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$75.3K

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How much do complaint investigator jobs pay per year?

As of Sep 14, 2026, the average yearly pay for complaint investigator in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a complaint investigator?

A Complaint Investigator is responsible for reviewing and resolving complaints related to compliance, regulations, or customer concerns. They gather evidence, conduct interviews, and analyze data to determine if violations have occurred. Their role ensures that policies, procedures, and legal requirements are followed, often working in industries like healthcare, government, or consumer protection. Effective communication, attention to detail, and investigative skills are essential for success in this role.

What types of complaints does a complaint investigator typically handle, and how does the investigation process work?

Complaint Investigators generally review and resolve concerns related to compliance, ethics, customer service, or workplace issues, depending on the industry. The investigation process often starts with gathering relevant documentation, interviewing involved parties, and analyzing facts before reaching a conclusion in line with regulations and policies. Many investigators work independently or in small teams but regularly collaborate with legal, human resources, or compliance departments. The work can vary from handling straightforward cases to complex, sensitive matters, requiring discretion and critical thinking. This dynamic environment offers a meaningful impact and the opportunity to develop expertise in compliance and conflict resolution.

What are the key skills and qualifications needed to thrive as a complaint investigator, and why are they important?

To thrive as a Complaint Investigator, you need strong analytical thinking, attention to detail, and knowledge of regulatory and compliance standards, often supported by a background in law, public administration, or a related field. Familiarity with case management software, documentation systems, and sometimes industry-specific certifications are frequently required. Outstanding interpersonal communication, problem-solving, and conflict resolution skills help individuals stand out in this role. These abilities ensure investigations are thorough, objective, and handled professionally, resulting in fair outcomes and improved organizational practices.

What does a complaint investigator do?

A complaint investigator reviews and analyzes complaints related to products, services, or workplace issues to determine their validity. They gather evidence, interview involved parties, and prepare reports to resolve disputes or recommend actions, often using investigative tools and adhering to organizational policies.
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Complaint Investigator jobs near you
Infographic showing various Complaint Investigator job openings in the United States as of September 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

Registered Nurse - Nursing Home Surveyor/Complaint Investigator

New Rochelle, NY • On-site

Greenlife Healthcare Staffing
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Greenlife Healthcare Staffingexternal

$60/hr

Full-time

Medical

Re-posted 28 days ago

Job description

Registered Nurse – Nursing Home Surveyor / Complaint Investigator – New Rochelle, NY

Location: New Rochelle, NY (full-time travel position)
Employment Type: Full-time
Pay: $60/hour, plus mileage reimbursement and premium pay for holidays and overtime.

Position Overview:
We are seeking a Registered Nurse – Nursing Home Surveyor / Complaint Investigator to conduct surveys and complaint investigations at nursing homes, ensuring compliance with federal and state regulations. This role involves travel to on-site facilities, investigative work, and documentation to protect resident health and safety in long-term care settings.

Why You'll Love Working Here:
  • Competitive pay of $60/hour, with mileage reimbursement and premium pay for holidays and overtime.
  • 5 sick days (40 hours), per the NYS Paid Sick Leave Act.
  • Health insurance (subject to plan eligibility).
  • Full-time travel position.
  • Meaningful work protecting resident health and safety through thorough surveys, investigations, and enforcement of federal and state regulations.

Qualifications:
  • NYS Registered Nurse license.
  • Minimum 2 years of experience performing utilization review, claims adjudication, medical review, fraud investigation, surveillance, or monitoring; OR 3 years of clinical or administrative experience; OR a Bachelor's in Nursing and 2 years of clinical or administrative experience.
  • At least 1 year of survey experience.
  • SMQT certification preferred, but must be obtained within 12 months of employment.
  • Valid driver's license and the ability to travel to on-site facilities.

Additional Requirements:
  • Flexibility with scheduling, as the state determines the work schedule.
  • Availability to work weekends, holidays, and evening shifts on a rotating basis, as needed.
  • This is a travel position.

Key Responsibilities:
  • Participate in surveys or complaint investigations, including allegations of abuse and neglect, and perform surveillance activities at nursing homes to determine compliance with federal and state regulations.
  • Produce written documentation and draft Statements of Deficiencies (SOD) within required time frames, using Principles of Documentation.
  • Assess compliance with the Plan of Correction within the required time frame.
  • Complete data entry in federal and state reporting databases as required.
  • Participate in state monitoring during Immediate Jeopardy situations.
  • Attend meetings as required.
  • Testify in administrative hearings as needed.
  • Adhere to DOH work schedules, policies, and procedures.
  • Travel to on-site locations according to the work schedule.

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About Greenlife Healthcare Staffing

Sourced by ZipRecruiter

Greenlife Healthcare Staffing is a nationwide recruitment agency, matching both new grads and advanced practitioners to hospitals, clinics, nursing homes, multi-specialty groups, and private practices.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

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