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Convention Services Manager Jobs (NOW HIRING)

To coordinate, manage, and prepare all event documentation and coordinate with Sales, property ... Ensures their property events have a seamless turnover from sales to service back to sales.

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Convention Services Manager information

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$31.5K

$66.3K

$114K

How much do convention services manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for convention services manager in the United States is $66,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $75,500.00 per year, depending on experience, location, and employer.

How does a Convention Services Manager typically coordinate with other departments to ensure successful events?

Convention Services Managers work closely with multiple departments, including catering, audiovisual, housekeeping, and sales, to ensure every aspect of an event runs smoothly. They act as the central point of contact, relaying client needs and event details to internal teams and troubleshooting any issues that arise. This collaborative approach helps maintain seamless communication, manage logistics, and deliver a high-quality guest experience. Regular meetings and detailed event orders are crucial tools for keeping everyone aligned before and during conventions.

What are the key skills and qualifications needed to thrive as a Convention Services Manager, and why are they important?

To thrive as a Convention Services Manager, you need a strong background in event planning, hospitality management, and client relations, often supported by a degree in hospitality or related field. Familiarity with event management software, banquet event orders (BEOs), and CRM systems is typically required. Exceptional organizational skills, attention to detail, and effective communication help you excel in coordinating logistics and exceeding client expectations. These skills ensure seamless event execution, high client satisfaction, and the ability to manage complex conventions efficiently.

What is a Convention Services Manager?

A Convention Services Manager is a hospitality professional responsible for coordinating all aspects of meetings, conventions, and events within a hotel, convention center, or similar venue. They serve as the main point of contact between event organizers and the venue, ensuring that all event requirements, such as room setups, catering, audio-visual needs, and logistics, are met. Their goal is to ensure seamless execution and a positive experience for both clients and attendees. They often work closely with sales, catering, and operations teams to deliver successful events.
More about Convention Services Manager jobs
What cities are hiring for Convention Services Manager jobs? Cities with the most Convention Services Manager job openings:
What are the most commonly searched types of Convention Services jobs? The most popular types of Convention Services jobs are:
Who are the top companies hiring for Convention Services Manager jobs? The top employers for Convention Services Manager jobs are:
What states have the most Convention Services Manager jobs? States with the most job openings for Convention Services Manager jobs include:
Infographic showing various Convention Services Manager job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $66,271 per year, or $31.9 per hour.
Convention Services Manager

Convention Services Manager

Omni Hotels & Resorts

Carlsbad, CA • On-site

$75K - $85K/yr

Full-time

Posted 17 days ago


Omni Hotels rating

6.9

Company rating: 6.9 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

28th of 105 rated hotels


Job description

Omni La Costa Resort & Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation's best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle.
At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you're passionate about hospitality, Omni La Costa may be your perfect match.
Conference Services Manager
Overview:
The Conference Services Manager will facilitate all aspects of the conference/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client. The manager will serve as the liaison between the meeting planner/client and the resort, ensuring that all information has been communicated correctly.
Responsibilities:
  • Prepare resumes for groups ten (10) days prior to group arrival and review all details in the weekly Staff Meeting.

  • Adhere to the Catering and Conference Services Department's standard operating procedures.

  • Help establish and maintain the hotel's marketplace position at the city's most elite venue within social and corporate communities.

  • Follow the specific standard operation procedures for all staff to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.

  • Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.

  • Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client's expectations have been met.

  • Generate high revenue yielding business for all contracted rooms, function space, and catered events.

  • Conduct pre- and post-conference meetings when it is agreeable with the client.

  • Ensure that all current and future client accounts are serviced in accordance with hotel standards.

  • Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments.

  • Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.

  • Adhere to selling policies as set forth by the Director of Sales and Marketing.

  • Remain available to hotel managers while on property.

  • Be aware of departmental revenue and upsell at every possible opportunity.

  • Participate in all regular and operational meetings as required.

Qualifications:
  • Flexible work hours include weekends and holidays to meet the demands of a 24-hour operation

  • Must have a minimum of 3-5 years' experience in conference services, preferably as manager at a large convention hotel

  • Appropriate, professional appearance and presentation

  • Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

  • Experience in citywide conferences required

  • Luxury or upper-upscale experience preferred

  • Exceptional attention to detail and ability to handle very large, complex, multifaceted conventions

  • Excellent written and verbal communication abilities

  • CMP or similar industry designation preferred

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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