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Complaint Specialist

Irvine, CA · On-site

$70K - $75K/yr

Participate in customer complaint and inquiry processes, including but not limited to, complaint ... Familiarity with root cause analysis principles (training acceptable). * Experience with risk ...

Newrez LLC

Verbal Complaint Specialist I

Coppell, TX · On-site

... analyses, insurance documents, loan origination documents, credit reports, tax lines, etc ... complaint from an agency, and then make a final call to the consumer to discuss the resolution ...

Newrez

Verbal Complaint Specialist I

Coppell, TX · On-site

... analyses, insurance documents, loan origination documents, credit reports, tax lines, etc ... complaint from an agency, and then make a final call to the consumer to discuss the resolution ...

Newrez

Verbal Complaint Specialist I

Greenville, SC · On-site

... analyses, insurance documents, loan origination documents, credit reports, tax lines, etc ... complaint from an agency, and then make a final call to the consumer to discuss the resolution ...

MSD

Product Complaint Specialist I

Rockville, MD · On-site

$59K - $87K/yr

Generate, analyze, and report quality metrics to assess Quality Management System (QMS) performance ... to complaint case management processes. * Assist during internal and external audits of the ...

Nihon Kohden USA

Complaint Investigator

Irvine, CA · On-site

$62K - $90K/yr

Utilize systems for the identification, analysis, correction, and prevention of quality issues. * Conduct and maintain complete complaint files and databases for all customer complaints per US ...

Jj

PQV Trending & Monitoring Analyst 4

Horsham, PA · On-site +1

Evaluate complaint information from a technical, product, process, and data perspective to ensure appropriate trend analysis, signal evaluation, investigation linkage, and documentation are completed ...

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Complaint Analyst information

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$39K

$68.7K

$97.5K

How much do complaint analyst jobs pay per year?

As of Jul 13, 2026, the average yearly pay for complaint analyst in the United States is $68,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What does a complaint analyst do?

A complaint analyst reviews and investigates customer complaints to identify issues and ensure resolution. They analyze complaint data, document findings, and may use tools like customer management software to improve service quality and compliance.

What are Complaint Analysts?

Complaint Analysts are professionals who review, investigate, and resolve customer complaints within an organization. They analyze complaint data to identify trends, ensure compliance with regulatory requirements, and recommend improvements to products, services, or processes. Complaint Analysts often communicate with customers, internal teams, and regulatory bodies to ensure issues are handled efficiently and appropriately.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level positions. Specialized roles like Technical Support Manager or Customer Service Director may also command higher compensation, especially with relevant experience and certifications in leadership or industry-specific tools.

What are the key skills and qualifications needed to thrive as a Complaint Analyst, and why are they important?

To thrive as a Complaint Analyst, you need strong analytical skills, attention to detail, and a background in business, law, or a related field. Familiarity with case management systems, CRM software, and regulatory compliance tools is typically required. Excellent written communication, problem-solving abilities, and customer service orientation help you resolve issues effectively and maintain positive stakeholder relationships. These skills are vital for accurately investigating complaints, ensuring compliance, and protecting organizational reputation.

What is the difference between Complaint Analyst vs Customer Service Representative?

AspectComplaint AnalystCustomer Service Representative
Required credentialsTypically a bachelor’s degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work environmentOffice setting, analyzing complaints, and dataCall centers, retail, or service environments interacting directly with customers
Employer and industry usageFinancial services, insurance, healthcare, and manufacturingRetail, telecommunications, hospitality, and service industries
Common search and comparison intentUnderstanding roles involving complaint resolution and data analysisCustomer interaction and support roles

Complaint Analysts focus on reviewing and resolving complaints through data analysis, often working behind the scenes. Customer Service Representatives handle direct customer interactions, providing support and resolving issues in real-time. While both roles involve customer concerns, Complaint Analysts emphasize data and process, whereas Customer Service Reps focus on direct communication.

Is SOC analyst a high paying job?

SOC analysts typically earn competitive salaries that vary by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with specialized skills in cybersecurity and threat detection.

What kind of jobs in media bring in $150,000 a year?

High-paying media jobs that can reach $150,000 annually include senior roles such as media directors, producers, and executive positions like chief content officers. These roles typically require extensive experience, strong leadership skills, and often involve working in large organizations or managing multiple projects.

How do Complaint Analysts typically balance investigative work with customer communication responsibilities?

Complaint Analysts often juggle in-depth investigations with timely communication to customers and internal teams. A typical week involves reviewing complaint details, gathering relevant documentation, collaborating with subject matter experts, and providing updates or resolutions to customers. Balancing these tasks requires strong organizational skills and the ability to prioritize urgent cases while ensuring all parties are kept informed. Clear communication and empathy are key, as analysts must explain findings in an understandable way while maintaining professionalism and regulatory compliance.

What Does a Complaint Analyst Do?

The responsibilities of a complaint analyst include taking complaints and inquiries from the general public, which can be for the misconduct of attorneys, faulty medical devices, defective products, illegal or unfair actions by insurance companies, and more. In entry-level positions, you are responsible for the intake of complaints through the phone, walk-in visits, and online. Working for attorneys, you determine whether complaints should be filed, if the matter is not misconduct, and if the client should be directed to another department. In the medical device and product industry, you work closely with doctors and other industry personnel, make detailed documentation of all complaints, conduct investigations, and report issues or events regarding returned and defective products. In the insurance industry, you work to investigate complaints of unfair or unlawful conduct by insurance companies, adjusters, and producers; make referrals for administrative enforcement; or informally resolve each issue. Other duties include maintaining computer records and preparing reports as needed.

More about Complaint Analyst jobs
What cities are hiring for Complaint Analyst jobs? Cities with the most Complaint Analyst job openings:
What are the most commonly searched types of Complaint Analyst jobs? The most popular types of Complaint Analyst jobs are:
Who are the top companies hiring for Complaint Analyst jobs? The top employers for Complaint Analyst jobs are:
What states have the most Complaint Analyst jobs? States with the most job openings for Complaint Analyst jobs include:
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What are popular job titles related to Complaint Analyst jobs? For Complaint Analyst jobs, the most frequently searched job titles are:
Complaint Analyst jobs near you
Infographic showing various Complaint Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $68,656 per year, or $33 per hour.
Medical Device Complaint Specialist

Medical Device Complaint Specialist

Three Point Solutions

Moundsview, MN • On-site

$24 - $27/hr

Contractor

Re-posted 24 days ago

Job description

Job Title:         Medical Device Complaint Specialist

Client:              Medical Device Manufacturing Company
Location:         Mounds View, MN 55112
Duration:         12 Months (Possible Extension)
Shift:                1st Shift

Job Summary

Entry-level medical device safety and complaint investigation role responsible for intake, documentation, adverse event reporting, MDR submissions, and vigilance activities for Neurovascular products while ensuring compliance with regulatory requirements.

Key Responsibilities

• Review, document, and investigate product complaints
• Process Medical Device Reports (MDRs) and adverse event cases
• Maintain accurate complaint and vigilance records
• Analyze safety and clinical data for reporting purposes
• Ensure compliance with FDA and global regulatory requirements
• Support complaint investigations and follow-up activities
• Collaborate with cross-functional teams and external partners
• Assist with process improvements and quality initiatives
• Prepare regulatory documentation and reports

Core Duties

• Complaint handling & investigation
• Medical Device Reporting (MDR)
• Adverse event processing
• Regulatory compliance support
• Safety data review & analysis
• Documentation & case management

Required Skills

• Critical thinking and decision-making
• Strong attention to detail
• Excellent written and verbal communication
• Investigation and problem-solving skills
• Documentation and record management
• Organization and time management

Preferred Skills

• Medical device industry experience
• Pharmaceutical industry experience
• Complaint handling experience
• Regulatory reporting knowledge
• Quality or compliance exposure
• Clinical data review experience

Technical / Functional Exposure

• Medical Device Reporting (MDR)
• Vigilance & Post-Market Surveillance
• Complaint Investigation
• Adverse Event Reporting (ADE)
• Regulatory Compliance
• Clinical & Safety Data Analysis

Work Environment

• Medical device regulatory and quality environment
• Cross-functional collaboration with quality, regulatory, and clinical teams
• Process-driven and compliance-focused role
• Training and development opportunities for entry-level professionals

Education / Experience

• Bachelor's Degree in Bio-Sciences, Engineering, Life Sciences, or related field required
• Experience in Medical Device, Pharmaceutical, Quality, Regulatory, Clinical, or related industry

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