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Complaint Coordinator Jobs (NOW HIRING)

Bakkt Financial Solutions I LLC

Complaint Analyst

... coordinating resolution development with internal/BPO teams. Escalate complex or high-risk matters ... Ensure all complaint records are complete, accurate, and audit-ready. * Data Analysis: Analyze ...

Heartflow

Senior Complaint Specialist

Austin, TX · Hybrid

$75K - $100K/yr

... and coordination of corrective actions. * Cross-Functional Liaison: Assist Customer Support and ... on complaint closure approvals; Provide guidance and mentorship to team members on process ...

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$11K

$55.2K

$76.5K

How much do complaint coordinator jobs pay per year?

As of Aug 23, 2026, the average yearly pay for complaint coordinator in the United States is $55,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $63,000.00 per year, depending on experience, location, and employer.

What does a complaint coordinator do?

A Complaint Coordinator is responsible for managing and resolving customer or client complaints within an organization. They serve as the main point of contact for receiving, tracking, and investigating concerns, ensuring that each complaint is handled efficiently and in accordance with company policies and regulations. Their duties often include documenting complaints, communicating with relevant departments, and following up with customers to ensure satisfaction. The goal of a Complaint Coordinator is to maintain customer trust and help improve products or services based on feedback.

What are the key skills and qualifications needed to thrive as a complaint coordinator, and why are they important?

To thrive as a Complaint Coordinator, you need strong organizational abilities, attention to detail, and experience in customer service or quality assurance, often supported by a relevant associate or bachelor’s degree. Familiarity with complaint management systems, CRM software, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving skills, and emotional intelligence help you handle sensitive issues and interact effectively with customers and internal teams. These skills are vital for ensuring timely resolution of complaints, maintaining customer satisfaction, and ensuring compliance with company policies.

How does a complaint coordinator typically collaborate with quality assurance and customer service teams?

A Complaint Coordinator serves as a vital link between quality assurance and customer service teams by investigating customer complaints, gathering relevant information, and ensuring timely resolution. They communicate findings to quality teams to help identify root causes and recommend process improvements, while also keeping customer service informed to ensure consistent messaging to clients. This collaboration often involves regular meetings, shared documentation, and cross-functional training to enhance overall product or service quality. Effective coordination helps prevent recurring issues and improves customer satisfaction.

What is the difference between Complaint Coordinator vs Customer Service Representative?

AspectComplaint CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in conflict resolution or related certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, healthcare, or corporate environments handling complaint resolutionRetail, call centers, or service industries interacting directly with customers
Employer & Industry UsageUsed in healthcare, insurance, and corporate sectors for complaint managementCommon across retail, hospitality, and service industries for customer interaction

The Complaint Coordinator focuses on managing and resolving specific complaints, often requiring specialized knowledge of policies and procedures. Customer Service Representatives handle a broader range of customer interactions, including inquiries and general support. While both roles involve communication skills, Complaint Coordinators typically deal with more complex issues within structured environments.

What cities are hiring for Complaint Coordinator jobs?

Cities with the most Complaint Coordinator job openings:

What are the most commonly searched types of Complaint jobs?

The most popular types of Complaint jobs are:

What states have the most Complaint Coordinator jobs?

States with the most job openings for Complaint Coordinator jobs include:

Complaint Coordinator jobs near you
Infographic showing various Complaint Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $55,174 per year, or $26.5 per hour.

Complaint Analysts/ Complaint Specialist/ Complaint coordinator

Integrated Resources INC

Horsham, PA

Contractor

Re-posted 21 days ago

Job description

Company Description

A Few Words About Us
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Complaint Analysts/ Complaint Specialist/ Complaint coordinator is the frequent open position in Johnson & Johnson. Please share below the details and your updated resume with us so that I would be able to submit you first compare to other candidates in order to get the in -personal interview request from the company.

I would like to mention that Johnson & Johnson has fastest interview process, as per our multiple year of experience, they moves very fast with the in - personal and offer. We have placed so many candidates, those we have submitted in an hours when the position comes in.

Take some smart step and get the job in one of the leading healthcare company - Johnson & Johnson.

Please provide the below details

Total Experience -

Expected Rate -

Current Rate -

Visa Status -

DOB( Just Date and month is require for submission purpose ) -

Available for in person -

Available to Join -

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Qualification- 

In considering candidates, time is of essence so please respond ASAP. 


Additional Information

Contact- Tel: (732) 549 2030 x 210

Sweta Verma 


Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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