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Complaint Analyst Jobs in Indiana (NOW HIRING)

OrganOx

Senior Data Quality Analyst

Indianapolis, IN · On-site +1

The position is responsible for overseeing our complaint and servicing data systems and reporting ... The Senior Data Analyst is tasked with establishing analytical and reporting functions, as well as ...

OrthoPediatrics

Post Market Quality Engineer

Warsaw, IN · On-site

$69K - $89K/yr

This position will ensure timely, accurate, and complete failure investigations, root cause analyses, risk analyses, and other complaint-related tasks are performed and documented for product field ...

Ra

Health Care Analyst (Medicare)

Indianapolis, IN · Remote

You will design and implement solutions that are Medicare complaint. You will be understanding the strategic direction set by senior management as it relates to team goals. WE ARE LOOKING FOR SOMEONE.

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All JobsComplaint Analyst JobsComplaint Analyst Jobs in Indiana

Complaint Analyst information

See Indiana salary details

$37.1K

$65.3K

$92.8K

How much do complaint analyst jobs pay per year?

As of Jul 26, 2026, the average yearly pay for complaint analyst in Indiana is $65,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $65,700.00 per year, depending on experience, location, and employer.

What does a complaint analyst do?

A complaint analyst reviews and investigates customer complaints to identify issues and ensure resolution. They analyze complaint data, document findings, and may use tools like customer management software to improve service quality and compliance.

What are Complaint Analysts?

Complaint Analysts are professionals who review, investigate, and resolve customer complaints within an organization. They analyze complaint data to identify trends, ensure compliance with regulatory requirements, and recommend improvements to products, services, or processes. Complaint Analysts often communicate with customers, internal teams, and regulatory bodies to ensure issues are handled efficiently and appropriately.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level positions. Specialized roles like Technical Support Manager or Customer Service Director may also command higher compensation, especially with relevant experience and certifications in leadership or industry-specific tools.

What are the key skills and qualifications needed to thrive as a Complaint Analyst, and why are they important?

To thrive as a Complaint Analyst, you need strong analytical skills, attention to detail, and a background in business, law, or a related field. Familiarity with case management systems, CRM software, and regulatory compliance tools is typically required. Excellent written communication, problem-solving abilities, and customer service orientation help you resolve issues effectively and maintain positive stakeholder relationships. These skills are vital for accurately investigating complaints, ensuring compliance, and protecting organizational reputation.

What is the difference between Complaint Analyst vs Customer Service Representative?

AspectComplaint AnalystCustomer Service Representative
Required credentialsTypically a bachelor’s degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work environmentOffice setting, analyzing complaints, and dataCall centers, retail, or service environments interacting directly with customers
Employer and industry usageFinancial services, insurance, healthcare, and manufacturingRetail, telecommunications, hospitality, and service industries
Common search and comparison intentUnderstanding roles involving complaint resolution and data analysisCustomer interaction and support roles

Complaint Analysts focus on reviewing and resolving complaints through data analysis, often working behind the scenes. Customer Service Representatives handle direct customer interactions, providing support and resolving issues in real-time. While both roles involve customer concerns, Complaint Analysts emphasize data and process, whereas Customer Service Reps focus on direct communication.

Is SOC analyst a high paying job?

SOC analysts typically earn competitive salaries that vary by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with specialized skills in cybersecurity and threat detection.

What kind of jobs in media bring in $150,000 a year?

High-paying media jobs that can reach $150,000 annually include senior roles such as media directors, producers, and executive positions like chief content officers. These roles typically require extensive experience, strong leadership skills, and often involve working in large organizations or managing multiple projects.

How do Complaint Analysts typically balance investigative work with customer communication responsibilities?

Complaint Analysts often juggle in-depth investigations with timely communication to customers and internal teams. A typical week involves reviewing complaint details, gathering relevant documentation, collaborating with subject matter experts, and providing updates or resolutions to customers. Balancing these tasks requires strong organizational skills and the ability to prioritize urgent cases while ensuring all parties are kept informed. Clear communication and empathy are key, as analysts must explain findings in an understandable way while maintaining professionalism and regulatory compliance.

What Does a Complaint Analyst Do?

The responsibilities of a complaint analyst include taking complaints and inquiries from the general public, which can be for the misconduct of attorneys, faulty medical devices, defective products, illegal or unfair actions by insurance companies, and more. In entry-level positions, you are responsible for the intake of complaints through the phone, walk-in visits, and online. Working for attorneys, you determine whether complaints should be filed, if the matter is not misconduct, and if the client should be directed to another department. In the medical device and product industry, you work closely with doctors and other industry personnel, make detailed documentation of all complaints, conduct investigations, and report issues or events regarding returned and defective products. In the insurance industry, you work to investigate complaints of unfair or unlawful conduct by insurance companies, adjusters, and producers; make referrals for administrative enforcement; or informally resolve each issue. Other duties include maintaining computer records and preparing reports as needed.

More about Complaint Analyst jobs
What are popular job titles related to Complaint Analyst jobs in Indiana? For Complaint Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Complaint Analyst jobs in Indiana look for? The top searched job categories for Complaint Analyst jobs in Indiana are:
What are popular job titles related to Complaint Analyst jobs in IN? For Complaint Analyst jobs in IN, the most frequently searched job titles are:
Complaint Analyst jobs near you
Infographic showing various Complaint Analyst job openings in Indiana as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $65,331 per year, or $31.4 per hour.
Insurance Compliance Analyst, Regulatory

Insurance Compliance Analyst, Regulatory

Tokio Marine HCC

Carmel, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Tokio Marine HCC rating

9.5

Company rating: 9.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

8th of 298 rated insurance

Job description

At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business-we believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance, we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and transformative solutions are valued at every level. Our mission, "To Be a Good Company," reflects our commitment to people and community, recognizing the importance of giving back and driving positive change.
We are proud to be named as a Top Workplace Winner for the past three years by IndyStar! Our renovated office, located in Carmel, IN, is only steps away from the Carmel City Center for shopping, dining, and entertainment.
This is a hybrid position (3 days in office), must be able to come into the Carmel, IN office
Key Responsibilities:
The Insurance Compliance Analyst, Regulatory is responsible for ensuring compliance with insurance and business practice regulatory requirements related to WorldTrips insurance products, including complaint response and management, contract support, product creation/filing, and advertising marketing review. Assists with monitoring regulations, auditing business processes, and provides general assistance to the WorldTrips Compliance department and business unit personnel as needed.
  • Monitor and track state insurance laws, regulations, DOI bulletins, and regulatory guidance to ensure awareness of changes impacting complaint handling, consumer protection, and contractual obligations
  • Assist with intake, tracking, investigation, and response to Department of Insurance (DOI) and Better Business Bureau (BBB) complaints in accordance with regulatory timelines and internal procedures
  • Coordinate with internal business units (Claims, Underwriting, Quality Assurance, and Customer Service) to gather facts, documentation, and responses related to regulatory and consumer complaints, and legal inquiries
  • Draft, review, and submit accurate and timely complaint responses to regulators and consumer agencies, ensuring consistency with policy terms, regulatory requirements, and company position
  • Maintain and update complaint tracking systems, logs, and supporting documentation to ensure audit readiness and regulatory transparency
  • Identify, document, and escalate complaint trends, root causes, and potential regulatory risks, recommending corrective actions or process improvements, in conjunction with the Claims and QA teams
  • Track and assist with remediation of complaint-related findings, regulatory issues, and corrective action plans
  • Support the development, maintenance, and execution of complaint handling policies, procedures, and controls
  • Assist with the review and administration of WorldTrips contracts, agreements, and third-party arrangements to ensure alignment with regulatory, internal, and TMHCC Corporate requirements
  • Partner with Legal and Compliance leadership to ensure contracts, litigation matters, consumer-facing materials comply with applicable insurance laws and consumer protection standards
  • Conduct OFAC scanning
  • Manage Compliance related projects
  • Assist with the review and approval of product forms, endorsements, customer-facing content and marketing content to ensure accuracy, consistency, and adherence with business process and regulatory requirements
  • Identify, document, and escalate compliance gaps, deficiencies, or risks recommending corrective actions
  • Support regulatory examinations, internal audits, and market conduct reviews by preparing complaint files, summaries, and response materials
  • Participate in compliance training and awareness initiatives related to compliance obligations
  • Prepare compliance reports, metrics, and dashboards for management review

Skills and Experience Needed:
  • Bachelors degree in a related field, or the equivalent education and /or experience
  • Experience working with Insurance Products, Travel and Medical insurance preferred
  • Familiarity with insurance regulatory bodies, state Departments of Insurance, and market conduct examination processes.
  • Possess and have ability to apply knowledge of principles, practices, and procedures
  • Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
  • Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
  • Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company's business to proactively respond to changing business environment
  • Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

What We Offer
  • Hybrid Schedule, 2 days work from home and 3 days in office (fully remote work not available)
  • Strong learning culture with ongoing development opportunities
  • Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
  • Basic life and disability insurance
  • 401(k) plan with 6% company match
  • 20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off
  • Paid parental leave
  • Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
  • Student loan matching program

If you are a motivated professional with the skills and experience to succeed in this role, we encourage you to apply and join our team. Join a team where your success is our priority!
WorldTrips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction or challenge the accuracy of the background report.
As an insurance company, we comply with certain federal, state and local laws such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e)), which restricts our ability to employ individuals with certain types of criminal convictions. Where not restricted by law and for criminal history not covered by this law, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law.
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#Hybrid

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