Attica, IN · On-site
$75K - $101K/yr
Customer Complaint Process; Trend analysis, Monthly Reports, corrective actions Responsible for the supplier quality performance for all purchased parts for company production use. Develop and ...
Attica, IN · On-site
$75K - $101K/yr
Customer Complaint Process; Trend analysis, Monthly Reports, corrective actions Responsible for the supplier quality performance for all purchased parts for company production use. Develop and ...
$61K - $78K/yr
Customer Complaint Process; Trend analysis, Monthly Reports, corrective actions Work directly with the Sr. Quality Engineer on supplier quality performance for all purchased parts for company ...
$61K - $78K/yr
Customer Complaint Process; Trend analysis, Monthly Reports, corrective actions Work directly with the Sr. Quality Engineer on supplier quality performance for all purchased parts for company ...
Bedford, IN · On-site
$18 - $20/hr
... history and chief complaint; assisting with biopsies and select surgery procedures. Other ... Good problem-solving and analytical skills * Ability to work as a team member * Well-organized with ...
Bedford, IN · On-site
$18 - $20/hr
... history and chief complaint; assisting with biopsies and select surgery procedures. Other ... Good problem-solving and analytical skills * Ability to work as a team member * Well-organized with ...
Indianapolis, IN · On-site
Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold * Perform basic credit functions and product complaint procedures as needed
Indianapolis, IN · On-site
Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold * Perform basic credit functions and product complaint procedures as needed
Evansville, IN · Hybrid
This position is part of a customer-focused team responsible for resolving complaints, coordinating all complaint capture, resolution, reporting, and root cause analysis, including military family ...
Evansville, IN · Hybrid
This position is part of a customer-focused team responsible for resolving complaints, coordinating all complaint capture, resolution, reporting, and root cause analysis, including military family ...
Works with Technical Department to ensure trial and sample materials are properly tested, identified, packaged and delivered * Assist in complaint and defect analysis * Works with Technical ...
Works with Technical Department to ensure trial and sample materials are properly tested, identified, packaged and delivered * Assist in complaint and defect analysis * Works with Technical ...
A.T. stations and NWA Quality Monitor/Analyst applications on local computers. * Maintain ... Communicate customer complaint details and corrective actions to customers and plant personnel.
A.T. stations and NWA Quality Monitor/Analyst applications on local computers. * Maintain ... Communicate customer complaint details and corrective actions to customers and plant personnel.
Completes or directs the preparation and analysis of statistical data related to clinic quality ... complaint including psychosocial, past medical/personal history, and provides care for clients ...
New
Completes or directs the preparation and analysis of statistical data related to clinic quality ... complaint including psychosocial, past medical/personal history, and provides care for clients ...
New
Bedford, IN · On-site
... and chief complaint; assisting with biopsies and selecting surgery procedures. Other ... Good problem-solving and analytical skills * Ability to work as a team member * Demonstrate skills ...
Bedford, IN · On-site
... and chief complaint; assisting with biopsies and selecting surgery procedures. Other ... Good problem-solving and analytical skills * Ability to work as a team member * Demonstrate skills ...
Attica, IN · On-site
$61K - $78K/yr
... Complaint Process; Trend analysis, Monthly Reports, corrective actions • Responsible for the supplier quality performance for all purchased parts for company production use. • Develop and conduct ...
Attica, IN · On-site
$61K - $78K/yr
... Complaint Process; Trend analysis, Monthly Reports, corrective actions • Responsible for the supplier quality performance for all purchased parts for company production use. • Develop and conduct ...
Attica, IN · On-site
$61K - $78K/yr
... Complaint Process; Trend analysis, Monthly Reports, corrective actions • Work directly with the Sr. Quality Engineer on supplier quality performance for all purchased parts for company production ...
Attica, IN · On-site
$61K - $78K/yr
... Complaint Process; Trend analysis, Monthly Reports, corrective actions • Work directly with the Sr. Quality Engineer on supplier quality performance for all purchased parts for company production ...
Attica, IN · On-site
$75K - $101K/yr
... Complaint Process; Trend analysis, Monthly Reports, corrective actions • Responsible for the supplier quality performance for all purchased parts for company production use. • Develop and conduct ...
Attica, IN · On-site
$75K - $101K/yr
... Complaint Process; Trend analysis, Monthly Reports, corrective actions • Responsible for the supplier quality performance for all purchased parts for company production use. • Develop and conduct ...
Westfield, IN · On-site
$22 - $26/hr
Maintain and update customer complaint file tracking system. * Retrieve scanned documents from the ... Outstanding attention to detail and strong analytical and organizational skills * Proficient with ...
New
Westfield, IN · On-site
$22 - $26/hr
Maintain and update customer complaint file tracking system. * Retrieve scanned documents from the ... Outstanding attention to detail and strong analytical and organizational skills * Proficient with ...
New
Evansville, IN · On-site
This position is part of a customer-focused team responsible for resolving complaints, coordinating all complaint capture, resolution, reporting, and root cause analysis, including military family ...
Evansville, IN · On-site
This position is part of a customer-focused team responsible for resolving complaints, coordinating all complaint capture, resolution, reporting, and root cause analysis, including military family ...
Indianapolis, IN · On-site
$50 - $60K/hr
Oversees customer complaint investigations, ensuring timely root cause analysis, documentation, and resolution aligned with regulatory and customer expectations. * Manages and supports CAPA and NCR ...
Indianapolis, IN · On-site
$50 - $60K/hr
Oversees customer complaint investigations, ensuring timely root cause analysis, documentation, and resolution aligned with regulatory and customer expectations. * Manages and supports CAPA and NCR ...
... complaint handling. Job Responsibilities: · Manages the review cycle of customer complaints and ... root cause analysis, and resolution. · Supports the maintenance and upkeep of the Quality ...
Quick apply
... complaint handling. Job Responsibilities: · Manages the review cycle of customer complaints and ... root cause analysis, and resolution. · Supports the maintenance and upkeep of the Quality ...
... complaint handling. Job Responsibilities: · Manages the review cycle of customer complaints and ... root cause analysis, and resolution. · Supports the maintenance and upkeep of the Quality ...
Quick apply
... complaint handling. Job Responsibilities: · Manages the review cycle of customer complaints and ... root cause analysis, and resolution. · Supports the maintenance and upkeep of the Quality ...
... complaint handling. Job Responsibilities: · Manages the review cycle of customer complaints and ... root cause analysis, and resolution. · Supports the maintenance and upkeep of the Quality ...
Quick apply
... complaint handling. Job Responsibilities: · Manages the review cycle of customer complaints and ... root cause analysis, and resolution. · Supports the maintenance and upkeep of the Quality ...
Whiteland, IN · On-site
Excellent analytical and mathematical skills * Excellent customer service skills * Able to work ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...
Whiteland, IN · On-site
Excellent analytical and mathematical skills * Excellent customer service skills * Able to work ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...
Batesville, IN · On-site
$28.50/hr
Performing routine and non-routine analyses without supervision. * Collect data and calculate ... in technical complaint investigations and development of new methods and technologies.
Batesville, IN · On-site
$28.50/hr
Performing routine and non-routine analyses without supervision. * Collect data and calculate ... in technical complaint investigations and development of new methods and technologies.
$37.1K - $42.2K
2% of jobs
$42.2K - $47.2K
1% of jobs
$47.2K - $52.3K
6% of jobs
$52.3K - $57.4K
11% of jobs
$57.4K - $62.4K
4% of jobs
$62.5K is the 25th percentile. Wages below this are outliers.
$62.4K - $67.5K
71% of jobs
$67.5K - $72.5K
2% of jobs
$72.5K - $77.6K
2% of jobs
$77.6K - $82.7K
0% of jobs
$82.7K - $87.7K
0% of jobs
$87.7K - $92.8K
1% of jobs
$37.1K
$65.3K
$92.8K
| Aspect | Complaint Analyst | Customer Service Representative |
|---|---|---|
| Required credentials | Typically a bachelor’s degree in business, communications, or related field | High school diploma or equivalent; some roles prefer post-secondary education |
| Work environment | Office setting, analyzing complaints, and data | Call centers, retail, or service environments interacting directly with customers |
| Employer and industry usage | Financial services, insurance, healthcare, and manufacturing | Retail, telecommunications, hospitality, and service industries |
| Common search and comparison intent | Understanding roles involving complaint resolution and data analysis | Customer interaction and support roles |
Complaint Analysts focus on reviewing and resolving complaints through data analysis, often working behind the scenes. Customer Service Representatives handle direct customer interactions, providing support and resolving issues in real-time. While both roles involve customer concerns, Complaint Analysts emphasize data and process, whereas Customer Service Reps focus on direct communication.
The responsibilities of a complaint analyst include taking complaints and inquiries from the general public, which can be for the misconduct of attorneys, faulty medical devices, defective products, illegal or unfair actions by insurance companies, and more. In entry-level positions, you are responsible for the intake of complaints through the phone, walk-in visits, and online. Working for attorneys, you determine whether complaints should be filed, if the matter is not misconduct, and if the client should be directed to another department. In the medical device and product industry, you work closely with doctors and other industry personnel, make detailed documentation of all complaints, conduct investigations, and report issues or events regarding returned and defective products. In the insurance industry, you work to investigate complaints of unfair or unlawful conduct by insurance companies, adjusters, and producers; make referrals for administrative enforcement; or informally resolve each issue. Other duties include maintaining computer records and preparing reports as needed.
$75K - $101K/yr
Full-time
Posted 6 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Overview
The Senior Quality Engineer coordinates and implements effective processes, product, and component control plans. Utilizing basic 6 Sigma tools such as: Root Cause and Corrective Action (RCCA), Process Mapping, Failure Mode & Effects Analysis (FMEA), and other basic statistical techniques to analyze, understand, and reduce process variation.
Areas of Focus
The Sr. Quality Engineer is responsible for development and implementation of product and process quality plans based on sound quality 6 Sigma principals, including control plans, procedures, inspection plans, and other quality documentation.
Responsibilities
Use total quality management (TQM) tools and approaches to other company departments for analytical and reporting processes within respective department.
Conduct quality audits to ensure continuous control over materials/products/processes, as well as conformance to business processes affecting quality.
Drive, lead, and mentor process improvement activities, along with participation on teams.
Customer Complaint Process; Trend analysis, Monthly Reports, corrective actions
Responsible for the supplier quality performance for all purchased parts for company production use.
Develop and conduct required quality training programs to key personnel.
Implement and follow quality system standards, policies, and procedures.
Support engineering efforts of analytical laboratory equipment and assist in the development and validation of manufacturing equipment, and processes.
Drive process improvement and developing problem solving plans thru 6 Sigma principals
Development and review of Root Cause and Corrective Action (RCCA) plans
Development and implementation of sampling plans for production, qualification, and validation of products/processes
Basic Qualifications
Associates/Bachelor's Degree in technical discipline and/or a science discipline and/or minimum of 7 years related experience
Ability to interpret drawings and first article inspection results
Highly motivated self-starter
Must be outgoing in personality with strong relationship skills for customers, colleagues and senior management personnel
Must be able to work with minimum supervision
High standard of business and personal ethics
Must be very comfortable with Microsoft Office Applications; MS Outlook, MS Word, MS Excel, Access or equivalent, and Minitab
Excellent written and verbal communication skills are essential
General understanding of Lean Principals
General understanding with Cost of Quality (COQ) principals (Scrap/rework/repair)
Basic 6 Sigma Skills
General understanding of Management Quality Systems (e.g. ISO 9000, QS 9000, etc.)
Preferred Qualifications
Sampling Schemes
Battery Technology
Bilingual in Spanish
Certified Quality Engineer (ASQCQE)
6 Sigma Green Belt Certified
if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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Electrical equipment, appliance, and component manufacturing
501 - 1,000 Employees
Santa Fe Springs, CA, US
1925
