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Complaint Specialist Jobs (NOW HIRING)

Masimo

Clinical Complaint Specialist

Irvine, CA · On-site

$80K - $100K/yr

Job Summary The Clinical Complaint Specialist is responsible for the clinical assessment, evaluation, and processing of medical device complaints in support of regulatory compliance and product ...

Masimo

Clinical Complaint Specialist

Irvine, CA · On-site

$80K - $100K/yr

Job Summary The Clinical Complaint Specialist is responsible for the clinical assessment, evaluation, and processing of medical device complaints in support of regulatory compliance and product ...

Heartflow

Senior Complaint Specialist

Austin, TX · Hybrid

$75K - $100K/yr

The Opportunity As our Senior Complaint Specialist , you will play a critical role in ensuring the safety and regulatory integrity of our products after they reach clinicians and patients. You will ...

Newrez

Verbal Complaint Specialist

Greenville, SC · On-site

The Verbal Complaint Specialist is responsible for supporting the Compliance Division by investigating and responding to these time sensitive mortgage servicing situations. The Verbal Complaint ...

Newrez

Verbal Complaint Specialist I

Greenville, SC

Primary Function The Verbal Complaint Specialist I is responsible for supporting the Performing Loan Servicing division by investigating and responding to consumer complaints that are received by the ...

Newrez LLC

Verbal Complaint Specialist

Coppell, TX · On-site

The Verbal Complaint Specialist is responsible for supporting the Compliance Division by investigating and responding to these time sensitive mortgage servicing situations. The Verbal Complaint ...

Newrez

Verbal Complaint Specialist I

Coppell, TX

Primary Function The Verbal Complaint Specialist I is responsible for supporting the Performing Loan Servicing division by investigating and responding to consumer complaints that are received by the ...

Newrez LLC

Verbal Complaint Specialist I

Coppell, TX · On-site

Primary Function The Verbal Complaint Specialist I is responsible for supporting the Performing Loan Servicing division by investigating and responding to consumer complaints that are received by the ...

Newrez

Verbal Complaint Specialist

Coppell, TX · On-site

The Verbal Complaint Specialist is responsible for supporting the Compliance Division by investigating and responding to these time sensitive mortgage servicing situations. The Verbal Complaint ...

Newrez

Verbal Complaint Specialist

Fort Washington, PA · On-site

The Verbal Complaint Specialist is responsible for supporting the Compliance Division by investigating and responding to these time sensitive mortgage servicing situations. The Verbal Complaint ...

MSD

Product Complaint Specialist II

Rockville, MD · On-site

$78K - $116K/yr

The Product Complaint Specialist is responsible for ensuring all customer complaints and feedback for products and services are adequately documented and managed in accordance with internal ...

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Complaint Specialist information

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How much do complaint specialist jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for complaint specialist in the United States is $27.37, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.01 per hour, depending on experience, location, and employer.

What is a complaint specialist?

As a complaint specialist, your primary duties are to research and resolve customer complaints received by phone, mail, email, fax, and social media. You often communicate with customers directly to resolve issues and follow up when necessary. Additional responsibilities include forwarding complaints you are unable to address to the correct departments and ensuring the staff is handling them in a timely manner. You gather data, investigate and analyze it, and evaluate other information alongside it to identify possible problem areas. You then review your analysis to write up reports with your recommendations, including preventive or corrective actions, for management. You are also asked to find ways to improve your process if possible and maintain knowledge of all products, compliance rules, and operations.

What does a complaint specialist do?

A Complaint Specialist is responsible for managing and resolving customer complaints or concerns within an organization. They investigate issues, communicate with customers to understand their problems, and work with internal teams to find effective solutions. Complaint Specialists also document cases, track patterns, and ensure compliance with company policies and regulatory standards. Their goal is to maintain customer satisfaction while protecting the company's reputation.

What are the key skills and qualifications needed to thrive as a complaint specialist, and why are they important?

To thrive as a Complaint Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance, often supported by a relevant bachelor's degree. Familiarity with CRM software, complaint management systems, and sometimes regulatory compliance tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help you resolve issues effectively and maintain positive relationships. These skills are crucial for ensuring customer satisfaction, regulatory adherence, and continuous improvement within an organization.

How does a complaint specialist typically collaborate with other departments to resolve customer issues?

As a Complaint Specialist, you’ll frequently work cross-functionally with departments such as Customer Service, Quality Assurance, and Product Management. When handling a complaint, you may need to gather detailed information from technical teams or escalate issues to management if a resolution requires higher-level approval. Effective communication and documentation are essential, as you’ll often need to relay customer feedback to various stakeholders and ensure that corrective actions are implemented. This collaborative approach helps ensure both customer satisfaction and continuous process improvement.

What is the difference between Complaint Specialist vs Customer Service Representative?

AspectComplaint SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service or complaint handling certificationsHigh school diploma or equivalent; often no formal certifications required
Work EnvironmentCall centers, corporate offices, or online support platforms focused on complaint resolutionRetail stores, call centers, or online support handling general customer inquiries
Employer & Industry UsageFinancial services, healthcare, retail, and utility companiesRetail, telecommunications, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles focused on complaint resolution and issue managementGeneral customer support and inquiry handling

The Complaint Specialist primarily handles specific customer complaints, focusing on resolving issues and ensuring customer satisfaction. In contrast, Customer Service Representatives provide broader support, addressing general inquiries and assisting customers with various needs. While both roles require strong communication skills, Complaint Specialists often need specialized training in complaint resolution processes.

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Complaint Specialist jobs near you
Infographic showing various Complaint Specialist job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $56,921 per year, or $27.4 per hour.

Clinical Complaint Specialist

Irvine, CA • On-site

Masimo
Medical Equipment and Supplies Manufacturing • 1 - 5K employees
Learn more about Masimoexternal

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description


Job Summary
The Clinical Complaint Specialist is responsible for the clinical assessment, evaluation, and processing of medical device complaints in support of regulatory compliance and product safety activities. This role applies clinical expertise to evaluate complaint events, assess potential patient impact, determine regulatory reportability, support investigations, and ensure accurate complaint documentation. The Clinical Complaint Specialist partners cross-functionally to support complaint handling, post-market surveillance, and continuous improvement initiatives.
Duties & Responsibilities
  • Review, evaluate, and process medical device complaints in accordance with applicable regulations, company procedures, and quality system requirements.
  • Perform clinical assessments of complaint events to determine severity, potential patient impact, and device-relatedness.
  • Evaluate complaints for regulatory reportability, including Medical Device Reporting (MDR), vigilance reporting, and other applicable global adverse event reporting requirements.
  • Classify and code complaint events using established coding systems and internal procedures.
  • Review complaint records for completeness and obtain additional information as necessary to support complaint evaluations and investigations.
  • Document complaint assessments, reportability determinations, and supporting rationale within complaint management systems.
  • Support the preparation, review, and submission of adverse event reports to regulatory authorities as required.
  • Collaborate with Quality, Regulatory Affairs, Medical Affairs, Clinical Affairs, Engineering, Manufacturing, and other cross-functional teams to support complaint investigations and resolution activities.
  • Identify and escalate potential product safety concerns, emerging risks, and quality issues.
  • Participate in post-market surveillance activities, including complaint trending, signal detection, and risk assessments.
  • Support internal audits, regulatory inspections, and quality system assessments related to complaint handling processes.
  • Assist with the development, maintenance, and continuous improvement of complaint handling procedures, work instructions, and quality system documentation.
  • Maintain current knowledge of applicable regulations, standards, and industry best practices related to complaint handling and post-market surveillance.
  • Perform other duties as assigned.

Minimum & Preferred Qualifications and Experience:
Minimum Qualifications
  • Registered Nurse (RN), Bachelor of Science in Nursing (BSN), or equivalent clinical degree.
  • Minimum three (3) years of clinical nursing or direct patient care experience.
  • Strong clinical assessment and critical thinking skills.
  • Ability to interpret medical records, clinical documentation, and adverse event information.
  • Strong written, verbal, and interpersonal communication skills.
  • Strong attention to detail and organizational skills.
  • Proficiency with Microsoft Office applications.

Preferred Qualifications
  • Experience in the medical device, biotechnology, pharmaceutical, diagnostics, or healthcare industry.
  • Experience with complaint handling, adverse event reporting, post-market surveillance, or quality systems.
  • Knowledge of FDA Medical Device Reporting requirements (21 CFR Part 803), complaint handling requirements (21 CFR Part 820), and applicable international vigilance regulations.
  • Experience using electronic quality management systems (eQMS) or complaint management systems.
  • Advanced clinical degree or specialty certification.

Education
  • Registered Nurse (RN), Bachelor of Science in Nursing (BSN), or equivalent clinical degree required.
  • Advanced clinical degree or specialty certification preferred.

Compensation:
The anticipated salary range for this position is $80,000 - $100,000 plus benefits. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, and experience.
This position also qualifies for up to 10% annual bonus based on Company, department, and individual performance.
Masimo offers benefits such as Medical, Dental, Vision, Life/AD&D, Disability Insurance, 401(k), Vacation, Sick, Holiday, Paid Maternity Leave, Flexible Spending Accounts, Voluntary Accident, Critical Illness, Hospital, Long-Term Care, Employee Assistance Program, Pet Insurance, On-site wellness clinic, fitness center, and cafe. All benefits are subject to eligibility requirements.
Language requirements
  • Ability to read, write, and communicate effectively in English.
  • Ability to interpret technical documents, schematics, and written instructions.
  • Ability to clearly document technical findings and communicate with cross-functional team members.

Physical requirements/Work environment
This position primarily works in an office environment and requires frequent sitting, standing, and walking. Daily use of a computer and other digital devices is required. This role may require standing for extended periods when facilitating meetings or walking through facilities.
The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.
Masimo is proud to be an EEOE/, M/F/D/V, and we are committed to Diversity at the corporate level.
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About Masimo

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Irvine, CA, US

Year founded

1989

Social media

Twitter

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