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Collections Supervisor Jobs in Michigan (NOW HIRING)

American Red Cross

Blood Collections Supervisor

Novi, MI · On-site

$60K/yr

Our Supervisors drive for results and serve others with a high level of respect for our staff and the donors we value. The Red Cross offers paid phlebotomy training with the ability to grow your ...

Velo Associates PLC

Collector

Grand Rapids, MI · On-site

$18 - $22/hr

Collections Manager and Collections Supervisor Pay Type: Hourly Travel Required: None Position Type: Full Time HR Contact: HR Director General Purpose: Interact with outside parties by phone to ...

Velo Associates PLC

Collector

Grand Rapids, MI · On-site

$18 - $22/hr

Collections Manager and Collections Supervisor Pay Type: Hourly Travel Required: None Position Type: Full Time HR Contact: HR Director General Purpose: Interact with outside parties by phone to ...

Nationwide Video

Collections Specialist

Wixom, MI · On-site

$55K - $70K/yr

The Collections Specialist will oversee the collections efforts and delinquency controls of the ... This position does not require supervisory responsibilities. Work Environment: This position ...

Nationwide Video

Collections Specialist

Wixom, MI · On-site

$55K - $70K/yr

The Collections Specialist will oversee the collections efforts and delinquency controls of the ... This position does not require supervisory responsibilities. Work Environment: This position ...

Zeal Credit Union

Collections Specialist

Livonia, MI · On-site

$17.25 - $23.50/hr

Join Zeal Credit Union as a full-time Collections Specialist and immerse yourself in a dynamic, onsite role based at our corporate headquarters in Livonia, MI. We're seeking a professional and ...

CFS

Collections Specialist

Holland, MI

$25 - $27/hr

Collections Specialist $25-$27/hour | Full-Time Holland, MI Why This Opportunity Stands Out: • Exposure to manufacturing and B2B customer accounts • Hands-on role connected to production ...

Zeal Credit Union

Collections Specialist

Livonia, MI · On-site

$16.25 - $22/hr

Join Zeal Credit Union as a full-time Collections Specialist and immerse yourself in a dynamic, onsite role based at our corporate headquarters in Livonia, MI. We're seeking a professional and ...

Zeal Credit Union

Collections Specialist

Livonia, MI · On-site

$16.25 - $22/hr

Join Zeal Credit Union as a full-time Collections Specialist and immerse yourself in a dynamic, onsite role based at our corporate headquarters in Livonia, MI. We're seeking a professional and ...

ChoiceOne Bank

Collections Specialist I

Fenton, MI · On-site

$16.75 - $22.50/hr

Consumer Collections Manager Essential Duties and Responsibilities * Contact past due customers in ... supervisor or other appropriate bank officer. * Be familiar with and comply with all federal and ...

ChoiceOne Bank

Collections Specialist I

Kent City, MI · On-site

$17 - $22.75/hr

Consumer Collections Manager Essential Duties and Responsibilities * Contact past due customers in ... supervisor or other appropriate bank officer. * Be familiar with and comply with all federal and ...

ChoiceOne Bank

Collections Specialist I

Fenton, MI · On-site

$16.75 - $22.50/hr

Consumer Collections Manager Essential Duties and Responsibilities * Contact past due customers in ... supervisor or other appropriate bank officer. * Be familiar with and comply with all federal and ...

ChoiceOne Bank

Collections Specialist I

Kent City, MI · On-site

$17 - $22.75/hr

Consumer Collections Manager Essential Duties and Responsibilities * Contact past due customers in ... supervisor or other appropriate bank officer. * Be familiar with and comply with all federal and ...

ChoiceOne Bank

Collections Specialist I

Kent City, MI · On-site

$17 - $22.75/hr

Consumer Collections Manager Essential Duties and Responsibilities * Contact past due customers in ... supervisor or other appropriate bank officer. * Be familiar with and comply with all federal and ...

Aston Carter

Collections Specialist

Madison Heights, MI · On-site

$20 - $22/hr

Collections Specialist The Collections Specialist supports the Accounting team during a high-volume period by ensuring the accuracy and timeliness of collections activities. This role focuses on ...

ChoiceOne Bank

Collections Specialist I

Fenton, MI · On-site

$16.75 - $22.50/hr

Consumer Collections Manager Essential Duties and Responsibilities * Contact past due customers in ... supervisor or other appropriate bank officer. * Be familiar with and comply with all federal and ...

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All JobsCollections Supervisor JobsCollections Supervisor Jobs in Michigan

Collections Supervisor information

See Michigan salary details

$27K

$51.2K

$95K

How much do collections supervisor jobs pay per year?

As of Jul 26, 2026, the average yearly pay for collections supervisor in Michigan is $51,182.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $57,100.00 per year, depending on experience, location, and employer.

What does a Collections Supervisor do?

A Collections Supervisor oversees a team responsible for collecting overdue payments from customers or clients. They monitor staff performance, provide training, and ensure that collection activities comply with company policies and legal requirements. The supervisor also handles escalated cases, prepares reports on collection metrics, and works to improve the efficiency of the collections process. Their goal is to maximize the recovery of outstanding debts while maintaining positive customer relationships.

What is the difference between Collections Supervisor vs Collections Specialist?

AspectCollections SupervisorCollections Specialist
Required CredentialsHigh school diploma; some roles may prefer associate degree; leadership skillsHigh school diploma; training in collections procedures
Work EnvironmentSupervises team; office setting; fast-pacedPerforms collections calls; office setting; detail-oriented
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, banks, credit companies
Common Search & Comparison IntentUnderstanding leadership roles in collectionsLearning about entry-level collections roles

The main difference between a Collections Supervisor and a Collections Specialist lies in their responsibilities and experience level. The supervisor oversees the team, manages collections strategies, and ensures targets are met, while the specialist focuses on making collection calls and handling accounts. Both roles are essential in the collections process, but the supervisor typically requires more experience and leadership skills.

What are the key skills and qualifications needed to thrive as a Collections Supervisor, and why are they important?

To thrive as a Collections Supervisor, you need strong knowledge of debt collection laws, account management, and supervisory experience, often supported by a degree in finance, business, or a related field. Familiarity with collections software, CRM systems, and regulatory compliance tools is essential. Leadership, effective communication, and problem-solving skills are crucial for motivating teams and managing challenging customer interactions. These competencies ensure efficient recovery of outstanding debts while maintaining compliance and fostering a positive work environment.

What are some common challenges faced by a Collections Supervisor, and how can they be addressed?

Collections Supervisors often encounter challenges such as managing high volumes of delinquent accounts, motivating a diverse team, and balancing firm collection practices with excellent customer service. To address these issues, supervisors typically implement effective training programs, set clear performance metrics, and utilize advanced collection software to streamline workflows. Regular team meetings and open communication also help resolve disputes and maintain morale, ensuring the team stays focused and productive.
What are popular job titles related to Collections Supervisor jobs in Michigan? For Collections Supervisor jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Collections Supervisor jobs in Michigan look for? The top searched job categories for Collections Supervisor jobs in Michigan are:
What cities in Michigan are hiring for Collections Supervisor jobs? Cities in Michigan with the most Collections Supervisor job openings:
What are popular job titles related to Collections Supervisor jobs in MI? For Collections Supervisor jobs in MI, the most frequently searched job titles are:
Collections Supervisor jobs near you
Infographic showing various Collections Supervisor job openings in Michigan as of July 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $51,182 per year, or $24.6 per hour.
Repayment (Collections) Supervisor

Repayment (Collections) Supervisor

Michigan Schools and Government Credit Union

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Michigan Schools & Government Credit Union rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description


Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!
Information about our comprehensive total rewards package can be found here.
Overview of Responsibilities: Supervises the daily activities of the Repayment Department, which includes: the collection of delinquent loans, charged off loans, share accounts, foreclosures, and related activity in accordance with MSGCU's policies and state and federal government regulations, and in alignment with our desired member experience.
Essential Duties and Responsibilities:
  • Serves as a subject matter expert with regard to the collection of delinquent loans, charged off loans, share and checking accounts, foreclosures and related activity. Makes sound and timely decisions related to the Repayments function that keep the organization moving forward.
  • Delivers a superior member experience by effectively managing the Repayments team and ensuring a consistent, professional, and respectful approach to collections activity. Ensures team members listen for cues to determine members' needs and courteously resolve member problems by suggesting applicable solutions.
  • Directs the Repayments team's work by providing clear direction, removing obstacles, delegating, and empowering. Develops the team's knowledge, skills, and abilities to ensure continued effectiveness.
  • Holds self and team accountable to meet commitments and achieve goals. Monitors performance and takes corrective action as necessary when objectives are not attained and conducts accurate and straight forward performance evaluations.
  • Ensures that records, with regard to all aspects of collections, are systematically maintained and updated in an accurate, timely and thorough manner.
  • Prepares and ensures preparation of monthly and recurring reports and analysis regarding key collections metrics as assigned.
  • Supervises loan modifications and workouts with members and reviews recommendations with Repayment Manager as needed.
  • Supervises Repayment Solution Specialists effectiveness by ensuring that specific actions on collection accounts, e.g., legal action repossession, is authorized and acted upon in ways that align with MSGCU's expectations; ensuring that the desired member experience is achieved in a professional and respectful manner; and collaborating with other managers and colleagues.
  • Builds and retains an effective, high-performing team that applies their diverse skills and perspectives to achieve common goals. Drives engagement by aligning individual goals with organizational objectives and creating a healthy environment where team members are inspired to do their best and achieve results. Reinforces team's efforts for correctly identifying areas of financial strength.
  • Effectively communicates using various forms of communication (written, verbal, presentation) and understands the unique needs of different audiences. Tactfully resolves member concerns and inquiries in a manner consistent with MSGCU Values.
  • Supervises aspects of the pre-foreclosure, full foreclosure, sheriff sales, short sales, vacancy, redemption, and preservation of real property. Achieves similar effectiveness in team members by developing knowledge, skills and abilities.
  • Gains the confidence and trust of others by modeling honesty, integrity authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
  • Models self-development by actively seeking new ways to grow and be challenged, and exhibits self-awareness by soliciting feedback and uses self-reflection to gain productive insight into personal strengths and weaknesses.
  • Models resiliency by maintaining a positive attitude and rebounding from setbacks and adversity when facing difficult situations.
  • Represents MSGCU at trade functions, professional organizations, and community activities.

Essential Preparation and Experience:
  • Associate degree, professional degrees or certifications in related field or the equivalent combination of education and relevant work experience; and
  • 3 years of related, progressively more responsible collections experience preferably within a in the financial institution to gain necessary background to manage area overseeing.
  • Minimum high school diploma or GED required.
  • Supervisory experience preferred.

Essential Knowledge, Skills, and Abilities:
  • Thorough knowledge of collections policies and procedures to coordinate the daily functions of the repayments area and respond to team member and member questions.
  • Financial institution knowledge with demonstrated subject matter experience.
  • Superior interpersonal skills necessary to resolve member and team member concerns.
  • Strong aptitude for learning new collections systems. Proficient in Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.

Working Conditions:
  • Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
  • Occasionally required to travel throughout MSGCU's service area as business needs require.
  • Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
  • This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds.

Compensation and Benefits:
Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.
  • Base salary starts at $62,500 / year
  • Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
  • If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
  • You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)

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