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Complaint Manager Jobs in Texas (NOW HIRING)

Heartflow

Senior Complaint Specialist

Austin, TX · Hybrid

$75K - $100K/yr

You will be responsible for the end-to-end management of product complaints, ensuring that every ... The Senior Complaint Specialist requires experience in the medical device industry with a clear ...

Newrez LLC

Verbal Complaint Specialist I

Coppell, TX · On-site

Primary Function The Verbal Complaint Specialist I is responsible for supporting the Performing ... Management reserves the right to modify, add or remove duties and request other duties, as ...

Newrez

Verbal Complaint Specialist I

Coppell, TX

Primary Function The Verbal Complaint Specialist I is responsible for supporting the Performing ... Management reserves the right to modify, add or remove duties and request other duties, as ...

Newrez LLC

Verbal Complaint Specialist

Coppell, TX · On-site

The Verbal Complaint Specialist is responsible for supporting the Compliance Division by ... Performs related duties as assigned by management. Qualifications and Education Requirements:

Newrez

Verbal Complaint Specialist

Coppell, TX

The Verbal Complaint Specialist is responsible for supporting the Compliance Division by ... Performs related duties as assigned by management. Qualifications and Education Requirements:

Treasury Department

Customer Assistance Specialist,

Houston, TX · On-site

$16.25 - $21.50/hr

Regularly enter, update, and retrieve complaint information into the complaint management system. * Review and evaluate complaints to determine applicable laws and regulations. Using knowledge of ...

New

Onnit Labs, Inc.

Quality Specialist

Austin, TX

Key responsibilities include overseeing document control, change control, complaint management, tracking and trending adverse events and NCR/CAPA investigations to ensure compliance and product ...

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All JobsComplaint JobsComplaint Manager JobsComplaint Manager Jobs in Texas

Complaint Manager information

See Texas salary details

$21.4K

$57.2K

$95.5K

How much do complaint manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for complaint manager in Texas is $57,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $64,300.00 per year, depending on experience, location, and employer.

What does a complaint manager do?

A Complaint Manager is responsible for overseeing the process of receiving, investigating, and resolving complaints from customers or clients. They ensure that all complaints are handled in a timely, fair, and consistent manner, often working across teams to identify root causes and implement corrective actions. Additionally, Complaint Managers analyze complaint data to identify trends and suggest improvements to products, services, or processes. Their work helps organizations maintain customer satisfaction and comply with relevant regulations or standards.

What are the key skills and qualifications needed to thrive as a complaint manager, and why are they important?

To thrive as a Complaint Manager, you need strong analytical abilities, knowledge of regulatory standards, and experience in customer service or quality assurance, often supported by a relevant degree. Familiarity with complaint management systems, CRM software, and regulatory compliance tools is typically required. Exceptional problem-solving skills, empathy, and clear communication help build trust and effectively resolve issues. These skills ensure efficient resolution of complaints, regulatory compliance, and maintenance of customer satisfaction.

How does a complaint manager typically collaborate with other departments to resolve customer issues effectively?

A Complaint Manager works closely with departments such as Customer Service, Quality Assurance, Legal, and Operations to investigate and resolve complaints efficiently. They often facilitate meetings to gather information, ensure compliance with company policies, and develop action plans for resolution. This cross-functional collaboration helps address root causes, prevent future issues, and improve overall customer satisfaction. Strong communication and relationship-building skills are essential for coordinating these efforts and ensuring a timely response.

What is the difference between Complaint Manager vs Customer Service Supervisor?

AspectComplaint ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications in customer service or complaint handling are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice setting, managing complaint resolution teams, analyzing complaint dataOffice or retail environment, overseeing customer service staff, direct interaction with customers
Employer & Industry UsageUsed across industries like retail, healthcare, finance; employed by companies to handle escalated complaintsCommon in retail, hospitality, and service industries; focuses on daily customer interactions

The Complaint Manager focuses on overseeing complaint resolution processes, analyzing complaint data, and implementing improvements. In contrast, the Customer Service Supervisor manages frontline customer interactions, ensuring customer satisfaction. Both roles require strong communication skills but differ in scope and responsibilities.

What skills do complaint managers need?

Complaint managers need strong communication and interpersonal skills to effectively address customer issues. They should have problem-solving abilities, attention to detail, and proficiency with customer service tools or CRM systems. Additionally, skills in conflict resolution and the ability to work under pressure are important for managing complaints efficiently.

What are the most commonly searched types of Complaint jobs in Texas?

The most popular types of Complaint jobs in Texas are:

What cities in Texas are hiring for Complaint Manager jobs?

Cities in Texas with the most Complaint Manager job openings:

Complaint Manager jobs near you
Infographic showing various Complaint Manager job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $57,158 per year, or $27.5 per hour.

Senior Complaint Specialist

Heartflow

Austin, TX • Hybrid

$75K - $100K/yr

Full-time

Re-posted 6 days ago

HeartFlow rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

139th of 246 rated software companies

Job description

The Opportunity

As our Senior Complaint Specialist, you will play a critical role in ensuring the safety and regulatory integrity of our products after they reach clinicians and patients. You will be responsible for the end-to-end management of product complaints, ensuring that every report is handled with the highest level of technical accuracy and regulatory compliance. This role is a key pillar of our post-market surveillance strategy, bridging the gap between customer feedback and continuous quality improvement.

Job Description: 

The Senior Complaint Specialist requires experience in the medical device industry with a clear understanding of medical device complaint handling processes, trending, and regulatory reporting procedures. This role will be responsible for identifying, reviewing, and processing complaints for evaluation as required by applicable regulations, standards, and company procedures. This role serves as a primary subject matter expert for complaint escalations and ensures that all reporting requirements to domestic and international regulatory authorities are completed accurately and on time.

Job Responsibilities:

  • Complaint Handling: Assess reports received through multiple customer feedback channels to identify alleged deficiencies, ensure accurate documentation, and manage timely complaint review and closure.
  • Regulatory Reporting: Ensure timely and accurate Medical Device Reporting (MDR) and adverse event reporting to external regulatory authorities as required to ensure compliance with global regulatory requirements, including but not limited to FDA (21 CFR 820, 803, 806) and EU MDR.
  • Data Analysis & Statistical Trending: Collect, evaluate, and analyze complaints data to identify trends, potential risks, and opportunities for product improvement.
  • Quality System Support: Provide support on the maintenance of department documents and procedures; participate in Quality Management System (QMS) activities and Risk Management activities, including Health Hazard Evaluations (HHE), CAPA, and Nonconformance Reports (NCR).
  • Field Actions & Recalls: Provide support on product field action activities, including identification, risk assessment, stakeholder communication, and coordination of corrective actions.
  • Cross-Functional Liaison: Assist Customer Support and serve as a technical liaison for complaint escalations, providing support on complaint closure approvals; Provide guidance and mentorship to team members on process execution and regulatory requirements.
  • Process Optimization: Identify efficiencies in our surveillance workflows to scale our operations

Skills Needed:

  • Regulatory Knowledge and deep understanding of 21 CFR 820, 21 CFR 803, 21 CFR 806,  EU MDR, Health Canada MPR, ISO13485, and ISO 14971
  • Proficient with Salesforce, Tableau, Electronic Document Management Systems (EDMS), Google Workspace, and MS Office
  • Strong critical thinking skills and great attention to detail
  • Ability to work as a self-starter in a fast-paced, adaptive environment and mentor team members
  • Excellent communication, documentation, and time management skill
  • Ability to stay current with global regulatory requirements and industry best practices

Educational Requirements & Work Experience: 

  • Education: Bachelor's degree in Science, Engineering,  or a related field.
  • Experience: 5+ years of relevant experience in the medical device industry, software medical device products (class II/III) preferred.

This position has an estimated base salary of $75,000 to $100,000 and bonus. #LI-IB1; #LI-Hybrid

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