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Remote Complaint Specialist Jobs (NOW HIRING)

AdNet AccountNet, Inc.

EEO Specialists

Baltimore, MD · On-site +1

... complaint processing, counseling, investigations, ADR, affirmative employment, and EEO program ... This is a remote, contract-based opportunity for professionals with significant federal EEO ...

Fujifilm

Complaint Handling Specialist

Position Overview This position is intended to provide Complaint Handling support to FUJIFILM ... Paid Time Off *#LI-Remote In the event that COVID-19 vaccine mandates issued by the federal ...

Fujifilm

Complaint Handling Specialist

Position Overview This position is intended to provide Complaint Handling support to FUJIFILM ... Paid Time Off *#LI-Remote In the event that COVID-19 vaccine mandates issued by the federal ...

AdNet AccountNet, Inc.

EEO Specialists

Baltimore, MD · On-site +1

... complaint processing, counseling, investigations, ADR, affirmative employment, and EEO program ... This is a remote, contract-based opportunity for professionals with significant federal EEO ...

Abbott

Application Specialist

Chicago, IL · Remote

$61K - $122K/yr

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

$61K - $122K/yr

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

Greensboro, NC · Remote

$61K - $122K/yr

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

Phoenix, AZ · Remote

$61K - $122K/yr

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

Clearwater, FL · Remote

$61K - $122K/yr

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

$61K - $122K/yr

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

Phoenix, AZ · Remote

$61K - $122K/yr

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

Clearwater, FL · Remote

$61K - $122K/yr

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

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Remote Complaint Specialist information

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How much do remote complaint specialist jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote complaint specialist in the United States is $27.37, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.01 per hour, depending on experience, location, and employer.

What is the difference between Remote Complaint Specialist vs Remote Customer Service Representative?

AspectRemote Complaint SpecialistRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experience; conflict resolution skillsHigh school diploma or equivalent; customer service experience; communication skills
Work EnvironmentHandling complaints, resolving issues, often in a specialized teamResponding to customer inquiries, providing product/service info
Employer & Industry UsageInsurance, healthcare, retail, telecomRetail, tech, finance, hospitality
Search & Comparison IntentFocus on complaint resolution rolesGeneral customer support roles

The Remote Complaint Specialist primarily handles customer complaints, resolving issues and managing escalations in specialized environments. In contrast, the Remote Customer Service Representative provides general support, answering inquiries and assisting customers with products or services. While both roles require strong communication skills and customer service experience, complaint specialists focus more on conflict resolution and issue management, often within specific industries like insurance or healthcare.

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What are the most commonly searched types of Complaint Specialist jobs?

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What states have the most Remote Complaint Specialist jobs?

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Remote Complaint Specialist jobs near you
Infographic showing various Remote Complaint Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $56,921 per year, or $27.4 per hour.

EEO Specialists (Remote)

AdNet AccountNet, Inc.

Baltimore, MD • Remote

Full-time

Re-posted 17 hours ago

Job description

About Us

AdNet/AccountNet, Inc. is an 8(a), WOSB, and WBE-owned management consulting firm providing federal agencies with expert Equal Employment Opportunity (EEO), diversity, and workforce support services.

Position Overview

We are seeking experienced EEO Specialists with expertise in federal-sector EEO programs, complaint processing, counseling, investigations, ADR, affirmative employment, and EEO program management. This role supports agency EEO Offices by providing technical expertise across the full lifecycle of federal EEO complaints and compliance programs.

This is a remote, contract-based opportunity for professionals with significant federal EEO experience and a strong understanding of EEOC regulations, MD-110, MD-715, and 29 C.F.R. Part 1614.

Key Responsibilities

EEO Counseling & ADR

  • Provide pre-complaint counseling services and explain the federal EEO complaint process.
  • Issue Notices of Rights and Responsibilities and Notices of Right to File.
  • Conduct limited inquiries into EEO allegations.
  • Facilitate mediation and Alternative Dispute Resolution (ADR) processes.
  • Prepare EEO Counselor Reports and counseling documentation.

EEO Investigations

  • Develop impartial factual records for formal EEO complaints.
  • Conduct witness interviews, fact-finding conferences, and evidence collection.
  • Prepare investigative summaries, affidavits, declarations, and Reports of Investigation (ROI).
  • Ensure investigations comply with EEOC regulations and required timelines.

Complaint Processing & Adjudication

  • Review of complaints for acceptance and dismissal determinations.
  • Draft acceptance/dismissal letters and related complaint-processing documents.
  • Assist with the development of Final Agency Decisions (FADs).
  • Maintain accurate case management records and complaint-tracking systems.

Affirmative Employment & MD-715 Support

  • Assist with MD-715 reporting, barrier analysis, and self-assessments.
  • Support diversity, inclusion, and affirmative employment initiatives.
  • Develop EEO and diversity training materials for employees, managers, and senior leaders.
  • Research best practices and provide recommendations to improve agency EEO programs.

Program & Administrative Support

  • Draft policy memoranda, guidance documents, and program directives.
  • Develop presentations, briefing materials, and communications plans.
  • Prepare monthly activity and status reports.
  • Support EEO program reviews and compliance initiatives.

Required Qualifications

Must Have

  • Current EEO Counselor and/or EEO Investigator certification(s)
  • Federal-sector EEO experience
  • Working knowledge of:
    • 29 C.F.R. Part 1614
    • EEOC MD-110
    • EEOC MD-715
  • Experience conducting EEO counseling, investigations, ADR, complaint processing, or affirmative employment programs
  • Excellent legal, analytical, and technical writing skills
  • Strong interviewing, facilitation, and communication abilities
  • Advanced proficiency in Microsoft Office and Adobe Acrobat

Preferred Qualifications

  • Certified Mediator
  • ADR and facilitation experience
  • FAD drafting experience
  • MD-715 reporting and barrier analysis experience
  • Experience developing and delivering EEO, diversity, or civil rights training
  • Experience supporting DoD or other federal agencies

Compensation & Work Schedule

  • Contract/1099 opportunities available
  • Remote work
  • Flexible schedule
  • Paid per assignment or project, depending on client requirements

Application Requirements

Applicants should submit:

  • Resume demonstrating federal EEO experience
  • Copies of current EEO certifications and relevant professional training documentation
  • Two professional supervisory references

AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.