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Complaint Coordinator Jobs (NOW HIRING)

W. R. Grace & Co.

The Complaint Response Coordinator has responsibility to implement and train defined Customer Relationship Management business processes concerning customer complaint handling in line with the GRACE ...

Phsorg

$19.25 - $31.74/hr

Presents completed research file along with initial recommendation for resolution to appropriate Complaint Management Coordinator for review and final approval within the time period necessary to ...

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$11K

$55.2K

$76.5K

How much do complaint coordinator jobs pay per year?

As of Sep 13, 2026, the average yearly pay for complaint coordinator in the United States is $55,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $63,000.00 per year, depending on experience, location, and employer.

What does a complaint coordinator do?

A Complaint Coordinator is responsible for managing and resolving customer or client complaints within an organization. They serve as the main point of contact for receiving, tracking, and investigating concerns, ensuring that each complaint is handled efficiently and in accordance with company policies and regulations. Their duties often include documenting complaints, communicating with relevant departments, and following up with customers to ensure satisfaction. The goal of a Complaint Coordinator is to maintain customer trust and help improve products or services based on feedback.

What are the key skills and qualifications needed to thrive as a complaint coordinator, and why are they important?

To thrive as a Complaint Coordinator, you need strong organizational abilities, attention to detail, and experience in customer service or quality assurance, often supported by a relevant associate or bachelor’s degree. Familiarity with complaint management systems, CRM software, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving skills, and emotional intelligence help you handle sensitive issues and interact effectively with customers and internal teams. These skills are vital for ensuring timely resolution of complaints, maintaining customer satisfaction, and ensuring compliance with company policies.

How does a complaint coordinator typically collaborate with quality assurance and customer service teams?

A Complaint Coordinator serves as a vital link between quality assurance and customer service teams by investigating customer complaints, gathering relevant information, and ensuring timely resolution. They communicate findings to quality teams to help identify root causes and recommend process improvements, while also keeping customer service informed to ensure consistent messaging to clients. This collaboration often involves regular meetings, shared documentation, and cross-functional training to enhance overall product or service quality. Effective coordination helps prevent recurring issues and improves customer satisfaction.

What is the difference between Complaint Coordinator vs Customer Service Representative?

AspectComplaint CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in conflict resolution or related certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, healthcare, or corporate environments handling complaint resolutionRetail, call centers, or service industries interacting directly with customers
Employer & Industry UsageUsed in healthcare, insurance, and corporate sectors for complaint managementCommon across retail, hospitality, and service industries for customer interaction

The Complaint Coordinator focuses on managing and resolving specific complaints, often requiring specialized knowledge of policies and procedures. Customer Service Representatives handle a broader range of customer interactions, including inquiries and general support. While both roles involve communication skills, Complaint Coordinators typically deal with more complex issues within structured environments.

What cities are hiring for Complaint Coordinator jobs?

Cities with the most Complaint Coordinator job openings:

What are the most commonly searched types of Complaint jobs?

The most popular types of Complaint jobs are:

What states have the most Complaint Coordinator jobs?

States with the most job openings for Complaint Coordinator jobs include:

What are popular job titles related to Complaint Coordinator jobs?

For Complaint Coordinator jobs, the most frequently searched job titles are:

Complaint Coordinator jobs near you
Infographic showing various Complaint Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $55,174 per year, or $26.5 per hour.

Complaint Coordinator

Oklahoma City, OK • On-site

State of Oklahoma
See more jobs at State of Oklahomaexternal

Other

Posted 3 days ago

New

Job description

Complaint Coordinator

The Complaint Coordinator serves as the primary point of contact for consumer complaints involving licensed dealers, dismantlers, manufacturers, installers, retailers, and communities regulated by the Commission. This position is responsible for receiving, reviewing, tracking, and coordinating complaints from intake through resolution while ensuring compliance with Oklahoma laws, administrative rules, and Commission policies.

Essential Duties
  • Primary point of contact for customers with complaints, responding via phone, email, or in-person.
  • Document complaints in the complaint management system, capturing all relevant details (customer info, issue description, timeline).
  • Prioritize complaints based on urgency and severity, ensuring timely escalation when needed.
  • Receive, review, and process consumer complaints.
  • Determine Commission jurisdiction and request additional information when needed.
  • Maintain accurate complaint records and case files.
  • Assign and track complaints through the investigative process.
  • Communicate with consumers, licensees, investigators, and Commission staff.
  • Prepare complaint-related correspondence, reports, and closing letters.
  • Monitor case deadlines and maintain complaint statistics.
  • Ensure confidentiality and compliance with applicable laws and regulations.
  • Provide excellent customer service and assist with other administrative duties as assigned.

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