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Part Time Complaint Specialist Jobs (NOW HIRING)

ES Ring Management

Resident Services Specialist

Santa Ana, CA · On-site

$17.75 - $20.75/hr

The Part-Time Resident Services Specialist will promote the company's Mission Statement and ... Present a professional, efficient attitude in remedying any resident complaint to ensure onsite ...

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Part Time Complaint Specialist information

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How much do part time complaint specialist jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for part time complaint specialist in the United States is $27.37, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.01 per hour, depending on experience, location, and employer.

What does a part time complaint specialist do?

A Part Time Complaint Specialist is responsible for handling and resolving customer complaints for a company, but works fewer hours than a full-time employee. Their duties typically include receiving and documenting complaints, investigating issues, communicating with customers to provide solutions, and ensuring customer satisfaction. They may also escalate complex issues to higher management and help improve service processes based on feedback. This role requires excellent communication, problem-solving skills, and attention to detail. Working part-time offers flexibility while still allowing the specialist to contribute to customer service operations.

What are the key skills and qualifications needed to thrive as a part time complaint specialist?

To thrive as a Part Time Complaint Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office applications is typically required. Excellent communication, patience, and conflict resolution skills help you effectively address and resolve customer concerns. These skills are vital to ensuring customer satisfaction, maintaining company reputation, and efficiently handling complaints in a timely manner.

What are the typical challenges faced by a part time complaint specialist, and how can I prepare for them?

As a Part Time Complaint Specialist, you may face challenges such as managing a high volume of cases within limited working hours and dealing with emotionally charged interactions from customers. Effective time management and strong communication skills are essential to ensure each complaint is handled promptly and professionally. Familiarity with internal systems and escalation procedures will also help you resolve issues efficiently. Proactively seeking feedback and collaborating with colleagues can further improve your performance and job satisfaction.

What are the most commonly searched types of Complaint Specialist jobs?

The most popular types of Complaint Specialist jobs are:

Part Time Complaint Specialist jobs near you

P/T Quality Systems Complaints Specialist

OrthAlign

Irvine, CA • On-site

$30/hr

Part-time

Posted 13 days ago

Job description

OrthAlign, Inc., a Smart Technology, growing medical device company, has an immediate opening for a Quality Systems Complaints Specialist. The Quality Systems Complaints Specialist determines the legitimacy of complaint feedback and processes complaint files. This role works with cross-functional teams to communicate with customers and coordinate complaint product return. This role also reviews complaint device history records, supports complaint investigation, and contributes to the ongoing improvement of the quality system.
NOTE: Only local candidates will be considered for the position. Out of state candidates are not eligible.
You will:
  • Perform initial assessment of customer feedback to determine if the information represents a complaint.
  • Support the investigation of returned complaint product and complaints where product was not returned.
  • Perform reviews of the complaint device history records.
  • Collaborate with Customer Service, Engineering and Operations teams to process complaints in a compliant and timely manner.
  • Communicate with customers as applicable, including issuance of closeout letters.
  • Develop and maintain product knowledge of existing and new products. Identify, propose, and drive opportunities for improvement, including review and revision of procedures and associated documents.

You need:
  • At least 1 year of experience in medical device quality or operations environment
  • Strong proficiency using MS Office Suite (e.g., Word, Excel, Outlook)
  • Familiarity with medical device regulations ISO 13485, 21CFR820 and complaints
  • Strong verbal and written communication skills are essential
  • Experience with problem solving and root cause analysis
  • Strong interpersonal skills including negotiating and relationship management
  • Keen attention to detail and strong organizational skills
  • Experience using an electronic quality management system (e.g. - QCBD, EtQ, etc.) and an electronic document management system/PLM (e.g. - Oracle's Agile, Documentum, etc.)

NOTE: We are unable to provide any type of sponsorship at this time.

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