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Complaint Analyst Jobs (NOW HIRING)

Bakkt Financial Solutions I LLC

Complaint Analyst

Position Summary Complaint Analyst sought for end-to-end customer complaint management within a growing Neobank. Core function involves investigating complaints, identifying root cause, supporting ...

Pioneer Data

Complaint Analyst II

West Chester, PA · On-site

... complaint handling and MDR submissions. These activities include intake, investigation ... cause analysis skills EDUCATIONAL REQUIREMENTS: Bachelor's Degree or equivalent experience ...

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$68.7K

$97.5K

How much do complaint analyst jobs pay per year?

As of Aug 24, 2026, the average yearly pay for complaint analyst in the United States is $68,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a complaint analyst?

Complaint Analysts are professionals who review, investigate, and resolve customer complaints within an organization. They analyze complaint data to identify trends, ensure compliance with regulatory requirements, and recommend improvements to products, services, or processes. Complaint Analysts often communicate with customers, internal teams, and regulatory bodies to ensure issues are handled efficiently and appropriately.

What does a complaint analyst do?

The responsibilities of a complaint analyst include taking complaints and inquiries from the general public, which can be for the misconduct of attorneys, faulty medical devices, defective products, illegal or unfair actions by insurance companies, and more. In entry-level positions, you are responsible for the intake of complaints through the phone, walk-in visits, and online. Working for attorneys, you determine whether complaints should be filed, if the matter is not misconduct, and if the client should be directed to another department. In the medical device and product industry, you work closely with doctors and other industry personnel, make detailed documentation of all complaints, conduct investigations, and report issues or events regarding returned and defective products. In the insurance industry, you work to investigate complaints of unfair or unlawful conduct by insurance companies, adjusters, and producers; make referrals for administrative enforcement; or informally resolve each issue. Other duties include maintaining computer records and preparing reports as needed.

What are the key skills and qualifications needed to thrive as a complaint analyst, and why are they important?

To thrive as a Complaint Analyst, you need strong analytical skills, attention to detail, and a background in business, law, or a related field. Familiarity with case management systems, CRM software, and regulatory compliance tools is typically required. Excellent written communication, problem-solving abilities, and customer service orientation help you resolve issues effectively and maintain positive stakeholder relationships. These skills are vital for accurately investigating complaints, ensuring compliance, and protecting organizational reputation.

How do complaint analysts typically balance investigative work with customer communication responsibilities?

Complaint Analysts often juggle in-depth investigations with timely communication to customers and internal teams. A typical week involves reviewing complaint details, gathering relevant documentation, collaborating with subject matter experts, and providing updates or resolutions to customers. Balancing these tasks requires strong organizational skills and the ability to prioritize urgent cases while ensuring all parties are kept informed. Clear communication and empathy are key, as analysts must explain findings in an understandable way while maintaining professionalism and regulatory compliance.

What is the difference between Complaint Analyst vs Customer Service Representative?

AspectComplaint AnalystCustomer Service Representative
Required credentialsTypically a bachelor’s degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work environmentOffice setting, analyzing complaints, and dataCall centers, retail, or service environments interacting directly with customers
Employer and industry usageFinancial services, insurance, healthcare, and manufacturingRetail, telecommunications, hospitality, and service industries
Common search and comparison intentUnderstanding roles involving complaint resolution and data analysisCustomer interaction and support roles

Complaint Analysts focus on reviewing and resolving complaints through data analysis, often working behind the scenes. Customer Service Representatives handle direct customer interactions, providing support and resolving issues in real-time. While both roles involve customer concerns, Complaint Analysts emphasize data and process, whereas Customer Service Reps focus on direct communication.

How much do complaint analysts make in the US?

Complaint analysts in the US typically earn a median annual salary of around $45,000 to $65,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts or those in specialized fields can earn higher salaries, often with opportunities for advancement and additional certifications.
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Complaint Analyst jobs near you
Infographic showing various Complaint Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $68,656 per year, or $33 per hour.

Complaint Analyst

West Chester, PA • On-site

Integrated Resources INC
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Integrated Resources INCexternal

Contractor

Re-posted 3 days ago

Job description

Company Description

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

Job Description

Customer Quality member responsible for supporting Post Market Regulatory Affairs activities associated with complaint handling and MDR submissions. These activities include intake, investigation, documentation, follow-up, regulatory reporting and metrics. The Customer Quality Specialist is responsible for the oversight and direct support of technical evaluations and investigational tasks required for complaint processing/closure. The Customer Quality Specialist works collaboratively with Quality, Engineering, Manufacturing, Product Development and other functional experts.

DUTIES:

  • Directly interface with Hospitals, Surgeons, and Internal employees for reporting of complaints and adverse events.
  • Interact positively with customers, patients, internal/external business partners and colleagues
  • Adhere and comply to work instructions, standard operating procedures, and regulations
  • Expedite investigations by collaborating with internal/external business partners
  • Achieve productivity targets
  • Fully training within three months of hire
  • Achieve accuracy targets for complaint documentations
  • Participate in projects and events
  • Complaint determination
  • Report ability assessments
  • Conduct follow-ups with complainant, reporters
  • Checking your own work
  • Updating SharePoint
  • Tracking complaints in the process for closure
  • Participate in CAPA activities and act as CAPA task owner as required
  • Updating and revising work instructions
  • Prepare responses to customers
  • All other duties as assigned
Qualifications

EDUCATIONAL REQUIREMENTS:

  • Bachelor's Degree or equivalent experience/Masters with Reg affairs.
  • Generally requires 2-4 years of related work experience
  • RAC or ASQ certifications a plus

REQUIREMENTS:

  • Ability to work in a cross-functional matrix environment
  • Active listening/ phone skills
  • Collaboration and teaming skills
  • Critical thinking skills
  • Detail orientation
  • Organization skills
  • Prioritization and multi-tasking skills
  • Strong verbal and written communication skills
  • Knowledge of basic medical terminology
  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)
  • Continuous learner
  • Global mindset
  • Accountability for own work
  • Problem solving/Root cause analysis skills
Additional Information

Kind Regards,

Sasha Sharma

Clinical Recruiter

Integrated Resources, Inc.

IT Life Sciences Allied Healthcare CRO

DIRECT # - 732-662-7964

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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