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Complaint Analyst Jobs (NOW HIRING)

Cala Health

Complaint Analyst

San Mateo, CA · On-site

$70K - $90K/yr

Complaint Analyst Reports to: Quality Engineer Location: Onsite, 5 days a week Employment type: Full-Time, Exempt Pay range: $70,000 - $90,000 The Opportunity Turn quality insights into action. We're ...

Cala Health

Complaint Analyst

San Mateo, CA · On-site

Complaint Analyst Reports to: Quality Engineer Location: Onsite, 5 days a week Employment type: Full-Time, Exempt Pay range: $70,000 - $90,000 The Opportunity Turn quality insights into action. We're ...

State of South Carolina

Complaint Analyst

Columbia, SC · On-site

$37K - $60K/yr

The Complaint Analyst is responsible for assisting in the review of the approximately 4,000 new consumer complaints received annually. The successful candidate will be responsible for ensuring a ...

Solventum

Complaint Analyst I

Eagan, MN · On-site

$64K - $89K/yr

Performing document complaint investigation to either close the complaint or determine need for more in-depth analysis. * Processing complaint events as required per internal and FDA regulations ...

Solventum

$64K - $89K/yr

Performing document complaint investigation to either close the complaint or determine need for more in-depth analysis. * Processing complaint events as required per internal and FDA regulations ...

Solventum

Complaint Analyst I

Eagan, MN · On-site

$64K - $89K/yr

The Impact You'll Make in this Role As a Complaint Analyst I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the ...

LH Global Consulting

Be Seen First

Complaint Analyst

Torrance, CA · On-site

$50K - $60K/yr

Compliance Analyst - Vendor Compliance Management We are seeking a detail-oriented Compliance Analyst to support a Vendor Compliance Management team within a large financial services organization.

Healthcare

Complaint Analyst I

Eagan, MN · On-site

$64K - $89K/yr

The Impact You'll Make in this Role As a Complaint Analyst I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the ...

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Complaint Analyst information

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$39K

$68.7K

$97.5K

How much do complaint analyst jobs pay per year?

As of Sep 14, 2026, the average yearly pay for complaint analyst in the United States is $68,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a complaint analyst?

Complaint Analysts are professionals who review, investigate, and resolve customer complaints within an organization. They analyze complaint data to identify trends, ensure compliance with regulatory requirements, and recommend improvements to products, services, or processes. Complaint Analysts often communicate with customers, internal teams, and regulatory bodies to ensure issues are handled efficiently and appropriately.

What does a complaint analyst do?

The responsibilities of a complaint analyst include taking complaints and inquiries from the general public, which can be for the misconduct of attorneys, faulty medical devices, defective products, illegal or unfair actions by insurance companies, and more. In entry-level positions, you are responsible for the intake of complaints through the phone, walk-in visits, and online. Working for attorneys, you determine whether complaints should be filed, if the matter is not misconduct, and if the client should be directed to another department. In the medical device and product industry, you work closely with doctors and other industry personnel, make detailed documentation of all complaints, conduct investigations, and report issues or events regarding returned and defective products. In the insurance industry, you work to investigate complaints of unfair or unlawful conduct by insurance companies, adjusters, and producers; make referrals for administrative enforcement; or informally resolve each issue. Other duties include maintaining computer records and preparing reports as needed.

What are the key skills and qualifications needed to thrive as a complaint analyst, and why are they important?

To thrive as a Complaint Analyst, you need strong analytical skills, attention to detail, and a background in business, law, or a related field. Familiarity with case management systems, CRM software, and regulatory compliance tools is typically required. Excellent written communication, problem-solving abilities, and customer service orientation help you resolve issues effectively and maintain positive stakeholder relationships. These skills are vital for accurately investigating complaints, ensuring compliance, and protecting organizational reputation.

How do complaint analysts typically balance investigative work with customer communication responsibilities?

Complaint Analysts often juggle in-depth investigations with timely communication to customers and internal teams. A typical week involves reviewing complaint details, gathering relevant documentation, collaborating with subject matter experts, and providing updates or resolutions to customers. Balancing these tasks requires strong organizational skills and the ability to prioritize urgent cases while ensuring all parties are kept informed. Clear communication and empathy are key, as analysts must explain findings in an understandable way while maintaining professionalism and regulatory compliance.

What is the difference between Complaint Analyst vs Customer Service Representative?

AspectComplaint AnalystCustomer Service Representative
Required credentialsTypically a bachelor’s degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work environmentOffice setting, analyzing complaints, and dataCall centers, retail, or service environments interacting directly with customers
Employer and industry usageFinancial services, insurance, healthcare, and manufacturingRetail, telecommunications, hospitality, and service industries
Common search and comparison intentUnderstanding roles involving complaint resolution and data analysisCustomer interaction and support roles

Complaint Analysts focus on reviewing and resolving complaints through data analysis, often working behind the scenes. Customer Service Representatives handle direct customer interactions, providing support and resolving issues in real-time. While both roles involve customer concerns, Complaint Analysts emphasize data and process, whereas Customer Service Reps focus on direct communication.

How much do complaint analysts make in the US?

Complaint analysts in the US typically earn a median annual salary of around $45,000 to $65,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts or those in specialized fields can earn higher salaries, often with opportunities for advancement and additional certifications.
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Complaint Analyst jobs near you
Infographic showing various Complaint Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, 6% Part Time, and 4% Contract. Highlights an 79% Physical, 7% Hybrid, and 14% Remote job distribution, with an average salary of $68,656 per year, or $33 per hour.

Complaint Analyst

San Mateo, CA • On-site

Cala Health
Medical Equipment and Supplies Manufacturing • 51 - 200 employees
Learn more about Cala Healthexternal

$70K - $90K/yr

Full-time

Posted 18 days ago

Job description

Title: Complaint Analyst
Reports to: Quality Engineer

Location: Onsite, 5 days a week
Employment type: Full-Time, Exempt
Pay range: $70,000 - $90,000

The Opportunity
Turn quality insights into action. We're looking for a sharp, detail-oriented Complaint Analyst to own the complaint lifecycle, investigate returned products, and uncover trends that elevate our Quality Management System (QMS)

A Day in the Life

  • Complaint Triage & QMS Logging: Review inbound feedback to determine if issues meet formal complaint criteria. Accurately enter details into Arena to prevent backlogs and ensure seamless tracking.
  • Hands-On Device Investigation: Safely process and inspect returned devices, executing thorough physical analyses to identify primary failure modes and root causes.
  • Data Analytics & Trend Tracking: Monitor return rates and complaint metrics to spot emerging patterns, evaluate product performance, and uncover process improvement opportunities.
  • Management Reporting: Synthesize technical findings, trend reports, and metric summaries into clear reports for leadership review.
  • QMS & Regulatory Compliance: Apply foundational Quality Management System principles, strictly adhering to internal SOPs and FDA regulations throughout every stage of the lifecycle.
  • Continuous Improvement: Identify operational inefficiencies and offer constructive, actionable feedback to elevate team standards and overall quality.
  • Timely Case Closure: Maintain rigorous documentation standards and attention to detail to execute precise, compliant, and timely file closures.

 

Skills and Experience

Required:

  • Associate or bachelor's degree in an engineering or technical discipline.
  • Understanding of SQL, Python for querying databases, aggregating sparse records, and performing statistical analysis.
  • Experience with QMS concepts and the role of quality assurance in the medical device manufacturing environment is highly desired.
  • Strong written and verbal communication skills, analytical reasoning, attention to detail, and the ability to prioritize tasks to meet strict regulatory deadlines.

Physical Demands:

  • Ability to lift, move, and handle package returns and testing objects weighing up to 20 pounds.

 

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