Directs clinical activities, including patient assessment, care plan development, service level determination, patient visits, and complaint management. * Prepares and monitors budget(s) and ensures ...
Directs clinical activities, including patient assessment, care plan development, service level determination, patient visits, and complaint management. * Prepares and monitors budget(s) and ensures ...
Directs clinical activities, including patient assessment, care plan development, service level determination, patient visits, and complaint management. * Prepares and monitors budget(s) and ensures ...
Directs clinical activities, including patient assessment, care plan development, service level determination, patient visits, and complaint management. * Prepares and monitors budget(s) and ensures ...
Warehouse Inventory Coordinator
Kalamazoo, MI · On-site
$17.25 - $22.75/hr
Where applicable, responsible for training appropriate individuals in the proper use of the electronic complaint management system. * Responsible for contributing to the continual quality ...
Warehouse Inventory Coordinator
Kalamazoo, MI · On-site
$17.25 - $22.75/hr
Where applicable, responsible for training appropriate individuals in the proper use of the electronic complaint management system. * Responsible for contributing to the continual quality ...
Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality ...
Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality ...
Essential Functions The Manager of the Corporate Compliance Department is an administrative ... Provide oversight for Corporate Compliant Complaint Review and Investigation * Including OIG ...
Essential Functions The Manager of the Corporate Compliance Department is an administrative ... Provide oversight for Corporate Compliant Complaint Review and Investigation * Including OIG ...
Quality Manager
Ishpeming, MI · On-site
Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality ...
Quality Manager
Ishpeming, MI · On-site
Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality ...
Quality Manager
Ishpeming, MI · On-site
Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality ...
Quality Manager
Ishpeming, MI · On-site
Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality ...
Customer Complaint Management across multiple sites * Execute and manage meetings to show progress. * Lead site management base trainings, such as CAPA training for managers. * Other duties as ...
Customer Complaint Management across multiple sites * Execute and manage meetings to show progress. * Lead site management base trainings, such as CAPA training for managers. * Other duties as ...
... complaint managementBe familiar with current sales strategies, and employees sales progressionCollaborate with general manager on developing sales strategies to help drive businessBe conscious of ...
... complaint managementBe familiar with current sales strategies, and employees sales progressionCollaborate with general manager on developing sales strategies to help drive businessBe conscious of ...
Identify and escalate customer complaints and situations with inherent risk circumstances to leadership as outlined by the bank's complaint management program * Review performance reports to evaluate ...
Identify and escalate customer complaints and situations with inherent risk circumstances to leadership as outlined by the bank's complaint management program * Review performance reports to evaluate ...
Were seeking a Quality Manager who's ready to be part of an innovative, people-first brand shaping ... Lead customer complaint investigations and root cause analysis activities. * Coordinate corrective ...
Were seeking a Quality Manager who's ready to be part of an innovative, people-first brand shaping ... Lead customer complaint investigations and root cause analysis activities. * Coordinate corrective ...
Quality Manager
Saginaw, MI · On-site
Were seeking a Quality Manager who's ready to be part of an innovative, people-first brand shaping ... Lead customer complaint investigations and root cause analysis activities. * Coordinate corrective ...
Quality Manager
Saginaw, MI · On-site
Were seeking a Quality Manager who's ready to be part of an innovative, people-first brand shaping ... Lead customer complaint investigations and root cause analysis activities. * Coordinate corrective ...
Risk Management and Quality Director
Hancock, MI · On-site
$110 - $150/hr
Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality ...
New
Risk Management and Quality Director
Hancock, MI · On-site
$110 - $150/hr
Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality ...
New
Quality Manager
Jackson, MI · On-site
Complaint Response Management - Manage customer complaint response timelines and ensure on-time closure of corrective actions. * Customer Representation - Professionally represent the company with ...
Quality Manager
Jackson, MI · On-site
Complaint Response Management - Manage customer complaint response timelines and ensure on-time closure of corrective actions. * Customer Representation - Professionally represent the company with ...
Quality Manager
Jackson, MI · On-site
Complaint Response Management - Manage customer complaint response timelines and ensure on-time closure of corrective actions. * Customer Representation - Professionally represent the company with ...
Quick apply
Quality Manager
Jackson, MI · On-site
Complaint Response Management - Manage customer complaint response timelines and ensure on-time closure of corrective actions. * Customer Representation - Professionally represent the company with ...
Risk Management Director
Hancock, MI · On-site
Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality ...
Risk Management Director
Hancock, MI · On-site
Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality ...
Familiarity with regulatory complaint handling requirements and timelines * Ability to collaborate effectively across multiple departments and external partners * Proven ability to manage multiple ...
Familiarity with regulatory complaint handling requirements and timelines * Ability to collaborate effectively across multiple departments and external partners * Proven ability to manage multiple ...
Familiarity with regulatory complaint handling requirements and timelines * Ability to collaborate effectively across multiple departments and external partners * Proven ability to manage multiple ...
Familiarity with regulatory complaint handling requirements and timelines * Ability to collaborate effectively across multiple departments and external partners * Proven ability to manage multiple ...
Familiarity with regulatory complaint handling requirements and timelines * Ability to collaborate effectively across multiple departments and external partners * Proven ability to manage multiple ...
Familiarity with regulatory complaint handling requirements and timelines * Ability to collaborate effectively across multiple departments and external partners * Proven ability to manage multiple ...
Familiarity with regulatory complaint handling requirements and timelines * Ability to collaborate effectively across multiple departments and external partners * Proven ability to manage multiple ...
Quick apply
Familiarity with regulatory complaint handling requirements and timelines * Ability to collaborate effectively across multiple departments and external partners * Proven ability to manage multiple ...
Complaint Manager information
See Michigan salary details
$20K - $26.3K
4% of jobs
$26.3K - $32.6K
10% of jobs
$37.7K is the 25th percentile. Wages below this are outliers.
$32.6K - $38.9K
14% of jobs
$38.9K - $45.2K
16% of jobs
The median wage is $50.6K / yr.
$45.2K - $51.5K
7% of jobs
$51.5K - $57.8K
10% of jobs
$61K is the 75th percentile. Wages above this are outliers.
$57.8K - $64.1K
29% of jobs
$64.1K - $70.4K
4% of jobs
$70.4K - $76.7K
3% of jobs
$76.7K - $83K
1% of jobs
$83K - $89.3K
2% of jobs
$20K
$53.5K
$89.3K
How much do complaint manager jobs pay per year?
As of Aug 23, 2026, the average yearly pay for complaint manager in Michigan is $53,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $60,100.00 per year, depending on experience, location, and employer.
What does a complaint manager do?
A Complaint Manager is responsible for overseeing the process of receiving, investigating, and resolving complaints from customers or clients. They ensure that all complaints are handled in a timely, fair, and consistent manner, often working across teams to identify root causes and implement corrective actions. Additionally, Complaint Managers analyze complaint data to identify trends and suggest improvements to products, services, or processes. Their work helps organizations maintain customer satisfaction and comply with relevant regulations or standards.
What are the key skills and qualifications needed to thrive as a complaint manager, and why are they important?
To thrive as a Complaint Manager, you need strong analytical abilities, knowledge of regulatory standards, and experience in customer service or quality assurance, often supported by a relevant degree. Familiarity with complaint management systems, CRM software, and regulatory compliance tools is typically required. Exceptional problem-solving skills, empathy, and clear communication help build trust and effectively resolve issues. These skills ensure efficient resolution of complaints, regulatory compliance, and maintenance of customer satisfaction.
How does a complaint manager typically collaborate with other departments to resolve customer issues effectively?
A Complaint Manager works closely with departments such as Customer Service, Quality Assurance, Legal, and Operations to investigate and resolve complaints efficiently. They often facilitate meetings to gather information, ensure compliance with company policies, and develop action plans for resolution. This cross-functional collaboration helps address root causes, prevent future issues, and improve overall customer satisfaction. Strong communication and relationship-building skills are essential for coordinating these efforts and ensuring a timely response.
What is the difference between Complaint Manager vs Customer Service Supervisor?
| Aspect | Complaint Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications in customer service or complaint handling are a plus | Usually requires a high school diploma or associate degree; experience in customer service is essential |
| Work Environment | Office setting, managing complaint resolution teams, analyzing complaint data | Office or retail environment, overseeing customer service staff, direct interaction with customers |
| Employer & Industry Usage | Used across industries like retail, healthcare, finance; employed by companies to handle escalated complaints | Common in retail, hospitality, and service industries; focuses on daily customer interactions |
The Complaint Manager focuses on overseeing complaint resolution processes, analyzing complaint data, and implementing improvements. In contrast, the Customer Service Supervisor manages frontline customer interactions, ensuring customer satisfaction. Both roles require strong communication skills but differ in scope and responsibilities.
What skills do complaint managers need?
Complaint managers need strong communication and interpersonal skills to effectively address customer issues. They should have problem-solving abilities, attention to detail, and proficiency with customer service tools or CRM systems. Additionally, skills in conflict resolution and the ability to work under pressure are important for managing complaints efficiently.
What are the most commonly searched types of Complaint jobs in Michigan?
The most popular types of Complaint jobs in Michigan are:
What cities in Michigan are hiring for Complaint Manager jobs?
Cities in Michigan with the most Complaint Manager job openings:
Full-time
Re-posted 24 days ago
Beacon Health System rating
6.7
Based on 144 frontline employees who took The Breakroom Quiz
534th of 893 rated healthcare providers
Job description
Directs services, workflow and resources for one or more assigned nursing areas.
Responsibilities:
Licensure / Certification / Registration:
Education:
Responsibilities:
- Develops departmental goals and objectives consistent with medical, administrative, legal and ethical requirements of the health care delivery system.
- Directs clinical activities, including patient assessment, care plan development, service level determination, patient visits, and complaint management.
- Prepares and monitors budget(s) and ensures that the assigned nursing area operates within allocated funds.
- Coordinates and directs internal and externally-driven audits.
- Works collaboratively with physicians, administration and directors to develop streamlined operations where equipment, supplies and staff are utilized efficiently and resourcefully.
- Removes obstacles to achieving clinical quality, service excellence and financial effectiveness targets.
- Conducts hiring, training, directing, development and evaluation of staff.
Licensure / Certification / Registration:
- Required Credential(s):
- Registered Nurse credentialed from the Michigan Board of Nursing obtained prior to hire date or job transfer date.
Education:
- Bachelor's degree in nursing. AND 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
What Beacon Health System employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Beacon Health System
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
5,001 - 10,000 Employees
Headquarters location
South Bend, IN, US
Year founded
2012