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Complaint Manager Jobs in Michigan (NOW HIRING)

Stryker

Project Manager, Software

Portage, MI · Hybrid

$89K - $148K/yr

Manage project scope, schedule, budget, quality, risks, dependencies, issues, and change requests ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

Stryker

Sourcing Manager

Kalamazoo, MI · On-site

$102K - $171K/yr

Hybrid What you will do - As Sourcing Manager, Strategic Sourcing, you'll play a pivotal role in ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

SkipperBud's

General Manager

Grand Haven, MI · On-site

OVERVIEW: The General Manager is responsible for ensuring successful dealership operations ... Once resolved ensure processes are modified in order to avoid a repeated complaint. * Analyze ...

Stryker

Business Process Manager

Kalamazoo, MI · On-site +1

$118K - $196K/yr

Remote or Hybrid or Onsite The Manager, Business Process plays a key role in advancing operational ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

New

SkipperBud's

General Manager

Grand Haven, MI · On-site

OVERVIEW: The General Manager is responsible for ensuring successful dealership operations ... Once resolved ensure processes are modified in order to avoid a repeated complaint. * Analyze ...

Crash Champions

General Manager

Clarkston, MI

$75K - $150K/yr

Manage the front and back of shop from vehicle intake through delivery to ensure a high level of ... Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and ...

Crash Champions

General Manager

Clarkston, MI

$150K/yr

Manage the front and back of shop from vehicle intake through delivery to ensure a high level of ... Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and ...

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Showing results 41-60

All JobsComplaint JobsComplaint Manager JobsComplaint Manager Jobs in Michigan

Complaint Manager information

See Michigan salary details

$20K

$53.5K

$89.3K

How much do complaint manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for complaint manager in Michigan is $53,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $60,100.00 per year, depending on experience, location, and employer.

What does a complaint manager do?

A Complaint Manager is responsible for overseeing the process of receiving, investigating, and resolving complaints from customers or clients. They ensure that all complaints are handled in a timely, fair, and consistent manner, often working across teams to identify root causes and implement corrective actions. Additionally, Complaint Managers analyze complaint data to identify trends and suggest improvements to products, services, or processes. Their work helps organizations maintain customer satisfaction and comply with relevant regulations or standards.

What are the key skills and qualifications needed to thrive as a complaint manager, and why are they important?

To thrive as a Complaint Manager, you need strong analytical abilities, knowledge of regulatory standards, and experience in customer service or quality assurance, often supported by a relevant degree. Familiarity with complaint management systems, CRM software, and regulatory compliance tools is typically required. Exceptional problem-solving skills, empathy, and clear communication help build trust and effectively resolve issues. These skills ensure efficient resolution of complaints, regulatory compliance, and maintenance of customer satisfaction.

How does a complaint manager typically collaborate with other departments to resolve customer issues effectively?

A Complaint Manager works closely with departments such as Customer Service, Quality Assurance, Legal, and Operations to investigate and resolve complaints efficiently. They often facilitate meetings to gather information, ensure compliance with company policies, and develop action plans for resolution. This cross-functional collaboration helps address root causes, prevent future issues, and improve overall customer satisfaction. Strong communication and relationship-building skills are essential for coordinating these efforts and ensuring a timely response.

What is the difference between Complaint Manager vs Customer Service Supervisor?

AspectComplaint ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications in customer service or complaint handling are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice setting, managing complaint resolution teams, analyzing complaint dataOffice or retail environment, overseeing customer service staff, direct interaction with customers
Employer & Industry UsageUsed across industries like retail, healthcare, finance; employed by companies to handle escalated complaintsCommon in retail, hospitality, and service industries; focuses on daily customer interactions

The Complaint Manager focuses on overseeing complaint resolution processes, analyzing complaint data, and implementing improvements. In contrast, the Customer Service Supervisor manages frontline customer interactions, ensuring customer satisfaction. Both roles require strong communication skills but differ in scope and responsibilities.

What skills do complaint managers need?

Complaint managers need strong communication and interpersonal skills to effectively address customer issues. They should have problem-solving abilities, attention to detail, and proficiency with customer service tools or CRM systems. Additionally, skills in conflict resolution and the ability to work under pressure are important for managing complaints efficiently.

What are the most commonly searched types of Complaint jobs in Michigan?

The most popular types of Complaint jobs in Michigan are:

What cities in Michigan are hiring for Complaint Manager jobs?

Cities in Michigan with the most Complaint Manager job openings:

Complaint Manager jobs near you
Infographic showing various Complaint Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,473 per year, or $25.7 per hour.

Project Manager, Software

Stryker

Portage, MI • Hybrid

$89K - $148K/yr

Full-time

Posted 9 days ago

Stryker rating

8.2

Company rating: 8.2 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

130th of 494 rated machine equipment manufacturers

Job description

Work Flexibility: Hybrid

What You Will Do:

Lead software and software-enabled medical device initiatives within Acute Care Research and Development, partnering across technical, quality, regulatory, and commercial functions. You will guide projects and major workstreams from initiation through closure while supporting disciplined execution, regulatory compliance, and predictable delivery.

  • Lead software development, software sustainment, lifecycle management, and software-enabled medical device projects or major workstreams from initiation through closure.
  • Develop project charters, integrated plans, schedules, budgets, resource assumptions, and risk registers.
  • Manage project scope, schedule, budget, quality, risks, dependencies, issues, and change requests.
  • Build detailed project schedules that identify critical paths, major workstreams, dependencies, decision points, and intersecting milestones.
  • Drive compliance with applicable design control, software development lifecycle, cybersecurity, quality system, and project management requirements.
  • Coordinate cross-functional execution among Research and Development, Quality, Regulatory, Cybersecurity, Manufacturing, Marketing, Service, and supporting functions.
  • Create project quality plans, risk-response plans, stakeholder communication approaches, and resource and budget assumptions with project partners.
  • Report project status to project teams, functional stakeholders, and project management leadership, including updates on schedule, scope, quality, budget, and risk.

What You Will Need:

Required Qualifications:

  • Bachelor's degree or equivalent experience in Engineering, Computer Science, Information Systems, Business, or a related field.
  • 4+ years of professional experience, including project management or project leadership experience.
  • Experience applying project management methodologies, planning tools, risk management practices, stakeholder management, and project status reporting.

Preferred Qualifications:

  • Experience managing software development, software sustainment, or software-enabled product development projects.
  • Experience in Research and Development, medical devices, healthcare technology, or another regulated product development environment.
  • Experience with Agile, hybrid, iterative, or phase-gated software delivery models.
  • PMP, CAPM, Agile, Scrum, or an equivalent project management certification, or willingness to obtain one.


  • $89,300 - $148,800 USD Annual
Travel Percentage: NoneStryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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