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Complaint Manager Jobs (NOW HIRING)

Newrez LLC

Verbal Complaint Specialist I

Coppell, TX · On-site

Primary Function The Verbal Complaint Specialist I is responsible for supporting the Performing ... Management reserves the right to modify, add or remove duties and request other duties, as ...

Newrez

Verbal Complaint Specialist I

Coppell, TX

Primary Function The Verbal Complaint Specialist I is responsible for supporting the Performing ... Management reserves the right to modify, add or remove duties and request other duties, as ...

MSD

Product Complaint Specialist I

Rockville, MD · On-site

$59K - $87K/yr

Generate, analyze, and report quality metrics to assess Quality Management System (QMS) performance ... to complaint case management processes. * Assist during internal and external audits of the ...

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How much do complaint manager jobs pay per year?

As of Jul 8, 2026, the average yearly pay for complaint manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What does a Complaint Manager do?

A Complaint Manager is responsible for overseeing the process of receiving, investigating, and resolving complaints from customers or clients. They ensure that all complaints are handled in a timely, fair, and consistent manner, often working across teams to identify root causes and implement corrective actions. Additionally, Complaint Managers analyze complaint data to identify trends and suggest improvements to products, services, or processes. Their work helps organizations maintain customer satisfaction and comply with relevant regulations or standards.

What is the difference between Complaint Manager vs Customer Service Supervisor?

AspectComplaint ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications in customer service or complaint handling are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice setting, managing complaint resolution teams, analyzing complaint dataOffice or retail environment, overseeing customer service staff, direct interaction with customers
Employer & Industry UsageUsed across industries like retail, healthcare, finance; employed by companies to handle escalated complaintsCommon in retail, hospitality, and service industries; focuses on daily customer interactions

The Complaint Manager focuses on overseeing complaint resolution processes, analyzing complaint data, and implementing improvements. In contrast, the Customer Service Supervisor manages frontline customer interactions, ensuring customer satisfaction. Both roles require strong communication skills but differ in scope and responsibilities.

How does a Complaint Manager typically collaborate with other departments to resolve customer issues effectively?

A Complaint Manager works closely with departments such as Customer Service, Quality Assurance, Legal, and Operations to investigate and resolve complaints efficiently. They often facilitate meetings to gather information, ensure compliance with company policies, and develop action plans for resolution. This cross-functional collaboration helps address root causes, prevent future issues, and improve overall customer satisfaction. Strong communication and relationship-building skills are essential for coordinating these efforts and ensuring a timely response.

What are the key skills and qualifications needed to thrive as a Complaint Manager, and why are they important?

To thrive as a Complaint Manager, you need strong analytical abilities, knowledge of regulatory standards, and experience in customer service or quality assurance, often supported by a relevant degree. Familiarity with complaint management systems, CRM software, and regulatory compliance tools is typically required. Exceptional problem-solving skills, empathy, and clear communication help build trust and effectively resolve issues. These skills ensure efficient resolution of complaints, regulatory compliance, and maintenance of customer satisfaction.
More about Complaint Manager jobs
What cities are hiring for Complaint Manager jobs? Cities with the most Complaint Manager job openings:
What are the most commonly searched types of Complaint jobs? The most popular types of Complaint jobs are:
What states have the most Complaint Manager jobs? States with the most job openings for Complaint Manager jobs include:
Complaint Manager jobs near you

Product Complaint Coordinator

Freseniusglobal

Warrendale, PA • On-site

$19 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

Job SummarySalary Range: $19.00 to $23.00 Per Hour dependent upon education and experience.
This position performs primary notification and is a consolidation point for receiving and processing basic complaint investigation activities. The position ensures timely and accurate investigation of customer complaints to help ensure Fresenius Kabi complies with all its regulatory obligations and meets the customers' needs.Responsibilities

1. Perform complaint investigation and complaint closure per established procedures and forms.

2. Capture all complaint information and ensure all necessary documentation (i.e. sample information, root cause information, etc.) is captured prior to closure.

3. Follow up to collect required information as indicated per SOP/regulations.

4. Coordination and execution of the sample retrieval, sample return tracking, and sample return follow ups.

5. Provide timely response to PMQA (written or verbally) including receipt of complaint, status updates, and final investigation report.

6. Respond to non-complex, non-product related inbound support issues, and utilize prepared Q&A documents to answer general customer inquiries and resolve simple complaints.

7. Escalate customer and product specific complaints to the Quality Engineering team for awareness and support, as needed.

8. Process requests for data, customer complaint details, etc.

9. Escalate customer feedback regarding quality related processes.

10. Perform additional duties as assigned.

All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

REQUIREMENTS

  • High School Diploma / GED
  • Excellent written/verbal communication and organizational skills.
  • Flexibility to work on new products/assignments.
  • Strong computer skills (e.g. Word, Excel).
  • Strong interpersonal skills and the ability to work with cross-functional teams.
  • Self-motivated and quick learner.
  • Exceptional customer service focus.
Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability,401K with company contribution, andwellness program.

Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is atwill, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.

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