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Complaint Investigator Jobs (NOW HIRING)

kindeva

Complaint Investigator

Maryland Heights, MO

Role Summary The Complaint Investigator will manage their assigned workflow and provide support for the complaints department. This role will focus on complaint intake, performance of complaint ...

kindeva

Complaint Investigator

Maryland Heights, MO

Role Summary The Complaint Investigator will manage their assigned workflow and provide support for the complaints department. This role will focus on complaint intake, performance of complaint ...

kindeva

Complaint Investigator

Maryland Heights, MO · On-site

Role Summary The Complaint Investigator will manage their assigned workflow and provide support for the complaints department. This role will focus on complaint intake, performance of complaint ...

kindeva

Complaint Investigator

Maryland Heights, MO

Role Summary The Complaint Investigator will manage their assigned workflow and provide support for the complaints department. This role will focus on complaint intake, performance of complaint ...

Nihon Kohden USA

Complaint Investigator

Irvine, CA · On-site

$24 - $38/hr

The Complaint Investigator is responsible for conducting investigations on product complaints for company manufactured and distributed products as required by applicable regulations, standards, and ...

Nihon Kohden America

Complaint Investigator

Irvine, CA · On-site

$24 - $38/hr

The Complaint Investigator is responsible for conducting investigations on product complaints for company manufactured and distributed products as required by applicable regulations, standards, and ...

Nihon Kohden

Complaint Investigator

Irvine, CA · On-site

$24 - $38/hr

The Complaint Investigator is responsible for conducting investigations on product complaints for company manufactured and distributed products as required by applicable regulations, standards, and ...

Collabera

Complaint Investigator

North Chicago, IL · On-site

Perform evaluation of returned customer complaint samples by appropriately documenting observations and analytical results. Author and verify laboratory investigation reports. Ensure that all ...

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How much do complaint investigator jobs pay per year?

As of Sep 13, 2026, the average yearly pay for complaint investigator in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a complaint investigator?

A Complaint Investigator is responsible for reviewing and resolving complaints related to compliance, regulations, or customer concerns. They gather evidence, conduct interviews, and analyze data to determine if violations have occurred. Their role ensures that policies, procedures, and legal requirements are followed, often working in industries like healthcare, government, or consumer protection. Effective communication, attention to detail, and investigative skills are essential for success in this role.

What types of complaints does a complaint investigator typically handle, and how does the investigation process work?

Complaint Investigators generally review and resolve concerns related to compliance, ethics, customer service, or workplace issues, depending on the industry. The investigation process often starts with gathering relevant documentation, interviewing involved parties, and analyzing facts before reaching a conclusion in line with regulations and policies. Many investigators work independently or in small teams but regularly collaborate with legal, human resources, or compliance departments. The work can vary from handling straightforward cases to complex, sensitive matters, requiring discretion and critical thinking. This dynamic environment offers a meaningful impact and the opportunity to develop expertise in compliance and conflict resolution.

What are the key skills and qualifications needed to thrive as a complaint investigator, and why are they important?

To thrive as a Complaint Investigator, you need strong analytical thinking, attention to detail, and knowledge of regulatory and compliance standards, often supported by a background in law, public administration, or a related field. Familiarity with case management software, documentation systems, and sometimes industry-specific certifications are frequently required. Outstanding interpersonal communication, problem-solving, and conflict resolution skills help individuals stand out in this role. These abilities ensure investigations are thorough, objective, and handled professionally, resulting in fair outcomes and improved organizational practices.

What does a complaint investigator do?

A complaint investigator reviews and analyzes complaints related to products, services, or workplace issues to determine their validity. They gather evidence, interview involved parties, and prepare reports to resolve disputes or recommend actions, often using investigative tools and adhering to organizational policies.
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Complaint Investigator jobs near you
Infographic showing various Complaint Investigator job openings in the United States as of September 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

Complaint Investigator

Maryland Heights, MO

kindeva
Pharmaceutical and Medicine Manufacturing
Learn more about kindevaexternal

Full-time

Posted 24 days ago

Kindeva rating

6.7

Company rating: 6.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Role Summary

The Complaint Investigator will manage their assigned workflow and provide support for the complaints department.

This role will focus on complaint intake, performance of complaint investigations, and complaint sample processing, along with other administrative tasks as needed.

 Role Responsibilities

  • Perform initial complaint intake including acknowledgement of initial complaint receipt and opening the initial complaint record.
  • Perform assigned complaint investigations.
  • Perform initial complaint sample intake including logging samples, completing associated sample logs, and tracking sample retention.
  • Assist with other tasks in support of complaint investigations including, but not limited to, reviewing traceability documents, working with QC Labs regarding complaint sample testing, document creation and review, and completion and review of logbook entries

Basic Qualifications

A minimum of 3 years relevant work experience

  • BS (science-based field preferred)
  • Quality Assurance experience within the pharmaceutical industry or a related field

Preferred:

  • Experience performing investigations.
  • Experience working in a Quality Management System (QMS).

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