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Complaint Analyst Jobs in Florida (NOW HIRING)

NextEra Energy

Tax Analyst

Juno Beach, FL · On-site

Finance, Accounting & Business Analytics Organization: Florida Power & Light Company Relocation ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

NextEra Energy

Tax Analyst

Juno Beach, FL · On-site

In this role, responsibilities include supporting asset valuation analyses, preparing and reviewing ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

NextEra Energy

Tax Analyst

Juno Beach, FL · On-site

Position Specific Description We are seeking a Tax Analyst to join the Tax Credit Transfers team ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

NextEra Energy

Tax Planning Analyst

Juno Beach, FL · On-site

The Tax Planning Analyst role involves assisting in the analysis of legal agreements and the ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

TechINT Solutions Group, LLC

C-UAS Analyst

Tampa, FL · On-site

Our innovative analytical methodology helps identify key variables indicative of illicit use or ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

NextEra Energy

Tax Planning Analyst

Juno Beach, FL · On-site

The Tax Planning Analyst role involves assisting in the analysis of legal agreements and the ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

Quality

Complaints Engineer II - TA

Sunrise, FL · Hybrid

Analyze and trend complaint data, convene trending meetings, present engineering failure analyses and critical information, document minutes, follow action items to closure, compile PSURs, and ...

New

MarineMax

General Manager

Palm Beach Gardens, FL · On-site

Once resolved ensure processes are modified in order to avoid a repeated complaint. * Analyze financial statement and identify areas for improvement, notify your Regional President of all areas for ...

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All JobsComplaint Analyst JobsComplaint Analyst Jobs in Florida

Complaint Analyst information

See Florida salary details

$29.1K

$51.3K

$72.9K

How much do complaint analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for complaint analyst in Florida is $51,306.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $51,600.00 per year, depending on experience, location, and employer.

What is a complaint analyst?

Complaint Analysts are professionals who review, investigate, and resolve customer complaints within an organization. They analyze complaint data to identify trends, ensure compliance with regulatory requirements, and recommend improvements to products, services, or processes. Complaint Analysts often communicate with customers, internal teams, and regulatory bodies to ensure issues are handled efficiently and appropriately.

What does a complaint analyst do?

The responsibilities of a complaint analyst include taking complaints and inquiries from the general public, which can be for the misconduct of attorneys, faulty medical devices, defective products, illegal or unfair actions by insurance companies, and more. In entry-level positions, you are responsible for the intake of complaints through the phone, walk-in visits, and online. Working for attorneys, you determine whether complaints should be filed, if the matter is not misconduct, and if the client should be directed to another department. In the medical device and product industry, you work closely with doctors and other industry personnel, make detailed documentation of all complaints, conduct investigations, and report issues or events regarding returned and defective products. In the insurance industry, you work to investigate complaints of unfair or unlawful conduct by insurance companies, adjusters, and producers; make referrals for administrative enforcement; or informally resolve each issue. Other duties include maintaining computer records and preparing reports as needed.

What are the key skills and qualifications needed to thrive as a complaint analyst, and why are they important?

To thrive as a Complaint Analyst, you need strong analytical skills, attention to detail, and a background in business, law, or a related field. Familiarity with case management systems, CRM software, and regulatory compliance tools is typically required. Excellent written communication, problem-solving abilities, and customer service orientation help you resolve issues effectively and maintain positive stakeholder relationships. These skills are vital for accurately investigating complaints, ensuring compliance, and protecting organizational reputation.

How do complaint analysts typically balance investigative work with customer communication responsibilities?

Complaint Analysts often juggle in-depth investigations with timely communication to customers and internal teams. A typical week involves reviewing complaint details, gathering relevant documentation, collaborating with subject matter experts, and providing updates or resolutions to customers. Balancing these tasks requires strong organizational skills and the ability to prioritize urgent cases while ensuring all parties are kept informed. Clear communication and empathy are key, as analysts must explain findings in an understandable way while maintaining professionalism and regulatory compliance.

What is the difference between Complaint Analyst vs Customer Service Representative?

AspectComplaint AnalystCustomer Service Representative
Required credentialsTypically a bachelor’s degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work environmentOffice setting, analyzing complaints, and dataCall centers, retail, or service environments interacting directly with customers
Employer and industry usageFinancial services, insurance, healthcare, and manufacturingRetail, telecommunications, hospitality, and service industries
Common search and comparison intentUnderstanding roles involving complaint resolution and data analysisCustomer interaction and support roles

Complaint Analysts focus on reviewing and resolving complaints through data analysis, often working behind the scenes. Customer Service Representatives handle direct customer interactions, providing support and resolving issues in real-time. While both roles involve customer concerns, Complaint Analysts emphasize data and process, whereas Customer Service Reps focus on direct communication.

How much do complaint analysts make in the US?

Complaint analysts in the US typically earn a median annual salary of around $45,000 to $65,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts or those in specialized fields can earn higher salaries, often with opportunities for advancement and additional certifications.
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Complaint Analyst jobs near you
Infographic showing various Complaint Analyst job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $51,306 per year, or $24.7 per hour.

SOC / MDR Analyst

Veteran Workforce Solutions

Tampa, FL • Hybrid

Full-time

Posted 19 days ago

Job description

OPPORTUNITY 03 — SOC / MDR ANALYST

Summary Description
Put your watch-standing, intelligence analysis, or signals experience to work in a civilian Security Operations Center. This 16-week SkillBridge internship, administered by Veteran Workforce Solutions in partnership with Covenant HR, embeds transitioning service members in a live SOC or Managed Detection & Response environment — developing proficiency in threat monitoring, alert triage, and incident response with a strong probability of full-time employment upon completion.

Job Description
The SOC / MDR Analyst SkillBridge participant operates within a Covenant HR employer partner's security operations environment. Under the supervision of a designated SOC or MDR industry mentor, the participant conducts alert triage, SIEM platform operations, threat detection, and incident response support across a 16-week structured program. Training progresses from SOC environment orientation and threat fundamentals through behavioral analytics, threat hunting, and detection engineering, culminating in a live analyst desk capstone where the participant manages real alerts with minimal supervision. The program concludes with a performance debrief, employment offer discussion, and a credentialing roadmap aligned to CompTIA Sec+, CySA+, GCIA, or relevant SANS certification pathways.

Eligibility Factors

  • Must be an active-duty service member within 180 days of separation or retirement
  • Must have unit commanding officer approval to participate in the DoD SkillBridge program
  • Background in signals intelligence, watch-standing, intelligence analysis, or cyber operations strongly preferred
  • Relevant MOS/rate/AFSC: 35N, CTN, CTI, 1N4, 1B4, 3D0X2, 0231, 2621
  • Active Secret clearance preferred; not required
  • Personnel with NOC, network operations, or 24/7 shift operations experience from any MOS are encouraged to apply
  • Must be able to operate in a remote or hybrid work environment
  • No prior civilian cybersecurity certification required