ZipRecruiter

Log In

1

Complaint Navigator Jobs (NOW HIRING)

LIGHTSHARE INC

Resource Navigator

Sarasota, FL ยท On-site

$18.25 - $24.25/hr

Resource Navigator Lightshare Behavioral Wellness and Recovery is an organization looking for ... Identifying client's chief complaint/reason for visit/call Assists clients with questions such as ...

First Step

Resource Navigator

Sarasota, FL ยท On-site

$18.25 - $24.25/hr

The Resource Navigator is responsible for assuring that the day-by-day engagement with clients in ... complaint/reason for visit/call โ€ข Assists clients with questions such as hours of operation, the ...

Ascend Medical

Care Navigator (Part-Time)

Atlanta, GA ยท On-site +1

$20.25 - $26/hr

Care Navigator Lead Company Summary : Ascend Medical, founded in 2021, has a mission to elevate ... interview, history & chief complaint utilizing Ascend's EMR. โ€ข Facilitate telehealth ...

Ascend Medical, Inc.

Care Navigator (Part-Time)

$21.50 - $27.75/hr

Care Navigator Lead Company Summary : Ascend Medical, founded in 2021, has a mission to elevate ... interview, history & chief complaint utilizing Ascend's EMR. โ€ข Facilitate telehealth ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsComplaint Navigator Jobs

Complaint Navigator information

See salary details

$13

$24

$38

How much do complaint navigator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for complaint navigator in the United States is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.20 per hour, depending on experience, location, and employer.

What are popular job titles related to Complaint Navigator jobs?

For Complaint Navigator jobs, the most frequently searched job titles are:

Infographic showing various Complaint Navigator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,669 per year, or $24.4 per hour.

Resource Navigator

Sarasota, FL โ€ข On-site

LIGHTSHARE INC
See more jobs at LIGHTSHARE INCexternal

$18.25 - $24.25/hr

Other

Posted 25 days ago

Job description

Resource Navigator

Lightshare Behavioral Wellness and Recovery is an organization looking for individuals who would like to help us make a difference in others' lives. Individuals who align with our five pillars: Compassion, Acceptance, Respect, Empowerment, Stewardship should join us.

Summary Of Responsibilities: The Resource Navigator is responsible for assuring that the day-by-day engagement with clients in person and by phone are conducted in a professional and courteous manner. The incumbent is responsible as well for assuring that the daily operations involving accurate completion of the assigned tasks are performed in a timely manner. The incumbent will show respect and a teamwork spirit when collaborating with peers and superiors.

Minimum Qualifications: HS Diploma or GED is required. Experience with behavioral health, customer service or receptionist duties is a plus.

Essential Duties/Responsibilities:

Answers incoming calls and routes them to the appropriate sites, for the existing clients.

Identifying client's chief complaint/reason for visit/call

Assists clients with questions such as hours of operation, the time of next appointment, provider's name, etc., for the existing clients.

Reschedules appointments with requested department/program and hours of operation for the existing clients.

Offers resources and information regarding programs and services offered through First Step of Sarasota.

Offers information regarding community resources and how client can access them.

Offers immediate verbal support to clients in crisis before connecting them with the appropriate staff member/department/program.

Performs a brief assessment of client's current mental status and needs for prospective clients for better determination on the connection with the appropriate program.

Connects the client with a Peer Support Specialist, Case Manager, Outpatient Therapist, based on the determined need of such services.

Collects minimum of information from prospective clients and documenting it in the system.

Encouraging clients to engage in the offered services.

Optimizes client satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.

Maintains client confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.

Maintains inter-and intradepartmental workflow by fostering a spirit of cooperation.

Other duties as assigned by direct Supervisor.

Apply