10 of the Most Popular Types of Complaint Manager Jobs in 2026

See what kind of roles similar to Complaint Manager jobs are hiring now

Top Types Of Complaint Manager Jobs

• Complaint Specialist

  Salary range: $44,500 - $64,500

  As a complaint specialist, your primary duties are to research and resolve customer complaints received by phone, mail, email, fax, and social media. You often communicate with customers directly to resolve issues and follow up when necessary. Additional responsibilities include forwarding complaints you are unable to address to the correct departments and ensuring the staff is handling them in a timely manner. You gather data, investigate and analyze it, and evaluate other information alongside it to identify possible problem areas. You then review your analysis to write up reports with your recommendations, including preventive or corrective actions, for management. You are also asked to find ways to improve your process if possible and maintain knowledge of all products, compliance rules, and operations.

• Complaint Handling Specialist

  Salary range: $44,500 - $64,500

  Complaint Handling Specialist is a more unusual job search query but still may give you interesting job results. Most salaries for Complaint Handling Specialist jobs pay between $44,500 (25th percentile) and $64,500 (75th percentile) annually. Currently, there are not many open positions nationwide for Complaint Handling Specialist job searches hiring now on ZipRecruiter. You can take a look at what is available and find similar job searches in this list.

• Escalated Complaints Specialist

  Salary range: $53,500 - $71,000

  Escalated Complaints Specialist is a more unusual job search query but still may give you interesting job results. Most salaries for Escalated Complaints Specialist jobs pay between $53,500 (25th percentile) and $71,000 (75th percentile) annually. Currently, there are not many open positions nationwide for Escalated Complaints Specialist job searches hiring now on ZipRecruiter. You can take a look at what is available and find similar job searches in this list.

• Complaints Handling

  Salary range: $94,000 - $130,000

  Complaints Handling is a typical job search query Most salaries for Complaints Handling jobs pay between $94,000 (25th percentile) and $130,000 (75th percentile) annually. Currently, there are not many open positions nationwide for Complaints Handling job searches hiring now on ZipRecruiter. You can take a look at what is available and find similar job searches in this list.

• Customer Service

  Salary range: $32,000 - $43,500

  Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

• Escalations Manager

  Salary range: $76,000 - $129,000

  Escalations Manager is a typical job search query Most salaries for Escalations Manager jobs pay between $76,000 (25th percentile) and $129,000 (75th percentile) annually. Currently, there are not many open positions nationwide for Escalations Manager job searches hiring now on ZipRecruiter. You can take a look at what is available and find similar job searches in this list.

• Grievance Appeals

  Salary range: $44,000 - $54,500

  Grievance Appeals is a more unusual job search query but still may give you interesting job results. Most salaries for Grievance Appeals jobs pay between $44,000 (25th percentile) and $54,500 (75th percentile) annually. Currently, there are not many open positions nationwide for Grievance Appeals job searches hiring now on ZipRecruiter. You can take a look at what is available and find similar job searches in this list.

• Customer Success

  Salary range: $59,500 - $99,000

  Customer Success is a popular job search query. Most salaries for Customer Success jobs pay between $59,500 (25th percentile) and $99,000 (75th percentile) annually. You’ll find many open positions nationwide for Customer Success job searches hiring now on ZipRecruiter.

• Customer Service Manager

  Salary range: $41,000 - $70,000

  As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

• Complaints

  Salary range: $46,500 - $71,000

  Complaints is a typical job search query Most salaries for Complaints jobs pay between $46,500 (25th percentile) and $71,000 (75th percentile) annually. Currently, there are not many open positions nationwide for Complaints job searches hiring now on ZipRecruiter. You can take a look at what is available and find similar job searches in this list.