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Complaint Analyst Jobs in Arizona (NOW HIRING)

STI

Field Assurance Technician

Tempe, AZ · On-site

$19 - $25.75/hr

The associate will be responsible for contributing to the completion of complaint returned sample analysis in a timely manner. Familiarity with equipment, microscopes, biosafety laboratory practices ...

Lancesoft INC

Tech, Quality Assurance

Tempe, AZ · On-site

$20 - $21/hr

Conduct sample analysis testing outlined in protocols * Decontamination of complaint samples received in the Lab * Documentation of complaint samples received for evaluation purposes * Identify and ...

Ra

Health Care Analyst (Medicare)

Phoenix, AZ · Remote

You will design and implement solutions that are Medicare complaint. You will be understanding the strategic direction set by senior management as it relates to team goals. WE ARE LOOKING FOR SOMEONE.

STI

Field Assurance Technician

Tempe, AZ · On-site

Documentation of complaint samples received in the Field Assurance Lab for evaluation purposes ... Maintain good documentation practices (GDP) when recording preliminary and sample analysis results ...

STI

Field Assurance Technician

Tempe, AZ · On-site

Documentation of complaint samples received in the Field Assurance Lab for evaluation purposes ... Maintain good documentation practices (GDP) when recording preliminary and sample analysis results ...

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All JobsComplaint Analyst JobsComplaint Analyst Jobs in Arizona

Complaint Analyst information

See Arizona salary details

$36.3K

$64K

$90.9K

How much do complaint analyst jobs pay per year?

As of Aug 28, 2026, the average yearly pay for complaint analyst in Arizona is $63,980.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $64,300.00 per year, depending on experience, location, and employer.

What is a complaint analyst?

Complaint Analysts are professionals who review, investigate, and resolve customer complaints within an organization. They analyze complaint data to identify trends, ensure compliance with regulatory requirements, and recommend improvements to products, services, or processes. Complaint Analysts often communicate with customers, internal teams, and regulatory bodies to ensure issues are handled efficiently and appropriately.

What does a complaint analyst do?

The responsibilities of a complaint analyst include taking complaints and inquiries from the general public, which can be for the misconduct of attorneys, faulty medical devices, defective products, illegal or unfair actions by insurance companies, and more. In entry-level positions, you are responsible for the intake of complaints through the phone, walk-in visits, and online. Working for attorneys, you determine whether complaints should be filed, if the matter is not misconduct, and if the client should be directed to another department. In the medical device and product industry, you work closely with doctors and other industry personnel, make detailed documentation of all complaints, conduct investigations, and report issues or events regarding returned and defective products. In the insurance industry, you work to investigate complaints of unfair or unlawful conduct by insurance companies, adjusters, and producers; make referrals for administrative enforcement; or informally resolve each issue. Other duties include maintaining computer records and preparing reports as needed.

What are the key skills and qualifications needed to thrive as a complaint analyst, and why are they important?

To thrive as a Complaint Analyst, you need strong analytical skills, attention to detail, and a background in business, law, or a related field. Familiarity with case management systems, CRM software, and regulatory compliance tools is typically required. Excellent written communication, problem-solving abilities, and customer service orientation help you resolve issues effectively and maintain positive stakeholder relationships. These skills are vital for accurately investigating complaints, ensuring compliance, and protecting organizational reputation.

How do complaint analysts typically balance investigative work with customer communication responsibilities?

Complaint Analysts often juggle in-depth investigations with timely communication to customers and internal teams. A typical week involves reviewing complaint details, gathering relevant documentation, collaborating with subject matter experts, and providing updates or resolutions to customers. Balancing these tasks requires strong organizational skills and the ability to prioritize urgent cases while ensuring all parties are kept informed. Clear communication and empathy are key, as analysts must explain findings in an understandable way while maintaining professionalism and regulatory compliance.

What is the difference between Complaint Analyst vs Customer Service Representative?

AspectComplaint AnalystCustomer Service Representative
Required credentialsTypically a bachelor’s degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work environmentOffice setting, analyzing complaints, and dataCall centers, retail, or service environments interacting directly with customers
Employer and industry usageFinancial services, insurance, healthcare, and manufacturingRetail, telecommunications, hospitality, and service industries
Common search and comparison intentUnderstanding roles involving complaint resolution and data analysisCustomer interaction and support roles

Complaint Analysts focus on reviewing and resolving complaints through data analysis, often working behind the scenes. Customer Service Representatives handle direct customer interactions, providing support and resolving issues in real-time. While both roles involve customer concerns, Complaint Analysts emphasize data and process, whereas Customer Service Reps focus on direct communication.

How much do complaint analysts make in the US?

Complaint analysts in the US typically earn a median annual salary of around $45,000 to $65,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts or those in specialized fields can earn higher salaries, often with opportunities for advancement and additional certifications.
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What job categories do people searching Complaint Analyst jobs in Arizona look for?

The top searched job categories for Complaint Analyst jobs in Arizona are:

What are popular job titles related to Complaint Analyst jobs in AZ?

For Complaint Analyst jobs in AZ, the most frequently searched job titles are:

Complaint Analyst jobs near you
Infographic showing various Complaint Analyst job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 6% Part Time, 2% Temporary, and 5% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $63,980 per year, or $30.8 per hour.

Federal/State Regulatory Senior Analyst / Consultant

Phoenix, AZ • On-site

APS

5.3

Company rating: 5.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

545th of 638 rated elementary and secondary schools

Learn more about APSexternal

Full-time

Posted 2 days ago

New

Job description

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. As the state's largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Summary

The Federal/State Regulatory Senior Analyst / Consultant serves as a key liaison between APS and regulatory agencies, maintaining ongoing relationships, navigating complex industry requirements, and addressing regulatory concerns. 

What Your Day Would Be Like

  • Partner with internal teams and external regulatory agencies to support compliance with federal, state, and regional utility requirements.
  • Assess business practices and controls to help ensure APS meets evolving regulatory obligations.
  • Research and analyze regulatory and legislative developments that may impact APS operations and customers.
  • Develop programs and processes to address regulatory concerns and help prevent future issues through continuous improvement.
  • Represent APS by preparing and presenting information, including testimony and regulatory filings, to government and regulatory audiences.
  • Advance organizational positions and support informed regulatory decision-making. 

Who We're Looking For 

  • Experience in regulatory compliance, with utility industry and line siting experience.
  • Knowledge of federal, Arizona, regional, and electric utility regulatory frameworks and compliance requirements.
  • Strong analytical and problem-solving skills with the ability to evaluate complex regulatory issues.
  • Effective communication skills, including the ability to present information to regulatory and governmental audiences.
  • Ability to build collaborative relationships and work effectively with both internal and external stakeholders. 
Minimum Requirements

Federal / State Regulatory Senior Analyst 

  • Bachelor's Degree
  • And minimum 5 years' related regulatory compliance experience; utility-based experience preferred.
  • In lieu of a degree, an equivalent combination of education and experience totaling 9 years is required. 
  • Advanced knowledge of federal and regional electric utility industry and associated regulatory / legislative issues and related compliance requirements.

Federal / State Regulatory Consultant

  • Bachelor's Degree
  • And a minimum 7 years' related regulatory compliance experience, including 2 years utility-based experience.
  • In lieu of a degree, an equivalent combination of education and experience totaling 11 years is required.
  • Broad and in-depth knowledge of federal and regional electric utility industry and associated regulatory / legislative issues and related compliance requirements. 
Major Accountabilities - Federal / State Regulatory Senior Analyst

1) Leads compliance reviews related to the operational and technical requirements of regulatory commissions/ authorities.

2) Prepares and coordinates complex filings to various state and local regulatory agencies.

3) Manages critical complaint case tracking and resolution.

4) Researches and provides information to regulatory bodies.

5) Acts as a subject matter expert to support all regulatory and compliance activities.

6) Develops guidelines and procedures to address regulatory requirements and/or findings .

Major Accountabilities - Federal / State Regulatory Consultant

1) Leads compliance reviews related to the operational and technical requirements of regulatory commissions/ authorities.

2) Prepares and coordinates complex filings to various state and local regulatory agencies.

3) Manages critical complaint case tracking and resolution.
4) Researches and provides information to regulatory bodies.
5) Acts as a subject matter expert to support all regulatory and compliance activities.
6) Develops guidelines and procedures to address regulatory requirements and/or findings. 

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

 Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person). 

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location. 

  • Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).  
  • Working from a home office requires adequate technology and an appropriate ergonomic set up.  
  • Role types are subject to change based on business need. 

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