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Complaint Analyst Jobs (NOW HIRING)

Mondo

Analyst II (Post-Market Complaints)

San Diego, CA · On-site

$45 - $55/hr

Review and analyze complaint information to confirm or deny reported issues. * Perform risk assessments and determine potential root causes. * Document investigation findings and prepare clear ...

Collabera

Complaint Investigations Tech

Alameda, CA

Support company goal for timeliness of complaint investigations and closures. Knowledge of regulations and standards affecting IVDs and Biologics. Must have good written and oral communications ...

Microbac

Analyst I

Nashville, TN · On-site

$17 - $24/hr

JOB SUMMARY The Analyst I, working in an accredited commercial laboratory , provides a variety of routine scientific tasks under close supervision. Receives specific and detailed instructions as to ...

Microbac

Analyst I

Baltimore, MD · On-site

$19 - $21/hr

JOB SUMMARY The Analyst I, working in an accredited commercial laboratory , provides a variety of routine scientific tasks under close supervision. Receives specific and detailed instructions as to ...

Microbac

Analyst I

Fayetteville, NC · On-site

JOB SUMMARY The Analyst I, working in an accredited commercial laboratory , provides a variety of routine scientific tasks under close supervision. Receives specific and detailed instructions as to ...

Microbac

Analyst I

Louisville, KY · On-site

$19 - $23/hr

JOB SUMMARY The Analyst I, working in an accredited commercial laboratory , provides a variety of routine scientific tasks under close supervision. Receives specific and detailed instructions as to ...

Palo Alto Networks

$104K - $169K/yr

This role is ideal for analysts who thrive in fast-paced SOC and incident response environments, enjoy solving complex security challenges, and are comfortable working night shifts as part of a 24x7 ...

Heartflow

Senior Complaint Specialist

Austin, TX · Hybrid

$75K - $100K/yr

Data Analysis & Statistical Trending: Collect, evaluate, and analyze complaints data to identify trends, potential risks, and opportunities for product improvement. * Quality System Support: Provide ...

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Complaint Analyst information

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$39K

$68.7K

$97.5K

How much do complaint analyst jobs pay per year?

As of Jul 13, 2026, the average yearly pay for complaint analyst in the United States is $68,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What does a complaint analyst do?

A complaint analyst reviews and investigates customer complaints to identify issues and ensure resolution. They analyze complaint data, document findings, and may use tools like customer management software to improve service quality and compliance.

What are Complaint Analysts?

Complaint Analysts are professionals who review, investigate, and resolve customer complaints within an organization. They analyze complaint data to identify trends, ensure compliance with regulatory requirements, and recommend improvements to products, services, or processes. Complaint Analysts often communicate with customers, internal teams, and regulatory bodies to ensure issues are handled efficiently and appropriately.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level positions. Specialized roles like Technical Support Manager or Customer Service Director may also command higher compensation, especially with relevant experience and certifications in leadership or industry-specific tools.

What are the key skills and qualifications needed to thrive as a Complaint Analyst, and why are they important?

To thrive as a Complaint Analyst, you need strong analytical skills, attention to detail, and a background in business, law, or a related field. Familiarity with case management systems, CRM software, and regulatory compliance tools is typically required. Excellent written communication, problem-solving abilities, and customer service orientation help you resolve issues effectively and maintain positive stakeholder relationships. These skills are vital for accurately investigating complaints, ensuring compliance, and protecting organizational reputation.

What is the difference between Complaint Analyst vs Customer Service Representative?

AspectComplaint AnalystCustomer Service Representative
Required credentialsTypically a bachelor’s degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work environmentOffice setting, analyzing complaints, and dataCall centers, retail, or service environments interacting directly with customers
Employer and industry usageFinancial services, insurance, healthcare, and manufacturingRetail, telecommunications, hospitality, and service industries
Common search and comparison intentUnderstanding roles involving complaint resolution and data analysisCustomer interaction and support roles

Complaint Analysts focus on reviewing and resolving complaints through data analysis, often working behind the scenes. Customer Service Representatives handle direct customer interactions, providing support and resolving issues in real-time. While both roles involve customer concerns, Complaint Analysts emphasize data and process, whereas Customer Service Reps focus on direct communication.

Is SOC analyst a high paying job?

SOC analysts typically earn competitive salaries that vary by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with specialized skills in cybersecurity and threat detection.

What kind of jobs in media bring in $150,000 a year?

High-paying media jobs that can reach $150,000 annually include senior roles such as media directors, producers, and executive positions like chief content officers. These roles typically require extensive experience, strong leadership skills, and often involve working in large organizations or managing multiple projects.

How do Complaint Analysts typically balance investigative work with customer communication responsibilities?

Complaint Analysts often juggle in-depth investigations with timely communication to customers and internal teams. A typical week involves reviewing complaint details, gathering relevant documentation, collaborating with subject matter experts, and providing updates or resolutions to customers. Balancing these tasks requires strong organizational skills and the ability to prioritize urgent cases while ensuring all parties are kept informed. Clear communication and empathy are key, as analysts must explain findings in an understandable way while maintaining professionalism and regulatory compliance.

What Does a Complaint Analyst Do?

The responsibilities of a complaint analyst include taking complaints and inquiries from the general public, which can be for the misconduct of attorneys, faulty medical devices, defective products, illegal or unfair actions by insurance companies, and more. In entry-level positions, you are responsible for the intake of complaints through the phone, walk-in visits, and online. Working for attorneys, you determine whether complaints should be filed, if the matter is not misconduct, and if the client should be directed to another department. In the medical device and product industry, you work closely with doctors and other industry personnel, make detailed documentation of all complaints, conduct investigations, and report issues or events regarding returned and defective products. In the insurance industry, you work to investigate complaints of unfair or unlawful conduct by insurance companies, adjusters, and producers; make referrals for administrative enforcement; or informally resolve each issue. Other duties include maintaining computer records and preparing reports as needed.

More about Complaint Analyst jobs
What cities are hiring for Complaint Analyst jobs? Cities with the most Complaint Analyst job openings:
What are the most commonly searched types of Complaint Analyst jobs? The most popular types of Complaint Analyst jobs are:
Who are the top companies hiring for Complaint Analyst jobs? The top employers for Complaint Analyst jobs are:
What states have the most Complaint Analyst jobs? States with the most job openings for Complaint Analyst jobs include:
What job categories do people searching Complaint Analyst jobs look for? The top searched job categories for Complaint Analyst jobs are:
What are popular job titles related to Complaint Analyst jobs? For Complaint Analyst jobs, the most frequently searched job titles are:
Complaint Analyst jobs near you
Infographic showing various Complaint Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $68,656 per year, or $33 per hour.

Complaint Handling Manager (Aurora (IL), United States)

Sonova AG

Aurora, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Aurora, IL
Complaint Handling Manager
We're looking for a detail-oriented and analytical Complaint Handling Manager to lead our complaint handling team and oversee the end-to-end customer complaint process. This role will support timely and thorough investigations, identify complaint trends, drive process improvements, and partner cross-functionally to improve the customer experience.
Responsibilities:
• Lead, coach, and develop a team of complaint handling specialists, including assigning cases, setting priorities, and monitoring performance
• Oversee the full complaint handling process, including intake, triage, investigation, root cause analysis, resolution, and customer communication
• Review and approve investigation plans, corrective actions, and formal customer responses to ensure accuracy, consistency, and compliance
• Analyze complaint data to identify trends, service gaps, and opportunities for process improvements
• Define, track, and report on KPIs through summaries, dashboards, and executive-ready reporting
• Partner with Operations, Customer Success, Quality, IT, Customer Support, Legal, and Global Process Owners to resolve escalations and support continuous improvement
More about you:
• 5+ years of experience in complaint handling, customer service, quality, or operations within a regulated industry
• Medical technology, medical device, healthcare, or similar regulated industry experience strongly preferred
• Hands-on experience using Salesforce required; SAP experience also required
• Strong analytical skills with the ability to identify trends, interpret data, and provide actionable recommendations
• Strong attention to detail with excellent documentation accuracy
• Effective written and verbal communication skills with the ability to partner across cross-functional teams
• High school diploma required; associate or bachelor's degree preferred
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources
What we offer:
  • Medical, dental and vision coverage*
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match*
  • Company paid life/ad&d insurance
    • Additional supplemental life/ad&d coverage available
  • Company paid Short/Long-Term Disability coverage (STD/LTD)
    • STD LTD Buy-ups available
  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform

*Plan rules/offerings dependent upon group Company/location.
This role's pay range is between: $78,000 - 97,000 . This role is also commission eligible/bonus eligible.
How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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