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Remote Complaint Analyst Jobs (NOW HIRING)

Palo Alto Networks

$105K - $170K/yr

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across ... This role is ideal for analysts who thrive in fast-paced SOC and incident response environments ...

LCMC Health

Your job is more than a job REMOTE REQUIREMENT Must be a resident of Texas, Louisiana, Mississippi, Alabama, Florida or Georgia The CDM (Charge Description Master) Analyst is responsible for ...

Palo Alto Networks

$105K - $170K/yr

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across ... This role is ideal for analysts who thrive in fast-paced SOC and incident response environments ...

Qcells

Complaint & Fraud Escalation Specialist

Teaneck, NJ · On-site +1

$79K - $93K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES: * Serve as the primary point ... Strong analytical, investigative, and decision-making skills, including the ability to work with ...

Qcells

Complaint & Fraud Escalation Specialist

Irvine, CA · On-site +1

$79K - $93K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES: * Serve as the primary point ... Strong analytical, investigative, and decision-making skills, including the ability to work with ...

AdNet AccountNet, Inc.

EEO Specialists

Baltimore, MD · On-site +1

... complaint processing, or affirmative employment programs * Excellent legal, analytical, and ... Remote work * Flexible schedule * Paid per assignment or project, depending on client requirements ...

AdNet AccountNet, Inc.

EEO Specialists

Baltimore, MD · On-site +1

... complaint processing, or affirmative employment programs * Excellent legal, analytical, and ... Remote work * Flexible schedule * Paid per assignment or project, depending on client requirements ...

Fujifilm

Complaint Handling Specialist

... perform trend analysis and maintain all records. * Identify all Customer Complaints, take ... Paid Time Off *#LI-Remote In the event that COVID-19 vaccine mandates issued by the federal ...

Fujifilm

Complaint Handling Specialist

... perform trend analysis and maintain all records. * Identify all Customer Complaints, take ... Paid Time Off *#LI-Remote In the event that COVID-19 vaccine mandates issued by the federal ...

Edwards Lifesciences Corporation

This position offers the flexibility of being fully remote, but the selected candidate must be ... You will also follow standard practices and procedures in analyzing data, interpreting and drawing ...

Edwards Lifesciences Corporation

This position offers the flexibility of being fully remote, but the selected candidate must be ... You will also follow standard practices and procedures in analyzing data, interpreting and drawing ...

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Remote Complaint Analyst information

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How much do remote complaint analyst jobs pay per month?

As of Sep 14, 2026, the average monthly pay for remote complaint analyst in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What is a remote complaint analyst?

A Remote Complaint Analyst is a professional who investigates and resolves customer complaints for a company while working from a remote location, such as their home. They review complaints, gather relevant information, communicate with customers, and collaborate with other departments to find solutions. Their goal is to ensure customer satisfaction and compliance with company policies and regulatory requirements. Remote Complaint Analysts often use specialized software to track and manage cases efficiently.

What are the key skills and qualifications needed to thrive as a remote complaint analyst?

To thrive as a Remote Complaint Analyst, you need strong analytical skills, attention to detail, and experience in customer service or compliance, often supported by a relevant degree or background in business or law. Familiarity with case management systems, CRM platforms, and data analysis tools is typically required. Excellent written communication, problem-solving abilities, and the capacity to work independently are crucial soft skills for this remote role. These skills ensure effective resolution of complaints, compliance with regulatory standards, and high customer satisfaction while working remotely.

What are some common challenges faced by remote complaint analysts and how can they be managed?

Remote Complaint Analysts often encounter challenges such as managing high volumes of cases, maintaining clear communication with both customers and internal teams, and adapting to different complaint management systems. To manage these challenges, it's important to stay organized through effective case-tracking tools, practice active listening during virtual conversations, and participate in regular team meetings to stay aligned. Building strong time-management skills and seeking feedback from peers can also help analysts maintain productivity and provide high-quality resolutions.
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Remote Complaint Analyst jobs near you
Infographic showing various Remote Complaint Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, 6% Part Time, and 4% Contract. Highlights an 79% Physical, 7% Hybrid, and 14% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.

MDR Shift Analyst (Unit 42) - Remote

On-site, Remote

Palo Alto Networks
Network Security • 10K+ employees
Learn more about Palo Alto Networksexternal

$105K - $170K/yr

Full-time

Re-posted 5 days ago

Job description

Our Mission
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Summary
Join the Unit 42 Managed Detection and Response (MDR) team as an MDR Shift Analyst, focused on overnight and weekend security operations. You'll monitor customer environments, investigate security alerts, and respond to cyber threats using technologies such as Cortex XDR.
This role is ideal for analysts who thrive in fast-paced SOC and incident response environments, enjoy solving complex security challenges, and are comfortable working night shifts as part of a 24x7 global operation.
Key Responsibilities
  • Monitor and investigate security alerts across customer environments
  • Triage, investigate, and respond to security incidents from detection through resolution
  • Analyze endpoint, network, and log data to identify malicious activity
  • Communicate findings and remediation recommendations to customers and internal teams
  • Document investigations, response actions, and incident outcomes
  • Partner with Threat Intelligence, Threat Hunting, and Security Research teams to improve detections and response capabilities

Qualifications
Qualifications
  • 3+ years of SOC, Incident Response, MDR, or Managed Security Services experience
  • Hands-on experience with EDR, SIEM, SOAR, and firewall technologies
  • Strong understanding of cyber threats, attack techniques, and incident response processes
  • Excellent written and verbal communication skills

Preferred
  • Cortex XDR and/or Cortex XSOAR experience
  • Previous experience working shift-based or overnight security operations
  • CySA+, CEH, or similar security certifications
  • MDR, managed security, military cyber, or intelligence experience

NOTE: This position supports a 24x7 MDR operation and requires flexibility to work day shifts, weekend, and holiday shifts based on business and customer needs.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$105,400.00 - $170,500.00/yr
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

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