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Complaint Investigator Remote Jobs (NOW HIRING)

Bakkt Financial Solutions I LLC

Complaint Analyst

Position Summary Complaint Analyst sought for end-to-end customer complaint management within a ... US Remote (ideally EST). * Skills: Strong analytical, investigative, and documentation skills.

AdNet AccountNet, Inc.

EEO Specialists

Baltimore, MD · On-site +1

Ensure investigations comply with EEOC regulations and required timelines. Complaint Processing ... Remote work * Flexible schedule * Paid per assignment or project, depending on client requirements ...

AdNet AccountNet, Inc.

EEO Specialists

Baltimore, MD · On-site +1

Ensure investigations comply with EEOC regulations and required timelines. Complaint Processing ... Remote work * Flexible schedule * Paid per assignment or project, depending on client requirements ...

Upstart

Senior Complaints Specialist

OR · On-site +1

$82K - $113K/yr

Experience conducting complaint investigations, documenting findings, identifying root causes, and ... Position location Remote Time zone requirements The team operates on the East/West coast time zones.

Actalent

Quality Assurance Associate

Sturtevant, WI · Remote

Provide technical support and remote troubleshooting guidance to users and customers as needed ... Independently complete complaint investigations, including coordinating or executing product ...

Fujifilm

Complaint Handling Specialist

Evaluate all sources of incoming customer information, identify, investigate and document customer ... Paid Time Off *#LI-Remote In the event that COVID-19 vaccine mandates issued by the federal ...

Fujifilm

Complaint Handling Specialist

Evaluate all sources of incoming customer information, identify, investigate and document customer ... Paid Time Off *#LI-Remote In the event that COVID-19 vaccine mandates issued by the federal ...

Upstart

Senior Complaints Specialist

$84K - $116K/yr

Experience conducting complaint investigations, documenting findings, identifying root causes, and ... Position location Remote Time zone requirements The team operates on the East/West coast time zones.

Arizona Department of Administration

$54K - $58K/yr

REMOTE OPTIONS, PHOENIX Categories: Accounting/Auditing, Skilled Trades/Crafts ARIZONA DEPARTMENT ... Complaint and Dispute Resolution Program. Verify that HUD approved processes are applied as new ...

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Complaint Investigator Remote information

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$32K

$75.3K

$131K

How much do complaint investigator remote jobs pay per year?

As of Aug 25, 2026, the average yearly pay for complaint investigator remote in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a complaint investigator do when working remotely?

A remote Complaint Investigator is responsible for reviewing and investigating complaints or concerns raised by customers, clients, or employees, usually related to compliance, service, or product issues. They gather information through interviews, document reviews, and data analysis, often communicating via phone, email, or video conferencing. Working remotely, they must manage their caseload independently, write detailed reports, and provide recommendations for resolution. Their role is crucial in ensuring fair outcomes and maintaining organizational integrity.

What are some common challenges faced by remote complaint investigators, and how can they be effectively addressed?

Remote Complaint Investigators often face challenges such as gathering thorough evidence without in-person interactions, maintaining clear communication with complainants and involved parties, and managing sensitive information securely online. To address these, investigators frequently rely on structured digital interviews, robust documentation practices, and secure communication tools. Building strong relationships with team members and stakeholders through regular virtual meetings also helps ensure investigations remain thorough and timely.

What are the key skills and qualifications needed to thrive as a remote complaint investigator, and why are they important?

To thrive as a Complaint Investigator (Remote), you need strong analytical abilities, attention to detail, and expertise in investigative procedures, typically supported by a relevant degree or experience in compliance, law, or regulatory fields. Familiarity with case management systems, CRM software, and data analysis tools is commonly required. Excellent written and verbal communication, critical thinking, and the ability to remain impartial are essential soft skills. These competencies ensure thorough, unbiased investigations and accurate reporting, which are vital for resolving complaints and maintaining organizational integrity.

What is the difference between Complaint Investigator Remote vs Complaint Analyst?

AspectComplaint Investigator RemoteComplaint Analyst
CredentialsTypically requires a bachelor's degree in related field; certifications like CFE or CRC are a plusSimilar credentials; often holds a bachelor's degree and relevant certifications
Work EnvironmentRemote, independent work with virtual communication toolsPrimarily office-based or remote, depending on employer; involves data analysis and reporting
Industry UsageUsed in insurance, healthcare, and consumer services sectorsCommon in insurance, finance, and customer service industries
Job FocusInvestigating complaints, gathering evidence, resolving issuesAnalyzing complaint data, identifying trends, and reporting findings

While both roles involve handling complaints, Complaint Investigator Remote focuses on direct investigation and resolution, often remotely, whereas Complaint Analyst emphasizes data analysis and trend identification. Both roles require similar credentials and are used across related industries, but their core responsibilities differ slightly.

More about Complaint Investigator Remote jobs

What cities are hiring for Complaint Investigator Remote jobs?

Cities with the most Complaint Investigator Remote job openings:

What are the most commonly searched types of Complaint Investigator jobs?

The most popular types of Complaint Investigator jobs are:

What states have the most Complaint Investigator Remote jobs?

States with the most job openings for Complaint Investigator Remote jobs include:

What job categories do people searching Complaint Investigator Remote jobs look for?

The top searched job categories for Complaint Investigator Remote jobs are:

Complaint Investigator Remote jobs near you
Infographic showing various Complaint Investigator Remote job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

Complaint Analyst

Remote

Bakkt Financial Solutions I LLC
See more jobs at Bakkt Financial Solutions I LLCexternal

Full-time

Re-posted 2 days ago

Job description

Powering the next generation of global finance
About Us
Founded in 2018, Bakkt, Inc. is a regulated financial technology company building infrastructure for the future of finance. Bakkt's platform serves financial institutions, fintechs, and consumer finance products - providing the compliance, security, and scale required to deliver trusted financial services at a global level. Through its core business pillars, Bakkt powers institutional-grade trading capabilities, AI-enabled programmable finance, and cross-border payment infrastructure.
Position Summary
Complaint Analyst sought for end-to-end customer complaint management within a growing Neobank. Core function involves investigating complaints, identifying root cause, supporting regulatory reporting, and ensuring fair, compliant customer outcomes in collaboration with the Complaint Manager, BPO partners, and cross-functional teams.
Key Responsibilities
  • Intake & Case Management: Log, validate, and categorize all incoming complaints (support, social media, executive, and regulatory agencies like CFPB). Prioritize cases based on risk, impact, and SLA.
  • Investigation & Resolution: Conduct detailed investigations for L1 and L2 support cases (reviewing transaction history and support notes), coordinating resolution development with internal/BPO teams. Escalate complex or high-risk matters.
  • Root Cause Analysis: Identify systemic drivers (product issues, process gaps, CX breakdowns), track recurring issues, and partner with Operations, Product, and Engineering for improvements.
  • Reporting & Documentation: Prepare regulatory reports, internal dashboards, and audit documentation in adherence to Reg E, UDAAP, and CFPB requirements. Ensure all complaint records are complete, accurate, and audit-ready.
  • Data Analysis: Analyze complaint data to identify trends by category, product, or channel, informing process and customer experience enhancements.
  • Governance & Process: Participate in governance cadence, including Weekly Complaint Operations Reviews, to drive continuous improvement.

Qualifications
  • Required Experience: 5+ years in customer support, complaints, or operations analysis (financial services/fintech required). Location: US Remote (ideally EST).
  • Skills: Strong analytical, investigative, and documentation skills. Ability to interpret policies. Experience with case management and data analysis tools (Excel, dashboards).
  • Preferred Qualifications: Familiarity with regulatory complaint processes (CFPB), fraud/disputes/payment operations, BPO/vendor environments, and compliance/risk functions.

Bakkt is devoted to having diversity in its workforce and is proud to be an equal opportunity employer. Bakkt does not make any employment decisions based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity or any other characteristic protected by law. Must successfully pass a post-offer background check and drug screen.
California Candidate Privacy Notice
Before submitting your application, please review Bakkt's California Candidate Privacy Notice and Notice at Collection, which explains how Bakkt collects, uses, retains, and discloses applicant and candidate personal information during the recruiting process. The notice is available here: https://bakkt.com/candidate-privacy/

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