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Complaint Manager Jobs (NOW HIRING)

Anika

Senior Complaint Specialist

Bedford, MA · On-site

$86K - $119K/yr

This role manages the full lifecycle of medical device complaints, including intake, evaluation ... Perform complaint intake, assessment, investigation, resolution, and final customer communication ...

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$23K

$61.4K

$102.5K

How much do complaint manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for complaint manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What does a complaint manager do?

A Complaint Manager is responsible for overseeing the process of receiving, investigating, and resolving complaints from customers or clients. They ensure that all complaints are handled in a timely, fair, and consistent manner, often working across teams to identify root causes and implement corrective actions. Additionally, Complaint Managers analyze complaint data to identify trends and suggest improvements to products, services, or processes. Their work helps organizations maintain customer satisfaction and comply with relevant regulations or standards.

What are the key skills and qualifications needed to thrive as a complaint manager, and why are they important?

To thrive as a Complaint Manager, you need strong analytical abilities, knowledge of regulatory standards, and experience in customer service or quality assurance, often supported by a relevant degree. Familiarity with complaint management systems, CRM software, and regulatory compliance tools is typically required. Exceptional problem-solving skills, empathy, and clear communication help build trust and effectively resolve issues. These skills ensure efficient resolution of complaints, regulatory compliance, and maintenance of customer satisfaction.

How does a complaint manager typically collaborate with other departments to resolve customer issues effectively?

A Complaint Manager works closely with departments such as Customer Service, Quality Assurance, Legal, and Operations to investigate and resolve complaints efficiently. They often facilitate meetings to gather information, ensure compliance with company policies, and develop action plans for resolution. This cross-functional collaboration helps address root causes, prevent future issues, and improve overall customer satisfaction. Strong communication and relationship-building skills are essential for coordinating these efforts and ensuring a timely response.

What is the difference between Complaint Manager vs Customer Service Supervisor?

AspectComplaint ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications in customer service or complaint handling are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice setting, managing complaint resolution teams, analyzing complaint dataOffice or retail environment, overseeing customer service staff, direct interaction with customers
Employer & Industry UsageUsed across industries like retail, healthcare, finance; employed by companies to handle escalated complaintsCommon in retail, hospitality, and service industries; focuses on daily customer interactions

The Complaint Manager focuses on overseeing complaint resolution processes, analyzing complaint data, and implementing improvements. In contrast, the Customer Service Supervisor manages frontline customer interactions, ensuring customer satisfaction. Both roles require strong communication skills but differ in scope and responsibilities.

What skills do complaint managers need?

Complaint managers need strong communication and interpersonal skills to effectively address customer issues. They should have problem-solving abilities, attention to detail, and proficiency with customer service tools or CRM systems. Additionally, skills in conflict resolution and the ability to work under pressure are important for managing complaints efficiently.
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Complaint Manager jobs near you
Infographic showing various Complaint Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Sr. Engineer, Quality Complaint Management

Tampa, FL • Remote

Axogen
Biotechnology Research and Development • 201 - 500 employees
Learn more about Axogenexternal

$84K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Axogen is committed to building and maintaining a strong and gratifying company culture that fosters professional growth. Our hands-on and personal approach makes transitioning to a new job a seamless and enjoyable process. Most benefits are effective on day one!  

Axogen is an equal opportunity employer and does not discriminate against applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or veteran status. 

 Why you'll love working at Axogen: 

  • Friendly, open, and fun team culture that values unique perspectives 
  • Company-wide dedication to profoundly impacting patients' lives 
  • Comprehensive, high-quality benefits package effective on date of hire 
  • Educational assistance available for all employees 
  • Matching 401(k) retirement plan 
  • Paid holidays, including floating holidays, to be used at your discretion 
  • Employee Stock Purchase Plan 
  • Referral incentive program 

Axogen Mission and Business Purpose

Our business purpose is to restore health and improve quality of life by making restoration of peripheral nerve function an expected standard of care. We aim to lead the markets we serve by always requiring the solutions we offer patients and caregivers provide an improved benefit-to-risk profile as compared to existing standards of care. To ensure we deliver improved benefit-to-risk solutions, we will guide and expect the market and design requirement specifications underlying our engineering, business development, and clinical research activities, objectively target advancements in standards of care.

Job Summary of the Sr. Engineer, Quality Complaint Management

This position reports to the Sr. Manager, Quality Systems Compliance, and is responsible for the process management of the complaint system. This includes serving as the principle complaint investigator and managing performance of the system.

Requirements of the Sr. Engineer, Quality Complaint Management

  • Bachelor's degree in a scientific or medical discipline required
  • At least five years' experience (three years' with a Master's degree or above) in the pharmaceutical or medical device industry required with a minimum of one year of experience working with medical device and/or pharmaceutical complaints
  • Working experience managing a complaint system compliant 21 CFR 211, 600, 820, 1271 and international standards is preferred
  • Independent decision-making with high initiative
  • Strong oral and written communication, collaboration, and interpersonal skills with those from diverse technical backgrounds
  • Well-organized, with the ability to efficiently manage multiple, competing priorities
  • Ability to assess and apply risk management principles per ISO 14971 and ICH Q9

Responsibilities of the Sr. Engineer, Quality Complaint Management

The specific duties of the Sr. Engineer, Quality Complaint Management include but are not limited to:

  • Being the lead investigator on tissue and biologics complaints
  • Supporting Quality Engineering in the investigation of medical device complaints
  • Drafting and submitting Health Hazard Evaluation Assessments (HHEAs), Field Alert Reports (FARs) and Medical Device Reports (MDRs) for review by Senior Management and submission to FDA or other regulatory bodies
  • Lead interactions with FDA or other regulatory bodies regarding MDR and FARs report status and closure
  • Monitoring and reporting on the performance of the complaint management system, including but not limited to: complaint trending, on time closure, and timeliness of regulatory reporting
  • Coordinating interactions between complaint reporters, Quality Engineering, Medical Affairs, and Regulatory Affairs to ensure complaints are reported and assessed in a timely way
  • Coordinating timely Adverse Event determination and reporting to Medical Affairs
  • Report on complaint program status and issues to Senior Management
  • Revising and approving controlled documents associated with the complaint system
  • Training personnel on the complaint system
  • Supporting regulatory and notified body inspections.

Location

13631 Progress Blvd., Alachua, FL 32615

OR

111 West Oak Ave., Tampa, FL  33602

OR

Remote

#LI-AC1

#LI-REMOTE

Benefits/Compensation

This position is eligible for an annual bonus.

Benefits offered for this position include Health, Dental, Vision, Matching 401K, Paid Time Off, 9 Paid Holidays + 3 Floating Holidays, Dependent Care Flexible Spending Accounts, Medical Flexible Spending Accounts, Tuition Reimbursement, Paid Parental Leave, Paid Caregiver Leave, Basic Life Insurance, Supplemental Life Insurance, Employee Stock Purchase Plan, and Disability Insurance, as described in more detail in summary plan descriptions.

Salary Range
$84,190—$105,237 USD

Company Statements

Axogen follows healthcare system guidelines with respect to credentialing, vaccinations and other employment/compliance related requirements, as well as CDC guidance. Axogen reserves the right to amend its policies from time to time in its sole discretion.

As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at Axogen. Using AI to support resume writing, research or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of your interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to Axogen.

No agency solicitation. We kindly request that recruiting agencies, staffing firms, and third‑party vendors do not contact us regarding this posting. Unsolicited résumés will not be considered.