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Credit Collections Manager Jobs in Michigan (NOW HIRING)

Carhartt

Sr. Manager, Credit

Dearborn, MI · On-site

Manager Job Summary The Sr. Manager, Credit plays a critical role in the Company's financial ... Lead and develop the credit, collections, and deductions/chargebacks teams, establishing clear ...

CFS

Credit Specialist

Grand Rapids, MI

$26 - $31/hr

Hands-on exposure to credit, collections, and AR within healthcare services * Opportunity to work ... Strong attention to detail in financial data management A strong fit for credit and AR ...

LHH US

Remote B2B Collections Analyst

Grand Rapids, MI · Remote

$26 - $31/hr

Experience managing a high-volume accounts receivable portfolio. * Strong understanding of accounts receivable, credit, and collections processes. * Excellent verbal and written communication skills.

LHH US

Remote B2B Collections Analyst

Grand Rapids, MI · Remote

$26 - $31/hr

Experience managing a high-volume accounts receivable portfolio. * Strong understanding of accounts receivable, credit, and collections processes. * Excellent verbal and written communication skills.

Crystal Flash

Credit Specialist

Grand Rapids, MI

Identify troubled accounts and work with Credit Managers to perform collection activities such ... Minimum of 2 years' experience related to credit, collections, or customer service. * At least 2 ...

Zeal Credit Union

Collections Specialist

Livonia, MI

$17.25 - $23.50/hr

This position provides credit analysis and debt management counseling to improve members' financial lives by establishing savings plans, minimizing debt, or preventing collections action. Experience ...

Zeal Credit Union

Collections Specialist

Livonia, MI · On-site

$16.25 - $22/hr

This position provides credit analysis and debt management counseling to improve members' financial lives by establishing savings plans, minimizing debt, or preventing collections action. Experience ...

Stellantis

Credit Specialist

Auburn Hills, MI

Managing and monitoring the day-to-day cash collection processes for assigned "lines of business ... Prior Credit/Collections experience Our Benefits -- Designed with You in Mind Comprehensive Health ...

Zeal Credit Union

Collections Specialist

Livonia, MI · On-site

$16.25 - $22/hr

This position provides credit analysis and debt management counseling to improve members' financial lives by establishing savings plans, minimizing debt, or preventing collections action. Experience ...

Trinseo LLC

Collections Analyst (NA)

Midland, MI

Actively manage workload and escalate inefficiencies and concerns to the Collections Manager and Credit Manager * Function as a member of a team, demonstrating effective teamwork and relationship ...

Trinseo

Collections Analyst (NA)

Midland, MI · On-site

Actively manage workload and escalate inefficiencies and concerns to the Collections Manager and Credit Manager * Function as a member of a team, demonstrating effective teamwork and relationship ...

Trinseo LLC

Collections Analyst (NAM)

Midland, MI

Actively manage workload and escalate inefficiencies and concerns to the Collections Manager and Credit Manager * Function as a member of a team, demonstrating effective teamwork and relationship ...

Trinseo

Collections Analyst (NAM)

Midland, MI · On-site

Actively manage workload and escalate inefficiencies and concerns to the Collections Manager and Credit Manager * Function as a member of a team, demonstrating effective teamwork and relationship ...

Velo Associates PLC

Collector

Grand Rapids, MI · On-site

$18 - $22/hr

Collections Manager and Collections Supervisor Pay Type: Hourly Travel Required: None Position Type ... Collect payments via credit card or direct debit via phone. * Follow up on initial contacts.

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Credit Collections Manager information

See Michigan salary details

$47.5K

$75.9K

$110.7K

How much do credit collections manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for credit collections manager in Michigan is $75,924.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $87,200.00 per year, depending on experience, location, and employer.

What are some typical challenges Credit Collections Managers face when balancing customer relationships with collection targets?

Credit Collections Managers often navigate the delicate balance between achieving collection targets and maintaining positive customer relationships. Common challenges include handling sensitive conversations with clients experiencing financial hardship, negotiating payment arrangements that align with company policies, and ensuring timely collections without damaging long-term business rapport. Successful managers employ empathy, strong communication skills, and strategic negotiation to resolve issues while protecting the company's financial interests. Collaboration with sales, customer service, and finance teams is also essential to develop solutions that work for both the business and its clients.

What Does a Credit and Collections Manager Do?

The job duties of a credit and collections manager involve overseeing credit and collections operations for a company or organization. In this career, your responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement. You establish metrics for evaluating risk, and you maintain documentation for each of the accounts under your management. You also set limits on the amount of credit. If a customer builds too much debt, the credit and collections manager initiates collections proceedings. You also ensure quality customer service and approve reimbursement when necessary.

What are the key skills and qualifications needed to thrive as a Credit Collections Manager, and why are they important?

To thrive as a Credit Collections Manager, you need expertise in credit management, debt collection practices, financial analysis, and typically a degree in finance, accounting, or a related field. Familiarity with collections software (such as SAP, Oracle, or FICO), CRM systems, and certification from organizations like the ACA International is often required. Strong negotiation, leadership, and communication skills are crucial for managing teams and resolving sensitive debtor situations. These skills ensure effective debt recovery, maintain positive client relationships, and minimize financial risk for the organization.

What does a Credit Collections Manager do?

A Credit Collections Manager is responsible for overseeing a company’s credit and collections operations. They manage teams that evaluate creditworthiness of clients, set credit limits, and ensure timely collection of outstanding invoices. Their role involves developing policies to minimize financial risk, negotiating payment plans with clients, and maintaining positive customer relationships. They also analyze accounts receivable data, prepare reports, and collaborate with other departments to optimize cash flow.
More about Credit Collections Manager jobs
What are the most commonly searched types of Credit Collections jobs in Michigan? The most popular types of Credit Collections jobs in Michigan are:
What are popular job titles related to Credit Collections Manager jobs in Michigan? For Credit Collections Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Credit Collections Manager jobs in Michigan look for? The top searched job categories for Credit Collections Manager jobs in Michigan are:
What cities in Michigan are hiring for Credit Collections Manager jobs? Cities in Michigan with the most Credit Collections Manager job openings:
Credit Collections Manager jobs near you
Infographic showing various Credit Collections Manager job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $75,924 per year, or $36.5 per hour.
Sr. Manager, Credit

Sr. Manager, Credit

Carhartt

Dearborn, MI • On-site

Full-time

Posted 15 days ago

Carhartt rating

8.0

Company rating: 8.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Position Details:
Title: Sr. Manager, Credit
Department: Accounting
Reports to: Director, Finance - CCG/NAWS
Location: Dearborn
Job Classification: Hybrid
FLSA Status: Exempt
Job Band: Manager
Job Summary
The Sr. Manager, Credit plays a critical role in the Company's financial success by establishing credit policies, optimizing risk adjusted credit portfolio performance, ensuring timely collections, overseeing resolution of customer chargebacks and enabling profitable revenue growth across the business. This role blends strategic oversight with hands-on management of credit operations, analytics, customer risk assessment, and cross-functional partnership with Sales, FP&A, Legal, IT, Distribution and Customer Care. Success in this position requires robust business acumen and a deep understanding of corporate strategies, enabling alignment of departmental objectives with broader organizational goals. The leader is accountable for leveraging artificial intelligence (AI) technologies to optimize decision-making, automate processes, and enhance team performance, while also fostering effective partnerships with Sales leadership to drive revenue growth and customer satisfaction.
Inspired by Hard Work
At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create.
Associate Responsibilities
  • Lead and develop the credit, collections, and deductions/chargebacks teams, establishing clear goals, KPIs, and performance expectations aligned with the company's broader financial and strategic objectives.
  • Create and maintain credit risk models that reflect strategic growth plans, tailored for unique business unit needs, industry benchmarks, trade reporting insights, and customer relationship history-maximizing credit availability while mitigating unacceptable risk exposure.
  • Assess customer creditworthiness using advanced analytics and AI-driven scoring models. Develop credit policies that balance risk and growth opportunities, and establish clear protocols for holds, escalations, and cross-functional alignment in resolving issues.
  • Collaborate proactively with Sales leadership to align credit strategies with revenue objectives, resolve customer challenges, provide guidance on credit decisions, and benchmark customer and portfolio risk relative to industry peers. Promote open communication and joint problem-solving to enhance customer experience.
  • Drive holistic account management and portfolio health, ensuring customer balances remain within established metrics. Build and maintain policies and processes that incorporate corporate risk tolerance, industry best practices, and operational benchmarks.
  • Oversee and optimize the collections process, leveraging automation and predictive tools to prioritize accounts, anticipate payment behaviors, and improve communication efficiency. Lead cross-functional efforts with Sales, Customer Care, DC Operations, and AR to accelerate dispute resolution and improve cash conversion.
  • Ensure credit and collections operations support corporate financial strategy, integrating an understanding of company priorities and long-term goals into decision-making, policy design, and process enhancements.
  • Develop and refine cash flow forecasts to support Treasury planning. Collaborate with FP&A and Accounting on the analysis of deductions, disputes, and bad debt performance.
  • Champion the adoption of AI and automation technologies, including machine learning models, predictive analytics, AI chatbots, and RPA. Continuously evaluate and evolve department workflows to improve efficiency, accuracy, and service levels.
  • Manage the company's trade credit insurance policy, including policy administration, compliance, reporting, and claims processing with the insurer. Act as primary liaison with our third-party broker.
  • Manage relationships and negotiate contracts with third-party credit reporting services, including Dun & Bradstreet, Creditntell, and similar partners.

Required Education
  • Bachelor's degree in accounting, finance, or related field.
  • Master's degree preferred

Required Skills & Experience
  • 10+ years of experience leading credit, collections, or accounts receivable functions, including establishing customer credit lines, conducting market and industry risk assessments, and participating in credit industry associations (e.g., NACM/CRF).
  • 2-4 years of leadership experience with a track record of developing and attracting talent.
  • Strong analytical, problem-solving, and business acumen, with proficiency in AI-enabled analytics platforms and experience integrating artificial intelligence or automation technologies into credit or operational workflows.
  • Exceptional communication and presentation skills, with the ability to influence decision-making, collaborate across all levels of the organization, and independently create and deliver executive-level presentations.
  • Proven ability to operate in a fast-paced, dynamic environment, managing multiple priorities with strong attention to detail, organizational discipline, and a high degree of accountability.
  • Strong interpersonal and leadership skills, including the ability to motivate teams, influence cross-functional partners, and drive results through collaboration.
  • Experience with ERP systems, including at least two years supporting system reviews or enhancements; SAP experience preferred.
  • Industry experience in consumer goods credit management, apparel or footwear, preferred.

Physical Requirements and Working Conditions
  • Office environment, cubicle setting.
  • Extended periods of time sitting, standing, typing on a computer is required.
  • Able to work some evenings or weekends if necessary.
  • Travel required, less than 25%.
  • This position has a Hybrid location: Associate will work on-site regularly as needed for work activities.
  • Carhartt is a tobacco free workplace.

#LI-HYBRID
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.

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