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Complaint Analyst Jobs in Indiana (NOW HIRING)

Marion Health

Patient Experience Manager

Marion, IN · On-site

Knowledge ofvarious HCAHPS surveys , patient satisfaction survey tools, and consumer research, and complaint/grievance management. * Data analysis and interpretation skills are needed to lead the ...

Marion Health

Patient Experience Manager

Marion, IN

Knowledge of various HCAHPS surveys , patient satisfaction survey tools, and consumer research, and complaint/grievance management. * Data analysis and interpretation skills are needed to lead the ...

Glen-Gery

Coordinator, Supply Center

Indianapolis, IN · On-site

$17.50 - $24/hr

Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold. * Perform basic credit functions and product complaint procedures as needed.

Glen-Gery

Coordinator, Supply Center

Indianapolis, IN · On-site

$17.50 - $24/hr

Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold. * Perform basic credit functions and product complaint procedures as needed.

Glen-Gery

Sales Account Specialist

Indianapolis, IN

Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold * Perform basic credit functions and product complaint procedures as needed

Trojan Battery Company

Quality Engineer

Attica, IN

$61K - $78K/yr

Customer Complaint Process; Trend analysis, Monthly Reports, corrective actions Responsible for the supplier quality performance for all purchased parts for company production use. Develop and ...

Amcor plc

Quality Assurance Team Leader

Odon, IN · On-site

Works with Technical Department to ensure trial and sample materials are properly tested, identified, packaged and delivered * Assist in complaint and defect analysis * Works with Technical ...

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Showing results 21-40

All JobsComplaint Analyst JobsComplaint Analyst Jobs in Indiana

Complaint Analyst information

See Indiana salary details

$37.1K

$65.3K

$92.8K

How much do complaint analyst jobs pay per year?

As of Aug 6, 2026, the average yearly pay for complaint analyst in Indiana is $65,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $65,700.00 per year, depending on experience, location, and employer.

What is a complaint analyst?

Complaint Analysts are professionals who review, investigate, and resolve customer complaints within an organization. They analyze complaint data to identify trends, ensure compliance with regulatory requirements, and recommend improvements to products, services, or processes. Complaint Analysts often communicate with customers, internal teams, and regulatory bodies to ensure issues are handled efficiently and appropriately.

What are the key skills and qualifications needed to thrive as a complaint analyst, and why are they important?

To thrive as a Complaint Analyst, you need strong analytical skills, attention to detail, and a background in business, law, or a related field. Familiarity with case management systems, CRM software, and regulatory compliance tools is typically required. Excellent written communication, problem-solving abilities, and customer service orientation help you resolve issues effectively and maintain positive stakeholder relationships. These skills are vital for accurately investigating complaints, ensuring compliance, and protecting organizational reputation.

What is the difference between Complaint Analyst vs Customer Service Representative?

AspectComplaint AnalystCustomer Service Representative
Required credentialsTypically a bachelor’s degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work environmentOffice setting, analyzing complaints, and dataCall centers, retail, or service environments interacting directly with customers
Employer and industry usageFinancial services, insurance, healthcare, and manufacturingRetail, telecommunications, hospitality, and service industries
Common search and comparison intentUnderstanding roles involving complaint resolution and data analysisCustomer interaction and support roles

Complaint Analysts focus on reviewing and resolving complaints through data analysis, often working behind the scenes. Customer Service Representatives handle direct customer interactions, providing support and resolving issues in real-time. While both roles involve customer concerns, Complaint Analysts emphasize data and process, whereas Customer Service Reps focus on direct communication.

How do complaint analysts typically balance investigative work with customer communication responsibilities?

Complaint Analysts often juggle in-depth investigations with timely communication to customers and internal teams. A typical week involves reviewing complaint details, gathering relevant documentation, collaborating with subject matter experts, and providing updates or resolutions to customers. Balancing these tasks requires strong organizational skills and the ability to prioritize urgent cases while ensuring all parties are kept informed. Clear communication and empathy are key, as analysts must explain findings in an understandable way while maintaining professionalism and regulatory compliance.

What does a complaint analyst do?

The responsibilities of a complaint analyst include taking complaints and inquiries from the general public, which can be for the misconduct of attorneys, faulty medical devices, defective products, illegal or unfair actions by insurance companies, and more. In entry-level positions, you are responsible for the intake of complaints through the phone, walk-in visits, and online. Working for attorneys, you determine whether complaints should be filed, if the matter is not misconduct, and if the client should be directed to another department. In the medical device and product industry, you work closely with doctors and other industry personnel, make detailed documentation of all complaints, conduct investigations, and report issues or events regarding returned and defective products. In the insurance industry, you work to investigate complaints of unfair or unlawful conduct by insurance companies, adjusters, and producers; make referrals for administrative enforcement; or informally resolve each issue. Other duties include maintaining computer records and preparing reports as needed.

More about Complaint Analyst jobs
What are popular job titles related to Complaint Analyst jobs in Indiana? For Complaint Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Complaint Analyst jobs in Indiana look for? The top searched job categories for Complaint Analyst jobs in Indiana are:
What are popular job titles related to Complaint Analyst jobs in IN? For Complaint Analyst jobs in IN, the most frequently searched job titles are:
Complaint Analyst jobs near you
Infographic showing various Complaint Analyst job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $65,331 per year, or $31.4 per hour.

Patient Experience Manager

Marion Health

Marion, IN • On-site

Full-time

Re-posted 21 days ago

Marion Health rating

4.0

Company rating: 4.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Job Summary
Leadership responsibility for establishing and achieving system-wide adoption of a program for service excellence within Marion Health. Responsible for designing, implementing, monitoring and assessing the outcomes of Marion Health's various service excellence initiatives, with primary focus on HCAHPS and other patient experience metrics. Work closely with third party patient, employee and medical staff survey vendor(s). Maximize every opportunity to be involved in quality, safety, service and risk management efforts bringing into focus the patient at all times. Important Practice Areas Include:
  • Patient/Consumer Experience, Patient Relations & Measurement Tools
  • Organizational Change Management
  • Continuous Quality Improvement
  • Best Service Practices and Protocols
  • Surveys, Metrics and Standards
  • Data Analysis and Interpretative Skill
  • The Patient Experience Manager responsibilities include:
    • Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion Health
    • Instills a culture of service excellence, hospitality, ownership and results across the enterprise.
      • Develops the framework and protocols in which all Patient Experience initiatives will be deployed across Marion Health.
      • Develops service, educational, and training programs throughout Marion Health relating to the patient experience.
      • Strategically develops, refines and improves performance metrics and measurement methods using standardized and customized tools.
      • Consistently measures results.
    • Utilizes coaching, best practices, and collaboration to improve service excellence throughout the system.
    • Maintaining an active understanding of current thinking and innovative interventions/programs regarding the patient experience both locally, nationally, and internationally.
    • Monitors national HCAHPS and patient experience trends and federal requirements.
    • Oversees patient and family complaint and grievance resolution process, in accordance with IDoH and CMS guidelines.
    • Serves as the 1557 Compliance Coordinator for section 1557 of the Affordable Care Act.
    • Other duties as assigned.

Minimum Job Requirements
  • Associate's Degree in Nursing, Medicine, Organization Development, Public Health, Health Administration, Business or related field and ten (10) years related healthcare experience or
  • Bachelor's Degree in Nursing, Medicine, Organization Development, Public Health, Health Administration, Business or related field and five (5) years of related healthcare experience.

Preferred Job Requirements
  • Master's Degree in Nursing, Medicine, Organization Development, Public Health, Health Administration, Business or related field and three (3) years of related healthcare experience with progressive levels of responsibility.
  • A documented track record of implementing and accomplishing patient experience and/or HCAHPS improvements in healthcare organizations or system.
  • Experience addressing customer complaints to resolution.

Skills / Knowledge / Abilities
  • Knowledge ofvarious HCAHPS surveys, patient satisfaction survey tools, and consumer research, and complaint/grievance management.
  • Data analysis and interpretation skills are needed to lead the service improvement effort and to create the credibility needed for interaction with Hospital leaders and team members.
  • Strong leadership, communication, team building, computer, and interpersonal skills to ensure successful outcomes when working with staff, physicians, management, applicants, and regulatory agencies.
  • Ability to influence an entire enterprise workforce.
  • Able to articulate challenges and to be proactive and aggressive in thinking about new ways to do things and create enthusiasm for new initiatives.
  • Able to lead and facilitate meetings across the enterprise and across diverse audiences.
  • Able to elicit commitment from stakeholders and team members.
  • Able to problem solve, multi-task in a fast-paced setting and work well in a team environment.
  • Able to negotiate effective working relationships and develop positive resolution to conflict.
  • Highly developed computer skills to include proficiency with Microsoft Office and the ability to learn and proficiently perform computer applications related to department operations and job function.
  • Able to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.
  • Knowledge of policies, governmental regulations, and business practices in healthcare.
  • Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
  • Analytical and statistical skills to comprehend and analyze healthcare data and reports.
  • Strong organizational skills in order to manage multiple issues simultaneously combined with the ability to effectively prioritize workflow.

Working Conditions
  • Typical office environment with prolonged sitting and occasional standing and walking.
  • Work subject to interruptions and occasional high stress levels.
  • Works with highly confidential information which may be proprietary or protected health information.
  • Ability to work hours significantly beyond the normal work week.
  • Attends special functions and meetings at various locations within the hospital and community.
  • Occasional overnight stays.

Physical and Mental Activities, Tools and Equipment
  • Uses computer and standard office equipment.
  • Detailed data gathering, reporting, and problem resolution requiring intense concentration and analytical thought.
  • Demonstrate high level of mental and emotional tolerance and even-temperament when dealing with people.
  • Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.

Equal Opportunity Employer
Marion Health is a smoke-free environment.

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