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Complaint Investigator Remote Jobs (NOW HIRING)

Edwards Lifesciences Corporation

This position offers the flexibility of being fully remote, but the selected candidate must be ... Educates complaint investigators to understand nature of events and possible health risks

Edwards Lifesciences Corporation

This position offers the flexibility of being fully remote, but the selected candidate must be ... Educates complaint investigators to understand nature of events and possible health risks

Edwards Lifesciences Corporation

This position offers the flexibility of being fully remote, but the selected candidate must be ... Educates complaint investigators to understand nature of events and possible health risks

Edwards Lifesciences Corporation

This position offers the flexibility of being fully remote, but the selected candidate must be ... Educates complaint investigators to understand nature of events and possible health risks

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Complaint Investigator Remote information

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$32K

$75.3K

$131K

How much do complaint investigator remote jobs pay per year?

As of Sep 15, 2026, the average yearly pay for complaint investigator remote in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a complaint investigator do when working remotely?

A remote Complaint Investigator is responsible for reviewing and investigating complaints or concerns raised by customers, clients, or employees, usually related to compliance, service, or product issues. They gather information through interviews, document reviews, and data analysis, often communicating via phone, email, or video conferencing. Working remotely, they must manage their caseload independently, write detailed reports, and provide recommendations for resolution. Their role is crucial in ensuring fair outcomes and maintaining organizational integrity.

What are some common challenges faced by remote complaint investigators, and how can they be effectively addressed?

Remote Complaint Investigators often face challenges such as gathering thorough evidence without in-person interactions, maintaining clear communication with complainants and involved parties, and managing sensitive information securely online. To address these, investigators frequently rely on structured digital interviews, robust documentation practices, and secure communication tools. Building strong relationships with team members and stakeholders through regular virtual meetings also helps ensure investigations remain thorough and timely.

What are the key skills and qualifications needed to thrive as a remote complaint investigator, and why are they important?

To thrive as a Complaint Investigator (Remote), you need strong analytical abilities, attention to detail, and expertise in investigative procedures, typically supported by a relevant degree or experience in compliance, law, or regulatory fields. Familiarity with case management systems, CRM software, and data analysis tools is commonly required. Excellent written and verbal communication, critical thinking, and the ability to remain impartial are essential soft skills. These competencies ensure thorough, unbiased investigations and accurate reporting, which are vital for resolving complaints and maintaining organizational integrity.

What is the difference between Complaint Investigator Remote vs Complaint Analyst?

AspectComplaint Investigator RemoteComplaint Analyst
CredentialsTypically requires a bachelor's degree in related field; certifications like CFE or CRC are a plusSimilar credentials; often holds a bachelor's degree and relevant certifications
Work EnvironmentRemote, independent work with virtual communication toolsPrimarily office-based or remote, depending on employer; involves data analysis and reporting
Industry UsageUsed in insurance, healthcare, and consumer services sectorsCommon in insurance, finance, and customer service industries
Job FocusInvestigating complaints, gathering evidence, resolving issuesAnalyzing complaint data, identifying trends, and reporting findings

While both roles involve handling complaints, Complaint Investigator Remote focuses on direct investigation and resolution, often remotely, whereas Complaint Analyst emphasizes data analysis and trend identification. Both roles require similar credentials and are used across related industries, but their core responsibilities differ slightly.

More about Complaint Investigator Remote jobs

What cities are hiring for Complaint Investigator Remote jobs?

Cities with the most Complaint Investigator Remote job openings:

What are the most commonly searched types of Complaint Investigator jobs?

The most popular types of Complaint Investigator jobs are:

What states have the most Complaint Investigator Remote jobs?

States with the most job openings for Complaint Investigator Remote jobs include:

What are popular job titles related to Complaint Investigator Remote jobs?

For Complaint Investigator Remote jobs, the most frequently searched job titles are:

Complaint Investigator Remote jobs near you
Infographic showing various Complaint Investigator Remote job openings in the United States as of September 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

Sr. Engineer, Quality Complaint Management

Alachua, FL • On-site, Remote

Axogen
Biotechnology Research and Development • 201 - 500 employees
Learn more about Axogenexternal

$84K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Axogen is committed to building and maintaining a strong and gratifying company culture that fosters professional growth. Our hands-on and personal approach makes transitioning to a new job a seamless and enjoyable process. Most benefits are effective on day one!
Axogen is an equal opportunity employer and does not discriminate against applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or veteran status.
Why you'll love working at Axogen:
  • Friendly, open, and fun team culture that values unique perspectives
  • Company-wide dedication to profoundly impacting patients' lives
  • Comprehensive, high-quality benefits package effective on date of hire
  • Educational assistance available for all employees
  • Matching 401(k) retirement plan
  • Paid holidays, including floating holidays, to be used at your discretion
  • Employee Stock Purchase Plan
  • Referral incentive program

Axogen Mission and Business Purpose
Our business purpose is to restore health and improve quality of life by making restoration of peripheral nerve function an expected standard of care. We aim to lead the markets we serve by always requiring the solutions we offer patients and caregivers provide an improved benefit-to-risk profile as compared to existing standards of care. To ensure we deliver improved benefit-to-risk solutions, we will guide and expect the market and design requirement specifications underlying our engineering, business development, and clinical research activities, objectively target advancements in standards of care.
Job Summary of the Sr. Engineer, Quality Complaint Management
This position reports to the Sr. Manager, Quality Systems Compliance, and is responsible for the process management of the complaint system. This includes serving as the principle complaint investigator and managing performance of the system.
Requirements of the Sr. Engineer, Quality Complaint Management
  • Bachelor's degree in a scientific or medical discipline required
  • At least five years' experience (three years' with a Master's degree or above) in the pharmaceutical or medical device industry required with a minimum of one year of experience working with medical device and/or pharmaceutical complaints
  • Working experience managing a complaint system compliant 21 CFR 211, 600, 820, 1271 and international standards is preferred
  • Independent decision-making with high initiative
  • Strong oral and written communication, collaboration, and interpersonal skills with those from diverse technical backgrounds
  • Well-organized, with the ability to efficiently manage multiple, competing priorities
  • Ability to assess and apply risk management principles per ISO 14971 and ICH Q9

Responsibilities of the Sr. Engineer, Quality Complaint Management
The specific duties of the Sr. Engineer, Quality Complaint Management include but are not limited to:
  • Being the lead investigator on tissue and biologics complaints
  • Supporting Quality Engineering in the investigation of medical device complaints
  • Drafting and submitting Health Hazard Evaluation Assessments (HHEAs), Field Alert Reports (FARs) and Medical Device Reports (MDRs) for review by Senior Management and submission to FDA or other regulatory bodies
  • Lead interactions with FDA or other regulatory bodies regarding MDR and FARs report status and closure
  • Monitoring and reporting on the performance of the complaint management system, including but not limited to: complaint trending, on time closure, and timeliness of regulatory reporting
  • Coordinating interactions between complaint reporters, Quality Engineering, Medical Affairs, and Regulatory Affairs to ensure complaints are reported and assessed in a timely way
  • Coordinating timely Adverse Event determination and reporting to Medical Affairs
  • Report on complaint program status and issues to Senior Management
  • Revising and approving controlled documents associated with the complaint system
  • Training personnel on the complaint system
  • Supporting regulatory and notified body inspections.

Location
13631 Progress Blvd., Alachua, FL 32615
OR
111 West Oak Ave., Tampa, FL 33602
OR
Remote
#LI-AC1
#LI-REMOTE
Benefits/Compensation
This position is eligible for an annual bonus.
Benefits offered for this position include Health, Dental, Vision, Matching 401K, Paid Time Off, 9 Paid Holidays + 3 Floating Holidays, Dependent Care Flexible Spending Accounts, Medical Flexible Spending Accounts, Tuition Reimbursement, Paid Parental Leave, Paid Caregiver Leave, Basic Life Insurance, Supplemental Life Insurance, Employee Stock Purchase Plan, and Disability Insurance, as described in more detail in summary plan descriptions.
Salary Range
$84,190-$105,237 USD
Company Statements
Axogen follows healthcare system guidelines with respect to credentialing, vaccinations and other employment/compliance related requirements, as well as CDC guidance. Axogen reserves the right to amend its policies from time to time in its sole discretion.
As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at Axogen. Using AI to support resume writing, research or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of your interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to Axogen.
No agency solicitation. We kindly request that recruiting agencies, staffing firms, and third-party vendors do not contact us regarding this posting. Unsolicited résumés will not be considered.

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