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Complaint Manager Jobs (NOW HIRING)

Heartflow

Senior Complaint Specialist

Austin, TX · Hybrid

$75K - $100K/yr

You will be responsible for the end-to-end management of product complaints, ensuring that every ... The Senior Complaint Specialist requires experience in the medical device industry with a clear ...

Innovative Career Resources & Staffing

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Complaint Specialist

Irvine, CA · On-site

$70K - $80K/yr

Participate in customer complaint and inquiry processes, including but not limited to, complaint intake, documentation and lead of assigned investigations, customer follow-up and management, and ...

Solventum

Complaint Analyst I

Eagan, MN · On-site

$64K - $89K/yr

Managing complaint handling assigned product complaint assignments. * Meeting daily team and individual complaint handling output goals. * Performing document complaint investigation to either close ...

Pioneer Data

Complaint Analyst II

West Chester, PA · On-site

... complaint handling and MDR submissions. These activities include intake, investigation ... management's discretion, at any time. Collaboration and teaming skills Critical thinking skills ...

Healthcare

Complaint Analyst I

Eagan, MN · On-site

$64K - $89K/yr

Managing complaint handling assigned product complaint assignments. * Meeting daily team and individual complaint handling output goals. * Performing document complaint investigation to either close ...

Santen

Complaint Coordinator

Miami, FL · On-site

This role focuses on managing and processing product complaints related to the PRESERFLO MicroShunt ... What you will do Complaint Handling & Investigation * Receive and process product returns * Perform ...

Fresenius

Product Complaint Coordinator

Warrendale, PA · On-site

$19 - $23/hr

Responsibilities 1. Perform complaint investigation and complaint closure per established ... Management Systems, as per your roles and responsibilities. REQUIREMENTS * High School Diploma ...

Santen

Complaint Coordinator

Miami, FL · On-site

$47K/yr

This role focuses on managing and processing product complaints related to the PRESERFLO MicroShunt ... What you will do Complaint Handling & Investigation * Receive and process product returns * Perform ...

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$61.4K

$102.5K

How much do complaint manager jobs pay per year?

As of Jul 8, 2026, the average yearly pay for complaint manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What does a Complaint Manager do?

A Complaint Manager is responsible for overseeing the process of receiving, investigating, and resolving complaints from customers or clients. They ensure that all complaints are handled in a timely, fair, and consistent manner, often working across teams to identify root causes and implement corrective actions. Additionally, Complaint Managers analyze complaint data to identify trends and suggest improvements to products, services, or processes. Their work helps organizations maintain customer satisfaction and comply with relevant regulations or standards.

What is the difference between Complaint Manager vs Customer Service Supervisor?

AspectComplaint ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications in customer service or complaint handling are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice setting, managing complaint resolution teams, analyzing complaint dataOffice or retail environment, overseeing customer service staff, direct interaction with customers
Employer & Industry UsageUsed across industries like retail, healthcare, finance; employed by companies to handle escalated complaintsCommon in retail, hospitality, and service industries; focuses on daily customer interactions

The Complaint Manager focuses on overseeing complaint resolution processes, analyzing complaint data, and implementing improvements. In contrast, the Customer Service Supervisor manages frontline customer interactions, ensuring customer satisfaction. Both roles require strong communication skills but differ in scope and responsibilities.

How does a Complaint Manager typically collaborate with other departments to resolve customer issues effectively?

A Complaint Manager works closely with departments such as Customer Service, Quality Assurance, Legal, and Operations to investigate and resolve complaints efficiently. They often facilitate meetings to gather information, ensure compliance with company policies, and develop action plans for resolution. This cross-functional collaboration helps address root causes, prevent future issues, and improve overall customer satisfaction. Strong communication and relationship-building skills are essential for coordinating these efforts and ensuring a timely response.

What are the key skills and qualifications needed to thrive as a Complaint Manager, and why are they important?

To thrive as a Complaint Manager, you need strong analytical abilities, knowledge of regulatory standards, and experience in customer service or quality assurance, often supported by a relevant degree. Familiarity with complaint management systems, CRM software, and regulatory compliance tools is typically required. Exceptional problem-solving skills, empathy, and clear communication help build trust and effectively resolve issues. These skills ensure efficient resolution of complaints, regulatory compliance, and maintenance of customer satisfaction.
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Complaint Manager jobs near you
Customer and Data Support - Complaint Management (Remote)

Customer and Data Support - Complaint Management (Remote)

MILLENNIUMSOFT

Birmingham, AL • On-site

$16 - $20.50/hr

Other

Posted 17 days ago

Job description

Position : Customer and Data Support - Complaint Management

Location : Birmingham, AL

Duration : 12 Months contract

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Job Category: Healthcare

Level Of Experience: Mid-Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Shift Timings: 8 AM -5 PM

Must haves:

· Good communication skills

· Good written & verbal skills

· Bachelor’s degree required

· Customer tech & support experience

· Organizational skills

Job Description:

· Customer and Data Support - Complaint Management is responsible for managing the customer experience related to complaints or questions on our products and services and for prioritizing business opportunities and product/ service solutions.

· Typically is a college / university graduate or has equivalent experience.

· Has basic knowledge of theories, practices and procedures in a job family or skill related to software and support

· Applies knowledge and skills to complete own work. Depends on others for instruction, guidance and direction.

· Develops competence in own area by performing routine work.

· This position will support the Integrated Solutions Data and Customer Support Team by supporting our complaint management across the platform.

· This position will be customer facing and self-motivated to develop processes and procedures for user access and management across the Integrated Solutions platform, including supporting sites with single sign on, deployed and hosted solutions.

· Additionally this position will support other complaint management tasks across the platform. Ideal candidate will have some support experience with other Software as Service solutions.

· The ideal candidate will also have excellent written and verbal communication skills. This position will be remote.

Job requirements:

· Bachelor's degree preferred

· Proficient in Microsoft Office Products

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