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Collections Officer Jobs (NOW HIRING)

J&J Ventures

Collections Security Officer

Springfield, IL · On-site

$20 - $25/hr

Job Summary The mission of the Collections Security Officer is to execute video gaming collections. This position requires carrying a firearm. Successful candidates must be 21 years or older, have a ...

PeoplesBank

Collections and Recovery Officer

Holyoke, MA · On-site

$82K - $90K/yr

The Collections & Recovery Officer is responsible for overseeing the Bank's delinquency, non-performing, and charged-off loan portfolios, including mortgage loans. This role leads recovery strategy ...

J&J Ventures

Collections Security Officer

Marion, IL · On-site

$18.85 - $23.56/hr

Job Summary The mission of the Collections Security Officer is to execute video gaming collections. This position requires carrying a firearm. Successful candidates must be 21 years or older, have a ...

J&J Ventures

Collections Security Officer

Hickory Hills, IL · On-site

$18.85 - $23.56/hr

Job Summary The mission of the Collections Security Officer is to execute video gaming collections. This position requires carrying a firearm. Successful candidates must be 21 years or older, have a ...

Bristol County Savings Bank

Loan Collector

Taunton, MA · On-site

$19.38 - $25.55/hr

Collections Reports To: AVP - Collection Officer OVERVIEW: The Loan Collector I will be responsible for assisting the Collection Officer and more senior Loan Collectors in the collection of ...

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F&M Bank

Overdraft Administrator

Swanton, OH · On-site

Internally this position involves extensive contact with account officers and collectors regarding ... Process External Collections Statements Monthly * Extract Reports and Review Auto Charge off ...

Level Up Llc

Collection Management Officer

Reston, VA · On-site

Responsibilities As a Collection Management Officer , you will drive the collection of foreign intelligence and actively manage the dialogue with U.S. intelligence consumers. You will evaluate the ...

Level Up Llc

Collection Management Officer

Reston, VA · On-site

Responsibilities As a Collection Management Officer , you will drive the collection of foreign intelligence and actively manage the dialogue with U.S. intelligence consumers. You will evaluate the ...

AVIAN, LLC

Collection Management Officer

Reston, VA · On-site

As a Collection Management Officer , you will drive the collection of foreign intelligence and actively manage the dialogue with U.S. intelligence consumers. You will evaluate the foreign ...

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Collections Officer information

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How much do collections officer jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for collections officer in the United States is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Officer, and why are they important?

To thrive as a Collections Officer, you need a solid understanding of debt collection practices, financial regulations, and strong numerical skills, often supported by a background in finance or business administration. Familiarity with collections management software, CRM systems, and regulatory compliance tools is typically required. Excellent negotiation, resilience, and interpersonal communication skills help Collections Officers engage effectively with clients and resolve payment issues. These skills ensure effective debt recovery, maintain customer relationships, and uphold organizational financial health.

What does a Collections Officer do?

A Collections Officer is responsible for recovering outstanding debts from individuals or businesses on behalf of a company or financial institution. They contact debtors via phone, email, or letters to negotiate repayment plans and ensure payments are made on time. Collections Officers also maintain records of communications, follow up on overdue accounts, and may escalate unresolved cases to legal teams. Their goal is to minimize financial losses while maintaining a professional and respectful relationship with clients.

How does a Collections Officer typically collaborate with other departments to resolve outstanding accounts?

Collections Officers frequently work closely with customer service, sales, and finance teams to resolve outstanding accounts. They may coordinate with customer service to clarify account discrepancies or payment issues and work with the sales team to understand client history and maintain positive relationships. Regular communication with the finance department is also essential for updating payment records and ensuring compliance with company policies. This cross-functional collaboration helps Collections Officers effectively address payment concerns while preserving customer relationships.

What is the highest paying collection job?

The highest paying collection jobs are often senior or specialized roles such as collections managers or debt recovery directors, who oversee large portfolios and develop strategic recovery plans. These positions typically require extensive experience, strong negotiation skills, and sometimes certifications, with salaries reaching six figures in some industries or organizations.

How to become a collection officer?

To become a collections officer, candidates typically need a high school diploma or equivalent, along with strong communication and negotiation skills. Relevant experience in customer service or finance can be beneficial, and some employers may require knowledge of debt collection laws and the use of collection software. Certification is not mandatory but can improve job prospects.

What are the top 3 skills for a collection officer?

A collections officer needs strong communication skills to negotiate with debtors, attention to detail to accurately track accounts, and problem-solving abilities to develop repayment solutions. Familiarity with collection software and understanding of debt laws also enhance effectiveness in the role.

What is the work of a collection officer?

A collections officer is responsible for contacting customers to recover overdue payments, negotiating repayment plans, and maintaining records of collection activities. They often use communication skills, financial knowledge, and collection software to perform their duties efficiently.

What is the difference between Collections Officer vs Credit Analyst?

AspectCollections OfficerCredit Analyst
Required CredentialsHigh school diploma, sometimes certifications in collections or financeBachelor's degree in finance, accounting, or related field
Work EnvironmentFinancial institutions, debt collection agencies, banksBanks, lending companies, financial services firms
Employer & Industry UsagePrimarily in debt recovery and customer service rolesInvolved in assessing creditworthiness and loan approvals
Common Search & Comparison IntentUnderstanding roles in debt collectionEvaluating credit risk and financial analysis

While both roles operate within the financial sector, a Collections Officer focuses on recovering outstanding debts and managing delinquent accounts, often requiring strong communication skills. A Credit Analyst assesses the creditworthiness of individuals or businesses to inform lending decisions, typically requiring analytical skills and financial knowledge. Both roles are essential in financial institutions but serve different functions in credit management.

What Is a Collections Officer?

A collections officer collects debts on behalf of a company or organization. As a collections officer, you work with delinquent accounts and attempt to collect payment from the debtors. You follow all legal processes necessary to collect the amount owed, which may include taking legal action against the borrower. Your job duties may require you to locate and contact the debtors and make personal visits to collect payment. Qualifications for this career include investigative experience and excellent negotiation skills.

More about Collections Officer jobs
What cities are hiring for Collections Officer jobs? Cities with the most Collections Officer job openings:
Who are the top companies hiring for Collections Officer jobs? The top employers for Collections Officer jobs are:
What states have the most Collections Officer jobs? States with the most job openings for Collections Officer jobs include:
What job categories do people searching Collections Officer jobs look for? The top searched job categories for Collections Officer jobs are:
What are popular job titles related to Collections Officer jobs? For Collections Officer jobs, the most frequently searched job titles are:
Collections Officer jobs near you
Infographic showing various Collections Officer job openings in the United States as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,388 per year, or $23.3 per hour.
Collections Officer I

Collections Officer I

Knoxville TVA Employees Credit Union

Knoxville, TN • On-site

$19.50 - $21.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 8 days ago

Job description

The schedule for this position is on site, Monday - Friday 10:15am - 7:00pm.
Our Mission is to help Members grow financially.
Our Vision is to be Members' First Choice for all Financial Services.
We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.
Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.
Submit your application to us today and let us be the First Choice for your new career journey!
About Us:
Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.
Pay: Starting Range is $19.50 - $21.50, depending on work experience
Benefits:
  • Employer-paid health and dental insurance monthly premiums
  • Accrual of PTO Leave
  • Employer-matched 401k, 50% match up to 6% of employee contributions
  • Employer-paid Group Life Insurance and Long-Term Disability benefits
  • Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
  • Paid Holidays and Paid Training
  • Potential pay increases through additional training opportunities
  • Opportunity to earn incentive pay
  • The ability to help serve your local community through our mindset of People Helping People!

PRIMARY RESPONSIBILITIES
Monitor payments for late and/or delinquency status. Follow up on delinquent and overdue accounts by receiving and initiating phone calls, texts and/or letters.
Communicate sense of urgency when speaking to members in reference to their delinquent account.
Collect on multiple delinquent accounts and communicate a sense of urgency to the debtor to pay the delinquent loan up to date. Document all work including, but not limited to, phone calls and promises to pay to maintain accurate records on accounts.
Order appropriate collection letters according to department guidelines.
Understand and appropriately apply the Fair Debt Collection Practices Act (FDCPA) in all account communication.
Identify and recommend accounts for extensions and workout/consolidation loans and assist with negotiation and presentations for approval.
Perform skip tracing techniques, including but not limited to: reading credit reports, utilizing search engines, social media and vendor systems.
Maintain an understanding of Credit Union utilized systems including but not limited to payment and insurance vendor systems.
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.
QUALIFICATIONS
Education/Experience - High school diploma or equivalent required. At least one year collection or credit union experience is strongly preferred or equivalent combination of education and experience. Experience collecting on multiple loan products strongly preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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