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Complaint Manager Jobs (NOW HIRING)

Watershed Foods

CAPA & Complaint Manager

Gridley, IL · On-site

$125K - $145K/yr

Maintain centralized document management systems CAPAs and Customer Complaints. * Rapidly triage ... Monitor digital complaint logs to detect early signs of systemic issues, such as short shelf-life ...

Masimo

Clinical Complaint Specialist

Irvine, CA · On-site

$80K - $100K/yr

Document complaint assessments, reportability determinations, and supporting rationale within complaint management systems. * Support the preparation, review, and submission of adverse event reports ...

Masimo Corporation

$80K - $100K/yr

Document complaint assessments, reportability determinations, and supporting rationale within complaint management systems. * Support the preparation, review, and submission of adverse event reports ...

Masimo Corporation

Clinical Complaint Specialist

Irvine, CA · On-site

$80K - $100K/yr

Document complaint assessments, reportability determinations, and supporting rationale within complaint management systems. * Support the preparation, review, and submission of adverse event reports ...

Masimo

Clinical Complaint Specialist

Irvine, CA · On-site

$80K - $100K/yr

Document complaint assessments, reportability determinations, and supporting rationale within complaint management systems. * Support the preparation, review, and submission of adverse event reports ...

Phsorg

$19.25 - $31.74/hr

Works closely with Legal/Risk Management, Medical Staff, Medical Directors, Department Directors ... Responsible for communicating complaint resolutions/decisions to grievant, legal representatives ...

Axogen

Engineer II, Quality Complaint Management

Tampa, FL · Remote

$69K - $86K/yr

... the Manager, Quality Systems, and is responsible for the process management of the complaint system. This includes serving as the principle complaint investigator and managing performance of the ...

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$23K

$61.4K

$102.5K

How much do complaint manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for complaint manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What does a complaint manager do?

A Complaint Manager is responsible for overseeing the process of receiving, investigating, and resolving complaints from customers or clients. They ensure that all complaints are handled in a timely, fair, and consistent manner, often working across teams to identify root causes and implement corrective actions. Additionally, Complaint Managers analyze complaint data to identify trends and suggest improvements to products, services, or processes. Their work helps organizations maintain customer satisfaction and comply with relevant regulations or standards.

What are the key skills and qualifications needed to thrive as a complaint manager, and why are they important?

To thrive as a Complaint Manager, you need strong analytical abilities, knowledge of regulatory standards, and experience in customer service or quality assurance, often supported by a relevant degree. Familiarity with complaint management systems, CRM software, and regulatory compliance tools is typically required. Exceptional problem-solving skills, empathy, and clear communication help build trust and effectively resolve issues. These skills ensure efficient resolution of complaints, regulatory compliance, and maintenance of customer satisfaction.

How does a complaint manager typically collaborate with other departments to resolve customer issues effectively?

A Complaint Manager works closely with departments such as Customer Service, Quality Assurance, Legal, and Operations to investigate and resolve complaints efficiently. They often facilitate meetings to gather information, ensure compliance with company policies, and develop action plans for resolution. This cross-functional collaboration helps address root causes, prevent future issues, and improve overall customer satisfaction. Strong communication and relationship-building skills are essential for coordinating these efforts and ensuring a timely response.

What is the difference between Complaint Manager vs Customer Service Supervisor?

AspectComplaint ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications in customer service or complaint handling are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice setting, managing complaint resolution teams, analyzing complaint dataOffice or retail environment, overseeing customer service staff, direct interaction with customers
Employer & Industry UsageUsed across industries like retail, healthcare, finance; employed by companies to handle escalated complaintsCommon in retail, hospitality, and service industries; focuses on daily customer interactions

The Complaint Manager focuses on overseeing complaint resolution processes, analyzing complaint data, and implementing improvements. In contrast, the Customer Service Supervisor manages frontline customer interactions, ensuring customer satisfaction. Both roles require strong communication skills but differ in scope and responsibilities.

What skills do complaint managers need?

Complaint managers need strong communication and interpersonal skills to effectively address customer issues. They should have problem-solving abilities, attention to detail, and proficiency with customer service tools or CRM systems. Additionally, skills in conflict resolution and the ability to work under pressure are important for managing complaints efficiently.
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Complaint Manager jobs near you
Infographic showing various Complaint Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

CAPA & Complaint Manager

Gridley, IL • On-site

Watershed Foods
Food and Drink Manufacturing • 51 - 200 employees
Learn more about Watershed Foodsexternal

$125K - $145K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job DetailsLevel: ManagementJob Location: Gridley, IL - Gridley, IL 61744Position Type: Full TimeSalary Range: $125,000.00 - $145,000.00 Salary

Job Summary:

Lead and is responsible for overseeing the Corrective and Preventive Action (CAPA) process and Complaints. This role ensures full compliance with industry regulations by identifying quality trends, investigates customer issues, drive root cause investigations, implement actions to prevent issue recurrence, follow up with cross functional teams and customers as necessary, report all external product or service complaints, manage, organize/review databases and escape issues to appropriate parties.

Key Responsibilities:
  • Govern CAPA procedures triggered by Critical Control Point (CCP) deviations, operational failures, or preventive control bypasses
  • Lead cross-functional teams (Sanitation, Production, Maintenance) to investigate biological, chemical, or physical hazards using 5 Whys and Fishbone diagrams
  • Own the CAPA workflow for out-of-specification results and process deviations
  • Serve as the primary point of contact for regulatory inspectors (FDA/USDA) and third-party auditors (SQF/BRC) looking at CAPA logs and effectiveness checks specifically for areas of expertise.
  • Maintain centralized document management systems CAPAs and Customer Complaints.
  • Rapidly triage and investigate high-risk complaints regarding illness, injury, or physical contamination (e.g., metal, glass, plastic)
  • Coordinate with Warehouse and QA teams to execute instant lot-tracing and mass-balance checks upon receiving high-priority complaints
  • Support mock-recall events as needed
  • Draft precise, technically compliant documentation regarding product quality or low-risk attributes for retail partners (e.g., Costco, Walmart) and regulators
  • Monitor digital complaint logs to detect early signs of systemic issues, such as short shelf-life trends, packaging failures, or micro-spikes
  • Escalate raw material or packaging-related complaints back to the appropriate team to issue external supplier CAPAs
  • Additional support to visit different manufacturing sites, complete internal review and assess gaps in food safety, food quality, GMP, and other pending audit pre-needs
  • Support additional initiates as needed to ensure food safety and food quality
  • The back-up for this role is the Quality Manager.
Skills & Qualifications:
  • Govern CAPA procedures triggered by Critical Control Point (CCP) deviations, operational failures, or preventive control bypasses
  • Lead cross-functional teams (Sanitation, Production, Maintenance) to investigate biological, chemical, or physical hazards using 5 Whys and Fishbone diagrams
  • Own the CAPA workflow for out-of-specification results and process deviations
  • Serve as the primary point of contact for regulatory inspectors (FDA/USDA) and third-party auditors (SQF/BRC) looking at CAPA logs and effectiveness checks specifically for areas of expertise.
  • Maintain centralized document management systems CAPAs and Customer Complaints.
  • Rapidly triage and investigate high-risk complaints regarding illness, injury, or physical contamination (e.g., metal, glass, plastic)
  • Coordinate with Warehouse and QA teams to execute instant lot-tracing and mass-balance checks upon receiving high-priority complaints
  • Support mock-recall events as needed
  • Draft precise, technically compliant documentation regarding product quality or low-risk attributes for retail partners (e.g., Costco, Walmart) and regulators
  • Monitor digital complaint logs to detect early signs of systemic issues, such as short shelf-life trends, packaging failures, or micro-spikes
  • Escalate raw material or packaging-related complaints back to the appropriate team to issue external supplier CAPAs
  • Additional support to visit different manufacturing sites, complete internal review and assess gaps in food safety, food quality, GMP, and other pending audit pre-needs
  • Support additional initiates as needed to ensure food safety and food quality
  • The back-up for this role is the Quality Manager.
Benefits:
  • PPO or HSA medical benefits with Employer Contributions.
  • Dental, Vision, Life, AD&D, Disability insurance.
  • 401K with a competitive company match.
  • 8 Holidays, Vacation accrual, PTO program, Parental Leave.
  • Attendance, Safety, Service Awards.
  • Tuition Reimbursement Program.
  • Uniform and Boots provision.
  • Employee Assistance Program.
  • Chaplain Program.
  • Smart Dollar.
  • Company Events and Luncheons.
  • Paid Volunteer Days.
  • Referral bonuses.
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