point of contact for detailing, planning, day of execution and post event billing.

Review sales contracts as well as other important information, (i.e. room block cut off, special concessions and attrition clauses) and validate with client via turnover letter.

Responsible for prompt handling (within the business day) of incoming calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.

Consults with representatives of client group or organization to plan details such as number of persons expected display space desired and food service schedule.

Have demonstrated knowledge with the ability to upsell clients while promoting a level of service equal to the stature of the facility.

Creates, reviews and distributes weekly group resumes and BEOs for all upcoming bookings in the next 14 days. Responsible for the overall accuracy and completion of these documents, as noted in the standard policies and procedures for Graham Hotels.

Maintains & logs all client communications in Opera. It is the responsibility of the Convention Services Manager to use Opera Cloud to keep in touch with clients through phone calls, emails, letters and personal meetings.

Accurately forecast group rooms and group food & beverage revenues for assigned groups and affiliated business.

Maintain GRC log audit monthly for accuracy and update accordingly for booking status per Sales Manager

Plans coordinates and implements special events and other meetings conferences and special projects.

May be expected to perform initial contract negotiations and vendor service agreements up sell food and beverage

Attend weekly internal meetings as dictated.

Ensure changes are communicated timely to impacted departments/operations leaders.

Works directly with Banquets and AV per clients' needs.

Coordinates and organizes Pre and Post Cons

Inspects rooms and displays for conformance to needs and desires of group.

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Conduct hotel site inspections and client presentations.

Requirements

Must have prior experience in the hospitality industry and/or a bachelor's degree in hospitality management or a related field.

Must be proficient in Windows operating system and Microsoft Office Suite. Experience with Opera helpful

Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

Ability to prepare moderately complex mathematical calculations without error.

Ability to effectively deal with customers, with high levels of patience, tact and diplomacy through negotiations and problem resolution

Ability to establish and maintain effective working relationships with associates and customers.

Ability to access and accurately input information using a moderately complex computer system.

Must have the ability to communicate in English.

Maintain a professional appearance and manner at all times.

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