Alameda, CA · On-site
$58.25 - $78/hr
We are looking for an experienced BA/Scrum Master to lead Agile delivery and business analysis for our complaints handling platform . The role combines Scrum Master responsibilities with business ...
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Alameda, CA · On-site
$58.25 - $78/hr
We are looking for an experienced BA/Scrum Master to lead Agile delivery and business analysis for our complaints handling platform . The role combines Scrum Master responsibilities with business ...
Alameda, CA · On-site
Define system architecture for complaints handling workflows, ensuring scalability and fault tolerance. * Design microservices and APIs for complaint intake, tracking, and resolution. * Development:
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Alameda, CA · On-site
Define system architecture for complaints handling workflows, ensuring scalability and fault tolerance. * Design microservices and APIs for complaint intake, tracking, and resolution. * Development:
Guaynabo, PR · On-site
Prior experience handling and solving customer complaints, although not required. * Knowledge of Xactimate estimating software is an asset, although not required. Required Education and Experience:
Guaynabo, PR · On-site
Prior experience handling and solving customer complaints, although not required. * Knowledge of Xactimate estimating software is an asset, although not required. Required Education and Experience:
Houston, TX · On-site
$16.25 - $21/hr
Key duties include resolving guest complaints, handling financial transactions, training agents, and coordinating with housekeeping. They act as a role model, implementing policies and maintaining a ...
Houston, TX · On-site
$16.25 - $21/hr
Key duties include resolving guest complaints, handling financial transactions, training agents, and coordinating with housekeeping. They act as a role model, implementing policies and maintaining a ...
Houston, TX · On-site
$16.25 - $21/hr
Key duties include resolving guest complaints, handling financial transactions, training agents, and coordinating with housekeeping. They act as a role model, implementing policies and maintaining a ...
Houston, TX · On-site
$16.25 - $21/hr
Key duties include resolving guest complaints, handling financial transactions, training agents, and coordinating with housekeeping. They act as a role model, implementing policies and maintaining a ...
Alpharetta, GA · On-site
$140 - $190/hr
Serve as a business process owner or support and senior technical lead for key QMS elements (e.g., QSSP, Management Review, CAPA, customer complaints handling,health authorities reportability ...
Alpharetta, GA · On-site
$140 - $190/hr
Serve as a business process owner or support and senior technical lead for key QMS elements (e.g., QSSP, Management Review, CAPA, customer complaints handling,health authorities reportability ...
Serve as a business process owner or support and senior technical lead for key QMS elements (e.g., QSSP, Management Review, CAPA, customer complaints handling,health authorities reportability ...
Serve as a business process owner or support and senior technical lead for key QMS elements (e.g., QSSP, Management Review, CAPA, customer complaints handling,health authorities reportability ...
Houston, TX · On-site
$18/hr
Key duties include resolving guest complaints, handling financial transactions, training agents, and coordinating with housekeeping. They act as a role model, implementing policies and maintaining a ...
Houston, TX · On-site
$18/hr
Key duties include resolving guest complaints, handling financial transactions, training agents, and coordinating with housekeeping. They act as a role model, implementing policies and maintaining a ...
$18 - $23/hr
Coordinates complaints handling and other post market activities with Prismatik personnel. * Maintains constant communication with Corporate to ensure an efficient workflow without interruptions and ...
$18 - $23/hr
Coordinates complaints handling and other post market activities with Prismatik personnel. * Maintains constant communication with Corporate to ensure an efficient workflow without interruptions and ...
Key duties include resolving guest complaints, handling financial transactions, training agents, and coordinating with housekeeping. They act as a role model, implementing policies and maintaining a ...
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Key duties include resolving guest complaints, handling financial transactions, training agents, and coordinating with housekeeping. They act as a role model, implementing policies and maintaining a ...
The Regulatory Complaints Writer is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies. The job entails reviewing all escalated written inquiries ...
The Regulatory Complaints Writer is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies. The job entails reviewing all escalated written inquiries ...
Coppell, TX · On-site
The Regulatory Complaints Writer is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies. The job entails reviewing all escalated written inquiries ...
Coppell, TX · On-site
The Regulatory Complaints Writer is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies. The job entails reviewing all escalated written inquiries ...
Allentown, PA · On-site
Role Responsibility: · Ensures the processing of complaints in a timely manner by coordinating and ... handling procedures, work instructions, and forms. · Escalates issues to management and supports ...
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Allentown, PA · On-site
Role Responsibility: · Ensures the processing of complaints in a timely manner by coordinating and ... handling procedures, work instructions, and forms. · Escalates issues to management and supports ...
Role Responsibility: · Ensures the processing of complaints in a timely manner by coordinating and ... handling procedures, work instructions, and forms. · Escalates issues to management and supports ...
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Role Responsibility: · Ensures the processing of complaints in a timely manner by coordinating and ... handling procedures, work instructions, and forms. · Escalates issues to management and supports ...
Coppell, TX · On-site
The Regulatory Complaints Writer is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies. The job entails reviewing all escalated written inquiries ...
Coppell, TX · On-site
The Regulatory Complaints Writer is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies. The job entails reviewing all escalated written inquiries ...
Warren, NJ · On-site +1
Role Responsibility: • Ensures the processing of complaints in a timely manner by coordinating ... handling procedures, work instructions, and forms. • Escalates issues to management and supports ...
Warren, NJ · On-site +1
Role Responsibility: • Ensures the processing of complaints in a timely manner by coordinating ... handling procedures, work instructions, and forms. • Escalates issues to management and supports ...
$15.25 - $17/hr
Receiving and resolving guest complaints * Handling patronage statistics * Handling money and making correct change for rentals * Maintain equipment * Handle minor maintenance issues as they arise at ...
$15.25 - $17/hr
Receiving and resolving guest complaints * Handling patronage statistics * Handling money and making correct change for rentals * Maintain equipment * Handle minor maintenance issues as they arise at ...
Cleveland, OH · On-site
$75K - $85K/yr
... complaints; handling subpoenas and public records requests, participating in special projects and other duties as assigned. Minimum Qualifications Must be an attorney licensed to practice law in the ...
Cleveland, OH · On-site
$75K - $85K/yr
... complaints; handling subpoenas and public records requests, participating in special projects and other duties as assigned. Minimum Qualifications Must be an attorney licensed to practice law in the ...
Raleigh, NC · On-site
$104K - $137K/yr
The Manager, Product Complaints is responsible for the oversight, governance, and continuous ... Manage complaint sample handling (shipping, tracking) to external sites for investigation. * Review ...
Raleigh, NC · On-site
$104K - $137K/yr
The Manager, Product Complaints is responsible for the oversight, governance, and continuous ... Manage complaint sample handling (shipping, tracking) to external sites for investigation. * Review ...
Ensures the processing of complaints in a timely manner by coordinating and prioritizing complaint ... Contributes to the development and improvement of complaint handling procedures, work instructions ...
Ensures the processing of complaints in a timely manner by coordinating and prioritizing complaint ... Contributes to the development and improvement of complaint handling procedures, work instructions ...
$26.5K - $39.6K
3% of jobs
$39.6K - $52.7K
5% of jobs
$52.7K - $65.8K
5% of jobs
$65.8K - $78.9K
4% of jobs
$78.9K - $92K
4% of jobs
$93.6K is the 25th percentile. Wages below this are outliers.
$92K - $105K
21% of jobs
The median wage is $109.7K / yr.
$105K - $118.1K
18% of jobs
$127.8K is the 75th percentile. Wages above this are outliers.
$118.1K - $131.2K
18% of jobs
$131.2K - $144.3K
10% of jobs
$144.3K - $157.4K
6% of jobs
$157.4K - $170.5K
4% of jobs
$26.5K
$109.1K
$170.5K
To thrive in Complaints Handling, you need strong problem-solving skills, attention to detail, and often a background in customer service or conflict resolution. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific certifications are commonly required. Excellent communication, empathy, and resilience help professionals excel when managing sensitive or escalated issues. These abilities ensure efficient resolution of complaints and foster positive customer experiences, building trust and loyalty for the organization.
In a Complaints Handling position, your daily tasks often include reviewing and prioritizing incoming customer complaints, investigating issues using relevant data or systems, and coordinating with internal teams to resolve problems efficiently. You will frequently communicate resolutions to customers via phone, email, or chat, and ensure all records are accurately maintained within company databases. The role also involves following up on unresolved cases, updating policies or procedures as necessary, and identifying patterns to help improve overall service quality. Collaboration with colleagues in quality assurance, operations, and management is common to provide comprehensive solutions and enhance the customer experience.
A Complaints Handling job involves managing and resolving customer complaints efficiently and professionally. Responsibilities include listening to customer concerns, investigating issues, and providing appropriate solutions to ensure satisfaction. Strong communication, problem-solving, and empathy skills are essential in this role. The goal is to maintain customer trust and improve company services by addressing concerns effectively.
Title : BA Scrum Master
Location : Alameda, CA 94502
Required
What we need : Need BA Cum Scrum Master with Medical Device experience.
Only Local to Alameda CA within 30 Miles.
We are looking for an experienced BA/Scrum Master to lead Agile delivery and business analysis for our complaints handling platform. The role combines Scrum Master responsibilities with business analysis expertise, ensuring smooth sprint execution, backlog refinement, and compliance with regulatory standards.
Key Responsibilities:
Scrum Master Responsibilities
Business Analyst Responsibilities
Required Skills & Tools
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Irving, TX, US
2019
