ZipRecruiter

Log In

1

Complaint Coordinator Jobs (NOW HIRING)

Medline

Assoc Product Complaint Specialist

Mundelein, IL · On-site

$62K - $93K/yr

Process complaint resolutions, including drafting closing responses to complainants, issuing credits/replacements, making recommendations, and coordinating servicing needs * Support divisional QA, ...

Medline

Assoc Product Complaint Specialist

Mundelein, IL · On-site

$62K - $93K/yr

Process complaint resolutions, including drafting closing responses to complainants, issuing credits/replacements, making recommendations, and coordinating servicing needs * Support divisional QA, ...

Medline

Assoc Product Complaint Specialist

Mundelein, IL · On-site

$62K - $93K/yr

... coordinating servicing needs Support divisional QA, product management, and other stakeholders by ... Experience with SAP or similar complaint investigation software Medline Industries, LP, and its ...

previous pagenext page

Showing results 21-40

All JobsComplaint JobsComplaint Coordinator Jobs

Complaint Coordinator information

See salary details

$11K

$55.2K

$76.5K

How much do complaint coordinator jobs pay per year?

As of Aug 23, 2026, the average yearly pay for complaint coordinator in the United States is $55,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $63,000.00 per year, depending on experience, location, and employer.

What does a complaint coordinator do?

A Complaint Coordinator is responsible for managing and resolving customer or client complaints within an organization. They serve as the main point of contact for receiving, tracking, and investigating concerns, ensuring that each complaint is handled efficiently and in accordance with company policies and regulations. Their duties often include documenting complaints, communicating with relevant departments, and following up with customers to ensure satisfaction. The goal of a Complaint Coordinator is to maintain customer trust and help improve products or services based on feedback.

What are the key skills and qualifications needed to thrive as a complaint coordinator, and why are they important?

To thrive as a Complaint Coordinator, you need strong organizational abilities, attention to detail, and experience in customer service or quality assurance, often supported by a relevant associate or bachelor’s degree. Familiarity with complaint management systems, CRM software, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving skills, and emotional intelligence help you handle sensitive issues and interact effectively with customers and internal teams. These skills are vital for ensuring timely resolution of complaints, maintaining customer satisfaction, and ensuring compliance with company policies.

How does a complaint coordinator typically collaborate with quality assurance and customer service teams?

A Complaint Coordinator serves as a vital link between quality assurance and customer service teams by investigating customer complaints, gathering relevant information, and ensuring timely resolution. They communicate findings to quality teams to help identify root causes and recommend process improvements, while also keeping customer service informed to ensure consistent messaging to clients. This collaboration often involves regular meetings, shared documentation, and cross-functional training to enhance overall product or service quality. Effective coordination helps prevent recurring issues and improves customer satisfaction.

What is the difference between Complaint Coordinator vs Customer Service Representative?

AspectComplaint CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in conflict resolution or related certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, healthcare, or corporate environments handling complaint resolutionRetail, call centers, or service industries interacting directly with customers
Employer & Industry UsageUsed in healthcare, insurance, and corporate sectors for complaint managementCommon across retail, hospitality, and service industries for customer interaction

The Complaint Coordinator focuses on managing and resolving specific complaints, often requiring specialized knowledge of policies and procedures. Customer Service Representatives handle a broader range of customer interactions, including inquiries and general support. While both roles involve communication skills, Complaint Coordinators typically deal with more complex issues within structured environments.

What cities are hiring for Complaint Coordinator jobs?

Cities with the most Complaint Coordinator job openings:

What are the most commonly searched types of Complaint jobs?

The most popular types of Complaint jobs are:

What states have the most Complaint Coordinator jobs?

States with the most job openings for Complaint Coordinator jobs include:

Complaint Coordinator jobs near you
Infographic showing various Complaint Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $55,174 per year, or $26.5 per hour.

Complaint Compliance Specialist (Specialist 3)

Becton Dickinson

San Diego, CA • On-site

Full-time

Re-posted 2 days ago

BD rating

7.2

Company rating: 7.2 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

324th of 494 rated machine equipment manufacturers

Job description

Company Description
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
Job Description
Duties & Responsibilities
  • Conducts review processes designed to ensure complaints conform to regulatory requirements and company policies and procedures
  • Coordinates with MMS complaint handling sites to ensure consistency in complaint records and implements solutions and process efficiencies wherever possible
  • Ensures appropriate correction and/or corrective action is initiated when applicable. Initiates, owns, or assists with internal audit and CAPA actions as they relate to complaint records and/or adverse event reporting
  • Participates in complaint record remediation planning and execution when necessary
  • Partners with other quality professionals to address complaint related issues identified throughout the organization
  • Demonstrates positive principles of the BD WAY, such as: 1) Values: Our standards of behavior, 2) Leadership commitments: How we lead ourselves and our work, and 3) Mindset: The attitude we bring to our work
  • May coordinate activities with others and/or perform other related duties and responsibilities, as assigned, in relationship to complaint handling and adverse event reporting
  • Accountable for individual results and impact on teams.
  • Shares experience and lessons learned with others to improve processes and procedures
  • Acts as a technical specialist within complaint handling and adverse event reporting to mentor or train new associates to complaint handling, as required
  • Reports status of assignments to his/her supervisor on a routine basis, and follows through to complete assignments through corrections of complaint records, and completion of CAPAs or audit actions
  • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments
  • May perform other complaint handling/adverse event reporting related duties and responsibilities as assigned

Knowledge and Skills
  • Desire for the repetitive auditing and reviewing of samples of complaint records sharing ownership of corrective actions with complaint handling teams
  • Experience and willingness to work within BD's TrackWise Complaint Handling and CAPA systems
  • Develops competence and expertise in his/her area by performing routine work with suggestions on process improvements
  • Ability to organize and prioritize assignments and effectively manages multiple tasks as assigned
  • Knowledge and understanding of the Food and Drug Administration (FDA) 21 CFR 820, 803 and International Organization for Standardization (ISO), Canadian Mandatory Reporting, International Medical Device Regulators Forum (IMDRF) coding, EU MDR Vigilance, and other worldwide regulations as they apply to complaint handling and adverse event reporting
  • Excellent writing skills, summarization skills, and knowledgeable of Quality's good documentation practices for compliant record corrections
  • Meticulous attention to detail and demonstrated accuracy in record keeping practices
  • Strong proficiency with MS Office tools to include Word, Excel, PowerPoint and Outlook, TrackWise Complaint handling and/or CAPA Systems
  • Completes work assignments independently on his/her own with minimal supervision/guidance

Desired Qualifications
Education & Experience
  • Bachelor Degree
  • Minimum of 3+ years of experience with medical device complaint handling / post-market surveillance / medical device regulations or experience in a similar regulated environment
  • Working knowledge of QA, Regulatory, Quality Compliance in a medical device industry
  • Knowledge of infusion pumps / infusion therapy preferred
  • TrackWise Complaint and/or CAPA systems proficiency
  • Ability to read, analyze, and interpret complaints, and adverse events with the willingness and potential for understanding basic medical terminology

This position can be located out of any BD location in the United States.
For many roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, weekly testing for COVID-19 may be available instead of vaccination. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program - which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components - is designed to support the varying needs of our diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
PDN
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

What BD employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

BD logo

About BD

Sourced by ZipRecruiter

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Industry

Medical equipment and supplies manufacturing and manufacturing

Company size

10,000+ Employees

Headquarters location

Franklin Lakes, NJ, US

Social media

FacebookTwitter

View All BD Jobs

Apply