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Remote Complaint Analyst Jobs (NOW HIRING)

Bakkt Financial Solutions I LLC

Complaint Analyst

Position Summary Complaint Analyst sought for end-to-end customer complaint management within a ... US Remote (ideally EST). * Skills: Strong analytical, investigative, and documentation skills.

Palo Alto Networks

$104K - $169K/yr

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across ... This role is ideal for analysts who thrive in fast-paced SOC and incident response environments ...

LCMC Health

Your job is more than a job REMOTE REQUIREMENT Must be a resident of Texas, Louisiana, Mississippi, Alabama, Florida or Georgia The CDM (Charge Description Master) Analyst is responsible for ...

AdNet AccountNet, Inc.

EEO Specialists

Baltimore, MD · On-site +1

... complaint processing, or affirmative employment programs * Excellent legal, analytical, and ... Remote work * Flexible schedule * Paid per assignment or project, depending on client requirements ...

AdNet AccountNet, Inc.

EEO Specialists

Baltimore, MD · On-site +1

... complaint processing, or affirmative employment programs * Excellent legal, analytical, and ... Remote work * Flexible schedule * Paid per assignment or project, depending on client requirements ...

Fujifilm

Complaint Handling Specialist

... perform trend analysis and maintain all records. * Identify all Customer Complaints, take ... Paid Time Off *#LI-Remote In the event that COVID-19 vaccine mandates issued by the federal ...

Fujifilm

Complaint Handling Specialist

... perform trend analysis and maintain all records. * Identify all Customer Complaints, take ... Paid Time Off *#LI-Remote In the event that COVID-19 vaccine mandates issued by the federal ...

DecisionPoint | Cortek

Data Analyst (Analytics)

This position is fully remote. Duties & Responsibilities The Data Analyst (Analytics) will ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

Chartwell Law

Nurse Paralegal

Chicago, IL · On-site +1

Analyze pharmacy records for consistency of provider and complaint * Analyze medical bills for ... This position may be designated as remote, hybrid, or fully in-office, depending on the needs of ...

CAI

Business Analyst

$65 - $72/hr

Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ... a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain ...

DecisionPoint | Cortek

Business Analyst

This position is fully remote. Duties & Responsibilities The Business Analyst will: * Document ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

HealthEquity

Sr Product Compliance Analyst

$72K - $91K/yr

... complaint investigation and response activities. * Support the use of AIenabled tools and ... Wellness program incentives Onboarding & Travel This is a remote role, with an in-person onboarding ...

HealthEquity

Sr Product Compliance Analyst

$72K - $91K/yr

... complaint investigation and response activities. * Support the use of AI-enabled tools and ... Wellness program incentives Onboarding & Travel This is a remote role, with an in-person onboarding ...

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How much do remote complaint analyst jobs pay per month?

As of Aug 24, 2026, the average monthly pay for remote complaint analyst in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What is a remote complaint analyst?

A Remote Complaint Analyst is a professional who investigates and resolves customer complaints for a company while working from a remote location, such as their home. They review complaints, gather relevant information, communicate with customers, and collaborate with other departments to find solutions. Their goal is to ensure customer satisfaction and compliance with company policies and regulatory requirements. Remote Complaint Analysts often use specialized software to track and manage cases efficiently.

What are the key skills and qualifications needed to thrive as a remote complaint analyst?

To thrive as a Remote Complaint Analyst, you need strong analytical skills, attention to detail, and experience in customer service or compliance, often supported by a relevant degree or background in business or law. Familiarity with case management systems, CRM platforms, and data analysis tools is typically required. Excellent written communication, problem-solving abilities, and the capacity to work independently are crucial soft skills for this remote role. These skills ensure effective resolution of complaints, compliance with regulatory standards, and high customer satisfaction while working remotely.

What are some common challenges faced by remote complaint analysts and how can they be managed?

Remote Complaint Analysts often encounter challenges such as managing high volumes of cases, maintaining clear communication with both customers and internal teams, and adapting to different complaint management systems. To manage these challenges, it's important to stay organized through effective case-tracking tools, practice active listening during virtual conversations, and participate in regular team meetings to stay aligned. Building strong time-management skills and seeking feedback from peers can also help analysts maintain productivity and provide high-quality resolutions.
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Remote Complaint Analyst jobs near you
Infographic showing various Remote Complaint Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.

Complaint Analyst

Bakkt Financial Solutions I LLC

Remote

Full-time

Re-posted 2 days ago

Job description

Powering the next generation of global finance
About Us
Founded in 2018, Bakkt, Inc. is a regulated financial technology company building infrastructure for the future of finance. Bakkt's platform serves financial institutions, fintechs, and consumer finance products - providing the compliance, security, and scale required to deliver trusted financial services at a global level. Through its core business pillars, Bakkt powers institutional-grade trading capabilities, AI-enabled programmable finance, and cross-border payment infrastructure.
Position Summary
Complaint Analyst sought for end-to-end customer complaint management within a growing Neobank. Core function involves investigating complaints, identifying root cause, supporting regulatory reporting, and ensuring fair, compliant customer outcomes in collaboration with the Complaint Manager, BPO partners, and cross-functional teams.
Key Responsibilities
  • Intake & Case Management: Log, validate, and categorize all incoming complaints (support, social media, executive, and regulatory agencies like CFPB). Prioritize cases based on risk, impact, and SLA.
  • Investigation & Resolution: Conduct detailed investigations for L1 and L2 support cases (reviewing transaction history and support notes), coordinating resolution development with internal/BPO teams. Escalate complex or high-risk matters.
  • Root Cause Analysis: Identify systemic drivers (product issues, process gaps, CX breakdowns), track recurring issues, and partner with Operations, Product, and Engineering for improvements.
  • Reporting & Documentation: Prepare regulatory reports, internal dashboards, and audit documentation in adherence to Reg E, UDAAP, and CFPB requirements. Ensure all complaint records are complete, accurate, and audit-ready.
  • Data Analysis: Analyze complaint data to identify trends by category, product, or channel, informing process and customer experience enhancements.
  • Governance & Process: Participate in governance cadence, including Weekly Complaint Operations Reviews, to drive continuous improvement.

Qualifications
  • Required Experience: 5+ years in customer support, complaints, or operations analysis (financial services/fintech required). Location: US Remote (ideally EST).
  • Skills: Strong analytical, investigative, and documentation skills. Ability to interpret policies. Experience with case management and data analysis tools (Excel, dashboards).
  • Preferred Qualifications: Familiarity with regulatory complaint processes (CFPB), fraud/disputes/payment operations, BPO/vendor environments, and compliance/risk functions.

Bakkt is devoted to having diversity in its workforce and is proud to be an equal opportunity employer. Bakkt does not make any employment decisions based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity or any other characteristic protected by law. Must successfully pass a post-offer background check and drug screen.
California Candidate Privacy Notice
Before submitting your application, please review Bakkt's California Candidate Privacy Notice and Notice at Collection, which explains how Bakkt collects, uses, retains, and discloses applicant and candidate personal information during the recruiting process. The notice is available here: https://bakkt.com/candidate-privacy/

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