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Complaint Investigator Remote Jobs (NOW HIRING)

Qcells

Complaint & Fraud Escalation Specialist

Teaneck, NJ · On-site +1

$79K - $93K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES: * Serve as the primary point ... Conduct thorough investigations of escalated complaints, including detailed account research across ...

Qcells

Complaint & Fraud Escalation Specialist

Irvine, CA · On-site +1

$79K - $93K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES: * Serve as the primary point ... Conduct thorough investigations of escalated complaints, including detailed account research across ...

AdNet AccountNet, Inc.

EEO Specialists

Baltimore, MD · On-site +1

Ensure investigations comply with EEOC regulations and required timelines. Complaint Processing ... Remote work * Flexible schedule * Paid per assignment or project, depending on client requirements ...

AdNet AccountNet, Inc.

EEO Specialists

Baltimore, MD · On-site +1

Ensure investigations comply with EEOC regulations and required timelines. Complaint Processing ... Remote work * Flexible schedule * Paid per assignment or project, depending on client requirements ...

Cencora

Quality Investigator

Columbus, OH · On-site +1

There is no option for remote or hybrid work. The Quality Investigator is responsible for ... Conducts complaint investigations and maintains records of customer complaints. * Works with ...

Upstart

Senior Complaints Specialist

OR · On-site +1

$82K - $113K/yr

Experience conducting complaint investigations, documenting findings, identifying root causes, and ... Position location Remote Time zone requirements The team operates on the East/West coast time zones.

Fujifilm

Complaint Handling Specialist

Evaluate all sources of incoming customer information, identify, investigate and document customer ... Paid Time Off *#LI-Remote In the event that COVID-19 vaccine mandates issued by the federal ...

Fujifilm

Complaint Handling Specialist

Evaluate all sources of incoming customer information, identify, investigate and document customer ... Paid Time Off *#LI-Remote In the event that COVID-19 vaccine mandates issued by the federal ...

Upstart

Senior Complaints Specialist

$84K - $116K/yr

Experience conducting complaint investigations, documenting findings, identifying root causes, and ... Position location Remote Time zone requirements The team operates on the East/West coast time zones.

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Complaint Investigator Remote information

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$32K

$75.3K

$131K

How much do complaint investigator remote jobs pay per year?

As of Sep 15, 2026, the average yearly pay for complaint investigator remote in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a complaint investigator do when working remotely?

A remote Complaint Investigator is responsible for reviewing and investigating complaints or concerns raised by customers, clients, or employees, usually related to compliance, service, or product issues. They gather information through interviews, document reviews, and data analysis, often communicating via phone, email, or video conferencing. Working remotely, they must manage their caseload independently, write detailed reports, and provide recommendations for resolution. Their role is crucial in ensuring fair outcomes and maintaining organizational integrity.

What are some common challenges faced by remote complaint investigators, and how can they be effectively addressed?

Remote Complaint Investigators often face challenges such as gathering thorough evidence without in-person interactions, maintaining clear communication with complainants and involved parties, and managing sensitive information securely online. To address these, investigators frequently rely on structured digital interviews, robust documentation practices, and secure communication tools. Building strong relationships with team members and stakeholders through regular virtual meetings also helps ensure investigations remain thorough and timely.

What are the key skills and qualifications needed to thrive as a remote complaint investigator, and why are they important?

To thrive as a Complaint Investigator (Remote), you need strong analytical abilities, attention to detail, and expertise in investigative procedures, typically supported by a relevant degree or experience in compliance, law, or regulatory fields. Familiarity with case management systems, CRM software, and data analysis tools is commonly required. Excellent written and verbal communication, critical thinking, and the ability to remain impartial are essential soft skills. These competencies ensure thorough, unbiased investigations and accurate reporting, which are vital for resolving complaints and maintaining organizational integrity.

What is the difference between Complaint Investigator Remote vs Complaint Analyst?

AspectComplaint Investigator RemoteComplaint Analyst
CredentialsTypically requires a bachelor's degree in related field; certifications like CFE or CRC are a plusSimilar credentials; often holds a bachelor's degree and relevant certifications
Work EnvironmentRemote, independent work with virtual communication toolsPrimarily office-based or remote, depending on employer; involves data analysis and reporting
Industry UsageUsed in insurance, healthcare, and consumer services sectorsCommon in insurance, finance, and customer service industries
Job FocusInvestigating complaints, gathering evidence, resolving issuesAnalyzing complaint data, identifying trends, and reporting findings

While both roles involve handling complaints, Complaint Investigator Remote focuses on direct investigation and resolution, often remotely, whereas Complaint Analyst emphasizes data analysis and trend identification. Both roles require similar credentials and are used across related industries, but their core responsibilities differ slightly.

More about Complaint Investigator Remote jobs

What cities are hiring for Complaint Investigator Remote jobs?

Cities with the most Complaint Investigator Remote job openings:

What are the most commonly searched types of Complaint Investigator jobs?

The most popular types of Complaint Investigator jobs are:

What states have the most Complaint Investigator Remote jobs?

States with the most job openings for Complaint Investigator Remote jobs include:

What are popular job titles related to Complaint Investigator Remote jobs?

For Complaint Investigator Remote jobs, the most frequently searched job titles are:

Complaint Investigator Remote jobs near you
Infographic showing various Complaint Investigator Remote job openings in the United States as of September 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

EEO Specialists (Remote)

Baltimore, MD • Remote

AdNet AccountNet, Inc.
See more jobs at AdNet AccountNet, Inc.external

Full-time

Re-posted 25 days ago

Job description

About Us

AdNet/AccountNet, Inc. is an 8(a), WOSB, and WBE-owned management consulting firm providing federal agencies with expert Equal Employment Opportunity (EEO), diversity, and workforce support services.

Position Overview

We are seeking experienced EEO Specialists with expertise in federal-sector EEO programs, complaint processing, counseling, investigations, ADR, affirmative employment, and EEO program management. This role supports agency EEO Offices by providing technical expertise across the full lifecycle of federal EEO complaints and compliance programs.

This is a remote, contract-based opportunity for professionals with significant federal EEO experience and a strong understanding of EEOC regulations, MD-110, MD-715, and 29 C.F.R. Part 1614.

Key Responsibilities

EEO Counseling & ADR

  • Provide pre-complaint counseling services and explain the federal EEO complaint process.
  • Issue Notices of Rights and Responsibilities and Notices of Right to File.
  • Conduct limited inquiries into EEO allegations.
  • Facilitate mediation and Alternative Dispute Resolution (ADR) processes.
  • Prepare EEO Counselor Reports and counseling documentation.

EEO Investigations

  • Develop impartial factual records for formal EEO complaints.
  • Conduct witness interviews, fact-finding conferences, and evidence collection.
  • Prepare investigative summaries, affidavits, declarations, and Reports of Investigation (ROI).
  • Ensure investigations comply with EEOC regulations and required timelines.

Complaint Processing & Adjudication

  • Review of complaints for acceptance and dismissal determinations.
  • Draft acceptance/dismissal letters and related complaint-processing documents.
  • Assist with the development of Final Agency Decisions (FADs).
  • Maintain accurate case management records and complaint-tracking systems.

Affirmative Employment & MD-715 Support

  • Assist with MD-715 reporting, barrier analysis, and self-assessments.
  • Support diversity, inclusion, and affirmative employment initiatives.
  • Develop EEO and diversity training materials for employees, managers, and senior leaders.
  • Research best practices and provide recommendations to improve agency EEO programs.

Program & Administrative Support

  • Draft policy memoranda, guidance documents, and program directives.
  • Develop presentations, briefing materials, and communications plans.
  • Prepare monthly activity and status reports.
  • Support EEO program reviews and compliance initiatives.

Required Qualifications

Must Have

  • Current EEO Counselor and/or EEO Investigator certification(s)
  • Federal-sector EEO experience
  • Working knowledge of:
    • 29 C.F.R. Part 1614
    • EEOC MD-110
    • EEOC MD-715
  • Experience conducting EEO counseling, investigations, ADR, complaint processing, or affirmative employment programs
  • Excellent legal, analytical, and technical writing skills
  • Strong interviewing, facilitation, and communication abilities
  • Advanced proficiency in Microsoft Office and Adobe Acrobat

Preferred Qualifications

  • Certified Mediator
  • ADR and facilitation experience
  • FAD drafting experience
  • MD-715 reporting and barrier analysis experience
  • Experience developing and delivering EEO, diversity, or civil rights training
  • Experience supporting DoD or other federal agencies

Compensation & Work Schedule

  • Contract/1099 opportunities available
  • Remote work
  • Flexible schedule
  • Paid per assignment or project, depending on client requirements

Application Requirements

Applicants should submit:

  • Resume demonstrating federal EEO experience
  • Copies of current EEO certifications and relevant professional training documentation
  • Two professional supervisory references

AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.