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Customer Complaint Coordinator Jobs (NOW HIRING)

Bakkt Financial Solutions I LLC

Complaint Analyst

Position Summary Complaint Analyst sought for end-to-end customer complaint management within a ... coordinating resolution development with internal/BPO teams. Escalate complex or high-risk matters.

Agri Beef

Customer Care Coordinator

Boise, ID · On-site +1

$15.50 - $20.25/hr

The Customer Care Coordinator serves customers by providing product information, resolving product ... Resolve product and service problems by clarifying the customer's complaint, determining the cause ...

Flagship Carwash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

JOB TITLE: Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or ... Analyze complaint trends to identify areas for improvement and recommend corrective actions to the ...

Flagship Car Wash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

JOB TITLE: Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or ... Analyze complaint trends to identify areas for improvement and recommend corrective actions to the ...

Agri Beef

Customer Care Coordinator

Boise, ID · On-site

$15.50 - $20.25/hr

The Customer Care Coordinator serves customers by providing product information, resolving product ... Resolve product and service problems by clarifying the customer's complaint, determining the cause ...

Agri Beef

Customer Care Coordinator

Boise, ID · On-site

The Customer Care Coordinator serves customers by providing product information, resolving product ... Resolve product and service problems by clarifying the customer's complaint, determining the cause ...

Heartflow

Senior Complaint Specialist

Austin, TX · Hybrid

$75K - $100K/yr

... and coordination of corrective actions. * Cross-Functional Liaison: Assist Customer Support and serve as a technical liaison for complaint escalations, providing support on complaint closure ...

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Customer Complaint Coordinator information

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$11K

$55.2K

$76.5K

How much do customer complaint coordinator jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer complaint coordinator in the United States is $55,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $63,000.00 per year, depending on experience, location, and employer.

What does a customer complaint coordinator do?

A Customer Complaint Coordinator is responsible for managing and resolving customer complaints within a company. They act as the main point of contact between customers and the organization, investigating issues, documenting complaints, and working with other departments to find effective solutions. Their goal is to ensure customer satisfaction by addressing concerns promptly and professionally, and they may also analyze complaint trends to recommend improvements. This role requires strong communication, problem-solving, and organizational skills.

What are the key skills and qualifications needed to thrive as a customer complaint coordinator, and why are they important?

To thrive as a Customer Complaint Coordinator, you need strong problem-solving abilities, excellent communication skills, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, active listening, and conflict resolution skills help you excel in handling challenging customer interactions. These skills ensure complaints are resolved efficiently, customer satisfaction is maintained, and the company’s reputation is protected.

What is the difference between Customer Complaint Coordinator vs Customer Service Representative?

AspectCustomer Complaint CoordinatorCustomer Service Representative
Primary RoleHandles and resolves customer complaints, investigates issues, and ensures customer satisfaction related to complaints.Provides general assistance, answers inquiries, and supports customers with product or service information.
Required SkillsStrong communication, problem-solving, conflict resolution, and knowledge of complaint procedures.Excellent communication, patience, product knowledge, and basic troubleshooting skills.
Work EnvironmentTypically office-based, focused on complaint resolution teams or customer support departments.Often in call centers or retail settings, engaging directly with customers.

The Customer Complaint Coordinator specializes in managing and resolving customer complaints, requiring specific skills in investigation and conflict resolution. In contrast, Customer Service Representatives handle a broader range of customer interactions, including inquiries and general support. While both roles require strong communication skills, the Coordinator role focuses more on complaint resolution processes.

How does a customer complaint coordinator typically collaborate with other departments to resolve issues?

As a Customer Complaint Coordinator, you frequently work cross-functionally with teams such as Quality Assurance, Operations, and Customer Service to thoroughly investigate and resolve complaints. This often involves gathering detailed information, coordinating meetings, and ensuring all parties are aligned on the resolution plan. Strong communication and organizational skills are essential, as you will act as the main point of contact between customers and internal teams to ensure timely and satisfactory outcomes.
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Customer Complaint Coordinator jobs near you
Infographic showing various Customer Complaint Coordinator job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,174 per year, or $26.5 per hour.

Customer Complaint Coordinator

SPECTRAFORCE

San Antonio, TX • On-site

Contractor

Re-posted yesterday

Job description

Company Description

Spectraforce is a leading global services firm that provides a portfolio of consulting, staffing and outsourcing services and solutions to a broad range of clients and industries worldwide. We are headquartered in Raleigh, NC, USA and have offshore global delivery centers in Pune, Chandigarh, Banglore and Hyderabad, India.

Job Description
  • Comprehensive knowledge of Quality System standards and regulations including 21 CFR 803 & 820, and ISO 13485 / 14971
  • One(1) or more years of experience with medical terminology, clinical or laboratory knowledge, and familiarity with client`s products.
  • Two (2) year or more experience in the complaint handling, Medical Device industry, Customer relations, complaint trending, MDR submissions, FDA regulations, GMP.

Skills:

  • Strong analytical, deductive reasoning and listening skills
  • Must be able to communicate precisely and accurately to all levels of the organization
  • Ability to speak multiple languages preferred including Spanish, Portuguese, and French.
  • Strong interpersonal skills with the ability to effectively lead a multi-functional audit team
  • Strong project management skills
Qualifications

Education:

  • BS Degree in Science or Engineering or Business, or applicable work experience

 

Complexity of Duties:

  • Duties are very complex in nature and pertain to the overall in
  • Under the direction of the Manager, Customer Management Center, manages activities and procedures associated with complaints concerning client`s products.
  • Accountable for setting own work direction and completing work tasks.
  • Supervise the processing of customer complaints including maintenance of complaint files, responses to customers and Quality reports.
  • Responsible for a variety of mechanical and functional product evaluations related to the investigation of customer complaints. As well as supporting Market Segment Teams.
  • Able to manage the end to end process of customer complaints including utilization of the database systems used to process complaints.

 

Responsibilities:

  • Contribute to the business-wide quality strategy and quality objectives
  • Maintain systems to monitor and facilitate the timely investigations and close out of complaints. Ensure systems workflow precludes lengthy unanswered complaints.
  • Manage the process of the complaint handling system
Additional Information

Thanks & Regards
Monika Kanwar

Client Delivery Executive

Spectraforce Technologies Inc.
Phone No# 919-887-6786 EXT-4065
Fax No# 919-573-9398
Email: [email protected]
Visit us: http://www.spectraforce.com

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