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Complaint Coordinator Jobs (NOW HIRING)

WilsonCTS

Warehouse Inventory Coordinator

Kalamazoo, MI · On-site

$17.25 - $22.75/hr

Responsible for the customer complaint handling process or returns, including logging complaints ... Responsible for the coordination of return parts and instruments involved in investigations back to ...

Merrimack Health

Office Coordinator

Lawrence, MA · On-site

$19 - $25.25/hr

Position Summary The Office Coordinator coordinates the daily activities of the medical office by ... Recording patient interview, history, and chief complaint, verifies insurance eligibility, and ...

Flagship Carwash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

JOB TITLE: Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or ... Analyze complaint trends to identify areas for improvement and recommend corrective actions to the ...

Flagship Car Wash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

JOB TITLE: Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or ... Analyze complaint trends to identify areas for improvement and recommend corrective actions to the ...

Merrimack Health

Front Desk Coordinator II

Lawrence, MA · On-site

$17 - $22/hr

Front Desk Coordinator II The Front Desk Coordinator II takes a pro-active approach utilizing ... Recording patient interview, history, and chief complaint, verifies insurance eligibility, and ...

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Complaint Coordinator information

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$55.2K

$76.5K

How much do complaint coordinator jobs pay per year?

As of Aug 23, 2026, the average yearly pay for complaint coordinator in the United States is $55,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $63,000.00 per year, depending on experience, location, and employer.

What does a complaint coordinator do?

A Complaint Coordinator is responsible for managing and resolving customer or client complaints within an organization. They serve as the main point of contact for receiving, tracking, and investigating concerns, ensuring that each complaint is handled efficiently and in accordance with company policies and regulations. Their duties often include documenting complaints, communicating with relevant departments, and following up with customers to ensure satisfaction. The goal of a Complaint Coordinator is to maintain customer trust and help improve products or services based on feedback.

What are the key skills and qualifications needed to thrive as a complaint coordinator, and why are they important?

To thrive as a Complaint Coordinator, you need strong organizational abilities, attention to detail, and experience in customer service or quality assurance, often supported by a relevant associate or bachelor’s degree. Familiarity with complaint management systems, CRM software, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving skills, and emotional intelligence help you handle sensitive issues and interact effectively with customers and internal teams. These skills are vital for ensuring timely resolution of complaints, maintaining customer satisfaction, and ensuring compliance with company policies.

How does a complaint coordinator typically collaborate with quality assurance and customer service teams?

A Complaint Coordinator serves as a vital link between quality assurance and customer service teams by investigating customer complaints, gathering relevant information, and ensuring timely resolution. They communicate findings to quality teams to help identify root causes and recommend process improvements, while also keeping customer service informed to ensure consistent messaging to clients. This collaboration often involves regular meetings, shared documentation, and cross-functional training to enhance overall product or service quality. Effective coordination helps prevent recurring issues and improves customer satisfaction.

What is the difference between Complaint Coordinator vs Customer Service Representative?

AspectComplaint CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in conflict resolution or related certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, healthcare, or corporate environments handling complaint resolutionRetail, call centers, or service industries interacting directly with customers
Employer & Industry UsageUsed in healthcare, insurance, and corporate sectors for complaint managementCommon across retail, hospitality, and service industries for customer interaction

The Complaint Coordinator focuses on managing and resolving specific complaints, often requiring specialized knowledge of policies and procedures. Customer Service Representatives handle a broader range of customer interactions, including inquiries and general support. While both roles involve communication skills, Complaint Coordinators typically deal with more complex issues within structured environments.

What cities are hiring for Complaint Coordinator jobs?

Cities with the most Complaint Coordinator job openings:

What are the most commonly searched types of Complaint jobs?

The most popular types of Complaint jobs are:

What states have the most Complaint Coordinator jobs?

States with the most job openings for Complaint Coordinator jobs include:

Complaint Coordinator jobs near you
Infographic showing various Complaint Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $55,174 per year, or $26.5 per hour.

Medical Device Complaint Handling Investigator (DHR and Return Sample Review)

E-Solutions

El Paso, TX • On-site

Other

Posted 20 days ago

Job description

Medical Device Complaint Handling Investigator (DHR and Return Sample Review)

Location: El Paso, TX

Job Description Summary:

This role provides support to the complaint management team and will be responsible for complaint evaluation and investigation activities while ensuring complaint handling tasks are completed as required and are compliant with internal procedures and applicable external, industry regulations/standards.

Job Description:

  • Responsible for investigating, documenting, and resolving product complaints in compliance with regulatory requirements and internal procedures at El Paso, TX Plant.

Job Responsibilities:

  • Receive, log, and process incoming product complaints from various sources, ensuring accuracy and completeness of initial information.
  • Conduct thorough investigations into reported product complaints, including gathering additional information, reviewing batch records, and coordinating with other departments (e.g., Quality, Engineering, Manufacturing).
  • Perform root cause analysis for identified complaint trends and individual high-impact complaints.
  • Document all complaint investigation activities, findings, and resolutions in a clear, concise, and timely manner within the designated quality management system.
  • Communicate effectively with complainants, internal stakeholders, and regulatory bodies as required throughout the complaint resolution process.
  • Ensure all complaint handling activities adhere to FDA, ISO, and other relevant regulatory guidelines and company policies.
  • Identify and escalate potential product safety issues or critical quality trends to management.
  • Participate in continuous improvement initiatives related to the complaint handling process.
  • Prepare and present complaint metrics and trends to management.

Qualifications:

  • Bachelor's degree in a scientific, engineering, or related technical field preferred.
  • 2+ years of experience in a regulated industry (e.g., medical device, pharmaceutical, or biotechnology), with direct experience in complaint handling, quality assurance, or regulatory affairs.
  • Strong understanding of quality management systems (e.g., ISO 13485, 21 CFR Part 820) and regulatory requirements for medical devices.
  • Excellent written and verbal communication skills, with the ability to articulate complex technical information clearly.
  • Proficiency in root cause analysis methodologies (e.g., 5 Whys, Fishbone diagrams).
  • Strong analytical and problem-solving skills with meticulous attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience with quality management software (e.g., TrackWise, Pilgrim) is a plus.

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