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Complaint Analyst Jobs in Austin, TX (NOW HIRING)

Heartflow

Senior Complaint Specialist

Austin, TX · Hybrid

$75K - $100K/yr

Data Analysis & Statistical Trending: Collect, evaluate, and analyze complaints data to identify trends, potential risks, and opportunities for product improvement. * Quality System Support: Provide ...

Heartflow

Senior Complaint Specialist

Austin, TX · On-site

$75K - $100K/yr

The Opportunity As our Senior Complaint Specialist , you will play a critical role in ensuring the ... Collect, evaluate, and analyze complaints data to identify trends, potential risks, and ...

HeartFlow

Senior Complaint Specialist

Austin, TX · Hybrid

$75K - $100K/yr

The Opportunity As our Senior Complaint Specialist , you will play a critical role in ensuring the ... Collect, evaluate, and analyze complaints data to identify trends, potential risks, and ...

Ra

Health Care Analyst (Medicare)

Austin, TX · Remote

You will design and implement solutions that are Medicare complaint. You will be understanding the strategic direction set by senior management as it relates to team goals. WE ARE LOOKING FOR SOMEONE.

Travis County

Investigator

Austin, TX · On-site

$84.85K/yr

Investigations may also involve no complaint or walk-in cases and will range from crimes against ... Analyze and evaluate financial statements, records and general business practices. Communicate ...

Travis County, TX

Investigator

Austin, TX · On-site +1

$84.85K/yr

Investigations may also involve no complaint or walk-in cases and will range from crimes against ... Ability to: • Analyze and evaluate financial statements, records and general business practices ...

Westlake Dermatology P A

Medical Assistant

Austin, TX · On-site

$18 - $20/hr

... complaint, and consents; assisting with cosmetic procedures (including Botox, fillers, etc ... Good problem-solving and analytical skills * Ability to work as a team member in a fast-paced ...

Westlake Dermatology P A

Medical Assistant

Austin, TX · On-site

$18 - $20/hr

... complaint, and consents; assisting with cosmetic procedures (including Botox, fillers, etc ... Good problem-solving and analytical skills * Ability to work as a team member in a fast-paced ...

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Complaint Analyst information

See Austin, TX salary details

$38.7K

$68.1K

$96.6K

How much do complaint analyst jobs pay per year?

As of May 28, 2026, the average yearly pay for complaint analyst in Austin, TX is $68,053.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $68,400.00 per year, depending on experience, location, and employer.

What Does a Complaint Analyst Do?

The responsibilities of a complaint analyst include taking complaints and inquiries from the general public, which can be for the misconduct of attorneys, faulty medical devices, defective products, illegal or unfair actions by insurance companies, and more. In entry-level positions, you are responsible for the intake of complaints through the phone, walk-in visits, and online. Working for attorneys, you determine whether complaints should be filed, if the matter is not misconduct, and if the client should be directed to another department. In the medical device and product industry, you work closely with doctors and other industry personnel, make detailed documentation of all complaints, conduct investigations, and report issues or events regarding returned and defective products. In the insurance industry, you work to investigate complaints of unfair or unlawful conduct by insurance companies, adjusters, and producers; make referrals for administrative enforcement; or informally resolve each issue. Other duties include maintaining computer records and preparing reports as needed.

What are the key skills and qualifications needed to thrive as a Complaint Analyst, and why are they important?

To thrive as a Complaint Analyst, you need strong analytical skills, attention to detail, and a background in business, law, or a related field. Familiarity with case management systems, CRM software, and regulatory compliance tools is typically required. Excellent written communication, problem-solving abilities, and customer service orientation help you resolve issues effectively and maintain positive stakeholder relationships. These skills are vital for accurately investigating complaints, ensuring compliance, and protecting organizational reputation.

How do Complaint Analysts typically balance investigative work with customer communication responsibilities?

Complaint Analysts often juggle in-depth investigations with timely communication to customers and internal teams. A typical week involves reviewing complaint details, gathering relevant documentation, collaborating with subject matter experts, and providing updates or resolutions to customers. Balancing these tasks requires strong organizational skills and the ability to prioritize urgent cases while ensuring all parties are kept informed. Clear communication and empathy are key, as analysts must explain findings in an understandable way while maintaining professionalism and regulatory compliance.

What are Complaint Analysts?

Complaint Analysts are professionals who review, investigate, and resolve customer complaints within an organization. They analyze complaint data to identify trends, ensure compliance with regulatory requirements, and recommend improvements to products, services, or processes. Complaint Analysts often communicate with customers, internal teams, and regulatory bodies to ensure issues are handled efficiently and appropriately.

What is the difference between Complaint Analyst vs Customer Service Representative?

AspectComplaint AnalystCustomer Service Representative
Required credentialsTypically a bachelor’s degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work environmentOffice setting, analyzing complaints, and dataCall centers, retail, or service environments interacting directly with customers
Employer and industry usageFinancial services, insurance, healthcare, and manufacturingRetail, telecommunications, hospitality, and service industries
Common search and comparison intentUnderstanding roles involving complaint resolution and data analysisCustomer interaction and support roles

Complaint Analysts focus on reviewing and resolving complaints through data analysis, often working behind the scenes. Customer Service Representatives handle direct customer interactions, providing support and resolving issues in real-time. While both roles involve customer concerns, Complaint Analysts emphasize data and process, whereas Customer Service Reps focus on direct communication.

More about Complaint Analyst jobs
What are popular job titles related to Complaint Analyst jobs in Austin, TX? For Complaint Analyst jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Complaint Analyst jobs in Austin, TX look for? The top searched job categories for Complaint Analyst jobs in Austin, TX are:
What cities near Austin, TX are hiring for Complaint Analyst jobs? Cities near Austin, TX with the most Complaint Analyst job openings:
Complaint Analyst jobs near you
Infographic showing various Complaint Analyst job openings in Austin, TX as of May 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 75% Physical, 6% Hybrid, and 19% Remote job distribution, with an average salary of $68,053 per year, or $32.7 per hour.
Senior Complaint Specialist

Senior Complaint Specialist

Heartflow

Austin, TX • Hybrid

$75K - $100K/yr

Other

Posted 9 days ago

Job description

The Opportunity

As our Senior Complaint Specialist, you will play a critical role in ensuring the safety and regulatory integrity of our products after they reach clinicians and patients. You will be responsible for the end-to-end management of product complaints, ensuring that every report is handled with the highest level of technical accuracy and regulatory compliance. This role is a key pillar of our post-market surveillance strategy, bridging the gap between customer feedback and continuous quality improvement.

Job Description: 

The Senior Complaint Specialist requires experience in the medical device industry with a clear understanding of medical device complaint handling processes, trending, and regulatory reporting procedures. This role will be responsible for identifying, reviewing, and processing complaints for evaluation as required by applicable regulations, standards, and company procedures. This role serves as a primary subject matter expert for complaint escalations and ensures that all reporting requirements to domestic and international regulatory authorities are completed accurately and on time.

Job Responsibilities:

  • Complaint Handling: Assess reports received through multiple customer feedback channels to identify alleged deficiencies, ensure accurate documentation, and manage timely complaint review and closure.
  • Regulatory Reporting: Ensure timely and accurate Medical Device Reporting (MDR) and adverse event reporting to external regulatory authorities as required to ensure compliance with global regulatory requirements, including but not limited to FDA (21 CFR 820, 803, 806) and EU MDR.
  • Data Analysis & Statistical Trending: Collect, evaluate, and analyze complaints data to identify trends, potential risks, and opportunities for product improvement.
  • Quality System Support: Provide support on the maintenance of department documents and procedures; participate in Quality Management System (QMS) activities and Risk Management activities, including Health Hazard Evaluations (HHE), CAPA, and Nonconformance Reports (NCR).
  • Field Actions & Recalls: Provide support on product field action activities, including identification, risk assessment, stakeholder communication, and coordination of corrective actions.
  • Cross-Functional Liaison: Assist Customer Support and serve as a technical liaison for complaint escalations, providing support on complaint closure approvals; Provide guidance and mentorship to team members on process execution and regulatory requirements.
  • Process Optimization: Identify efficiencies in our surveillance workflows to scale our operations

Skills Needed:

  • Regulatory Knowledge and deep understanding of 21 CFR 820, 21 CFR 803, 21 CFR 806,  EU MDR, Health Canada MPR, ISO13485, and ISO 14971
  • Proficient with Salesforce, Tableau, Electronic Document Management Systems (EDMS), Google Workspace, and MS Office
  • Strong critical thinking skills and great attention to detail
  • Ability to work as a self-starter in a fast-paced, adaptive environment and mentor team members
  • Excellent communication, documentation, and time management skill
  • Ability to stay current with global regulatory requirements and industry best practices

Educational Requirements & Work Experience: 

  • Education: Bachelor's degree in Science, Engineering,  or a related field.
  • Experience: 5+ years of relevant experience in the medical device industry, software medical device products (class II/III) preferred.

This position has an estimated base salary of $75,000 to $100,000 and bonus. #LI-IB1; #LI-Hybrid

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