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Remote Complaint Analyst Jobs in Georgia (NOW HIRING)

Stryker

Salesforce Software Engineer (Remote)

Atlanta, GA · On-site +1

$133K - $222K/yr

Conduct root cause analysis on user reported issues and implement timely, scalable resolutions ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

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Remote Complaint Analyst information

What is a remote complaint analyst?

A Remote Complaint Analyst is a professional who investigates and resolves customer complaints for a company while working from a remote location, such as their home. They review complaints, gather relevant information, communicate with customers, and collaborate with other departments to find solutions. Their goal is to ensure customer satisfaction and compliance with company policies and regulatory requirements. Remote Complaint Analysts often use specialized software to track and manage cases efficiently.

What are the key skills and qualifications needed to thrive as a remote complaint analyst?

To thrive as a Remote Complaint Analyst, you need strong analytical skills, attention to detail, and experience in customer service or compliance, often supported by a relevant degree or background in business or law. Familiarity with case management systems, CRM platforms, and data analysis tools is typically required. Excellent written communication, problem-solving abilities, and the capacity to work independently are crucial soft skills for this remote role. These skills ensure effective resolution of complaints, compliance with regulatory standards, and high customer satisfaction while working remotely.

What are some common challenges faced by remote complaint analysts and how can they be managed?

Remote Complaint Analysts often encounter challenges such as managing high volumes of cases, maintaining clear communication with both customers and internal teams, and adapting to different complaint management systems. To manage these challenges, it's important to stay organized through effective case-tracking tools, practice active listening during virtual conversations, and participate in regular team meetings to stay aligned. Building strong time-management skills and seeking feedback from peers can also help analysts maintain productivity and provide high-quality resolutions.

What are popular job titles related to Remote Complaint Analyst jobs in Georgia?

For Remote Complaint Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Complaint Analyst jobs in Georgia look for?

The top searched job categories for Remote Complaint Analyst jobs in Georgia are:

What cities in Georgia are hiring for Remote Complaint Analyst jobs?

Cities in Georgia with the most Remote Complaint Analyst job openings:

Remote Complaint Analyst jobs near you
Infographic showing various Remote Complaint Analyst job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 7% Part Time, 10% Contract, and 3% Nights. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution.

Salesforce Software Engineer (Remote)

Atlanta, GA • On-site, Remote

Stryker
Medical Equipment and Supplies Manufacturing • 10K+ employees

8.2

Company rating: 8.2 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

130th of 494 rated machine equipment manufacturers

Great coworkers

People enjoy working here

Good employer

Learn more about Strykerexternal

$133K - $222K/yr

Full-time

Posted 3 days ago

New

Job description

Work Flexibility: Remote

As a Salesforce Software Engineer, you will play a key role in shaping how our U.S. commercial organization leverages Salesforce to manage accounts, strengthen customer relationships, and drive growth. You'll partner cross-functionally to design, develop, and maintain Salesforce-driven solutions, while writing high-quality code that enhances our selling capabilities and elevates the customer experience.

What You Will Do

  • Partner with Customer Solutions teams to translate business needs into Salesforce and Oracle CPQ based solutions that improve account management and customer engagement.
  • Writing, developing, and maintaining production-level code to build scalable Salesforce and Oracle CPQ software solutions and integrations.
  • Conduct root cause analysis on user reported issues and implement timely, scalable resolutions.
  • Analyze requirements for new features and document technical specifications to support development and governance.
  • Design, develop, and maintain custom software, database components, and automated testing code to support platform stability and code coverage goals.
  • Manage system changes through source code repositories, ensuring accurate version control and production ready deployments.
  • Coordinate QA and UAT testing activities to verify and validate new functionality before release.
  • Collaborate with Release Management, Technical Governance, and Change Advisory teams to ensure all solutions meet organizational, regulatory, and security standards.
  • Build strong working relationships with business stakeholders to understand core processes, drive adoption, and enhance solution effectiveness.

What You Need

Required

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
  • Minimum 4 years of Software Engineering experience.
  • Minimum 2 years of Salesforce development experience.
  • Hands-on experience writing, testing, debugging, and maintaining production-level code using Apex and Salesforce Lightning Web Components (LWC).
  • Strong understanding of object-oriented programming principles and proficiency in Apex and/or another object-oriented programming language such as C, C#, Java, or JavaScript.
  • Experience with Salesforce development, integrations, APIs, source control, automated testing, and production deployments.
  • Ability to translate business requirements into scalable technical solutions.

Preferred

  • Experience with cloud based or enterprise SaaS software development.
  • Experience with Oracle CPQ languages, such as BML and XSLT.
  • Salesforce Certified Platform Developer I (PDI) or Salesforce Certified Platform Developer II (PDII) certifications.
  • Salesforce Administrator Certification.

United States of America Pay Ranges:

  • USN: $102,600 - $171,000 USD Annual
  • US5: $107,700 - $179,600 USD Annual
  • US10: $112,900 - $188,100 USD Annual
  • US15: $118,000 - $196,600 USD Annual
  • US20: $123,100 - $205,200 USD Annual
  • US30: $133,400 - $222,300 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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