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Credit Collections Manager Jobs in Michigan (NOW HIRING)

Velo Associates PLC

Collector

Grand Rapids, MI · On-site

$18 - $22/hr

Collections Manager and Collections Supervisor Pay Type: Hourly Travel Required: None Position Type ... Collect payments via credit card or direct debit via phone. * Follow up on initial contacts.

Velo Associates PLC

Collector

Grand Rapids, MI · On-site

$18 - $22/hr

Collections Manager and Collections Supervisor Pay Type: Hourly Travel Required: None Position Type ... Collect payments via credit card or direct debit via phone. * Follow up on initial contacts.

LHH US

Remote B2B Collections Specialist

Grand Rapids, MI · Remote

$25 - $31.25/hr

We are seeking a detail-oriented and proactive B2B Collections Specialist / Credit Analyst to join a team in a fully remote capacity. This role is responsible for managing business-to-business ...

LHH US

Remote B2B Collections Specialist

Grand Rapids, MI · Remote

$25 - $31.25/hr

We are seeking a detail-oriented and proactive B2B Collections Specialist / Credit Analyst to join a team in a fully remote capacity. This role is responsible for managing business-to-business ...

Lineage Logistics

Collections Coordinator

Novi, MI · On-site

... Managers maintaining the Account Receivables ensuring locations are adhering to the company ... Process credit applications and responding to credit inquiries from external and internal clients.

Amerisure

Credit Risk Analyst

Farmington Hills, MI · On-site

$65 - $90/hr

... manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.Due to a ... Minimize bad debt risk and maximize accounts receivable collections.Ensure established standards ...

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All JobsCredit Collections JobsCredit Collections Manager JobsCredit Collections Manager Jobs in Michigan

Credit Collections Manager information

See Michigan salary details

$47.5K

$75.9K

$110.7K

How much do credit collections manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for credit collections manager in Michigan is $75,924.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $87,200.00 per year, depending on experience, location, and employer.

What does a credit collections manager do?

The job duties of a credit and collections manager involve overseeing credit and collections operations for a company or organization. In this career, your responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement. You establish metrics for evaluating risk, and you maintain documentation for each of the accounts under your management. You also set limits on the amount of credit. If a customer builds too much debt, the credit and collections manager initiates collections proceedings. You also ensure quality customer service and approve reimbursement when necessary.

What are the key skills and qualifications needed to thrive as a credit collections manager?

To thrive as a Credit Collections Manager, you need expertise in credit management, debt collection practices, financial analysis, and typically a degree in finance, accounting, or a related field. Familiarity with collections software (such as SAP, Oracle, or FICO), CRM systems, and certification from organizations like the ACA International is often required. Strong negotiation, leadership, and communication skills are crucial for managing teams and resolving sensitive debtor situations. These skills ensure effective debt recovery, maintain positive client relationships, and minimize financial risk for the organization.

What are some typical challenges credit collections managers face when balancing customer relationships with collection targets?

Credit Collections Managers often navigate the delicate balance between achieving collection targets and maintaining positive customer relationships. Common challenges include handling sensitive conversations with clients experiencing financial hardship, negotiating payment arrangements that align with company policies, and ensuring timely collections without damaging long-term business rapport. Successful managers employ empathy, strong communication skills, and strategic negotiation to resolve issues while protecting the company's financial interests. Collaboration with sales, customer service, and finance teams is also essential to develop solutions that work for both the business and its clients.
More about Credit Collections Manager jobs

What are the most commonly searched types of Credit Collections jobs in Michigan?

The most popular types of Credit Collections jobs in Michigan are:

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For Credit Collections Manager jobs in Michigan, the most frequently searched job titles are:

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The top searched job categories for Credit Collections Manager jobs in Michigan are:

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Cities in Michigan with the most Credit Collections Manager job openings:

Credit Collections Manager jobs near you
Infographic showing various Credit Collections Manager job openings in Michigan as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $75,924 per year, or $36.5 per hour.

Collector

Velo Associates PLC

Grand Rapids, MI • On-site

$18 - $22/hr

Full-time

Re-posted 19 days ago

Job description

Job Title:

Collector

Job Category:

Support

Department:

Collections

Location:

Main Office – Grand Rapids

Team:

TC1

Reports to:

Collections Manager and Collections Supervisor

Pay Type:

Hourly

Travel Required:

None

Position Type:

Full Time

HR Contact:

HR Director

General Purpose: Interact with outside parties by phone to solicit payments for goods or services, collect information, and conduct follow up. 

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

  • Place collection calls in a fast paced, goal oriented collections department. 
  • Communicate appropriately and professionally with consumers to collect funds, set up payment plans, and respond to basic questions. 
  • Provide excellent customer service while contacting consumers on behalf of clients and resolve discrepancies, short payments, small balances, and delinquent accounts. 
  • Review pre-litigation accounts to determine the appropriate path including further collection calling, initiating legal involvement, or placed in No Action Intended (NAI) status. 
  • Place high volume phone calls to delinquent consumers. 
  • Collect payments via credit card or direct debit via phone. 
  • Follow up on initial contacts. 
  • Accurately document all calls and consumer contacts. 


GENERAL RESPONSIBILITIES AND FUNCTIONS: 

  • Ensure security, integrity, compliance, and confidentiality of data. 
  • Ensure that all tasks meet compliance standards. 
  • Follow procedures and training to maximize accuracy and efficiency. 
  • Serve as a resource person for baseline questions and work cooperatively with all team members to coordinate basic procedures, policies, and support of the company goals. 
  • Take ownership for the excellence, efficiency, and accuracy of work product by effectively communicating and providing support in all areas as needed including assisting with coverage during other employee absences. 
  • Report and coordinate primarily with Team Leads, Collections Supervisor, and Collections Manager regarding work-related product. 
  • Provide suggestions for changes and improvement. 
  • All other duties as assigned. 


QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • High School Diploma or Equivalent
  • Strong Typing Skills
  • Strong Attention to Detail and Goal Oriented
  • Commitment to Excellent Customer Service
  • Excellent Written and Verbal Communication Abilities
  • Required Language Skills

 

KEY COMPETENCIES:

  • Communication Skills
  • Persuasiveness
  • Problem Solving
  • Reliable and Consistent Attendance
  • Adaptability 
  • Tenacious Work Ethic
  • Fast Paced and Accurate Work Product
  • Negotiation Skills
  • Stress Tolerance
  • High Energy Level 

 

PREFERRED SKILLS:

  • 1-2 Years High-Volume, Fast-Paced Job Experience
  • Proficient in Relevant Computer Applications and Call Center Systems
  • Knowledge of Collection Principles and Methods
  • Proven Track Record in Collections
  • Knowledge of Billing and Collections Procedures

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.


Monday thru Friday
8am- 4:30pm
40 hours per Week