Digital Collections Jobs in Michigan (NOW HIRING)

The Assistant Vice President (AVP), Loss Mitigation and Collections is responsible for the strategic leadership, operational management, and regulatory oversight of the Company's Collections and Loss Mitigation departments. The AVP oversees delinquency management, borrower outreach, collections, hardship assistance, loan workouts, foreclosure prevention, and default servicing while ensuring compliance with federal and state regulations, investor requirements, and company policies. The role develops strategies that maximize portfolio performance, reduce credit losses, improve borrower outcomes, and enhance the customer experience.

· Provide strategic direction for Collections and Loss Mitigation.

· Develop departmental goals and KPIs.

· Lead managers over Collections, Loss Mitigation, Underwriting, Quality Assurance, and Escalations.

· Develop staffing, budgets, succession planning, and employee development.

· Report departmental performance to Executive Leadership.

· Oversee early- and late-stage collections, borrower outreach, promise-to-pay programs, payment arrangements, skip tracing, call center performance, and digital communications.

· Ensure compliance with CFPB Mortgage Servicing Rules, FDCPA, UDAAP, SCRA, bankruptcy restrictions, state laws, and investor requirements.

· Oversee repayment plans, forbearance, loan modifications, FHA-HAMP, VA, USDA, Fannie Mae and Freddie Mac workout programs, short sales, deeds-in-lieu, foreclosure referrals, appeals, and borrower escalations.

· Improve delinquency roll rates, cure rates, collections effectiveness, foreclosure avoidance, modification success, and loss severity.

· Maintain compliance with CFPB, RESPA, TILA, FDCPA, ECOA, Fair Housing Act, UDAAP, SCRA, Bankruptcy Code, investor guidelines, and state servicing regulations.

· Ensure servicing compliance with Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, USDA, private investors, and portfolio servicing requirements.

· Lead Quality Assurance, Quality Control, process improvement, automation, workforce planning, vendor oversight, and business continuity initiatives.

· Monitor portfolio trends, operational risk, foreclosure pipelines, audit findings, and corrective action plans.

· Develop executive dashboards for collections, delinquency, modifications, foreclosure, investor scorecards, compliance metrics, and operational productivity.

· Manage vendors supporting collections, foreclosure, bankruptcy, property preservation, payment processing, and servicing technologies.

• This is a full-time, office-based position in a modern, cozy environment in our Troy, MI office.

• Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work-life balance.

Education

• Bachelor's degree in business administration, Finance, Accounting, Economics, Risk Management, or related field (master's degree preferred).

Experience

• Minimum 5 years of mortgage servicing experience.

• Minimum 3 years of progressive leadership experience in Loss Mitigation, Collections, or Default Servicing.

• Extensive knowledge of:

  • FHA Loss Mitigation

  • VA Servicing

  • USDA Servicing

  • Fannie Mae Servicing

  • Freddie Mac Servicing

  • Ginnie Mae Programs

  • Private Investor Programs

• Experience managing large operational teams.

• Experience interacting with regulators, auditors, investors, and executive leadership.

Knowledge, Skills, and Abilities

Technical Knowledge

• Mortgage servicing operations

• Default servicing processes

• Investor guidelines

• Mortgage servicing systems

• Regulatory compliance requirements

• Foreclosure prevention programs

• Portfolio analytics and reporting

Leadership Skills

• Strategic planning

• Team development

• Change management

• Executive communication

• Project management

• Decision making

Analytical Skills

• Data analysis

• Trend identification

• Operational forecasting

• Risk assessment

• KPI development and monitoring

Communication Skills

• Executive presentations

• Regulatory responses

• Investor communications

• Employee coaching and development

• Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.

• Growth Path: Defined paid training and clear pathways for career development.

• Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).

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  Take the first step towards a rewarding career in the mortgage industry with AD Mortgage.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.