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Collections Officer Jobs (NOW HIRING)

PotomacWave Consulting, Inc.

$60 - $80/hr

PotomacWave is looking for a Departmental Requirements Officer (DRO) to join our team supporting a ... various collections. * Ability to establish and maintain effective mission execution and ...

F&M Bank

Overdraft Administrator

Swanton, OH

Internally this position involves extensive contact with account officers and collectors regarding ... Process External Collections Statements Monthly * Extract Reports and Review Auto Charge off ...

KBR

Collection Management Officer

Sterling, CO · On-site

$156K - $234K/yr

Collection Management Officer Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

EUCCU

Collection Officer I

Price, UT · On-site

$16.77 - $25.15/hr

Assigns accounts to third party collections agencies maintaining records of account activity * Monitor and process loan payoff information and provide this communication to dealerships and insurance ...

EUCCU

Collection Officer I

Price, UT · On-site

$16.77 - $25.15/hr

Assigns accounts to third party collections agencies maintaining records of account activity * Monitor and process loan payoff information and provide this communication to dealerships and insurance ...

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How much do collections officer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for collections officer in the United States is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $29.57 per hour, depending on experience, location, and employer.

What is a collections officer?

A collections officer collects debts on behalf of a company or organization. As a collections officer, you work with delinquent accounts and attempt to collect payment from the debtors. You follow all legal processes necessary to collect the amount owed, which may include taking legal action against the borrower. Your job duties may require you to locate and contact the debtors and make personal visits to collect payment. Qualifications for this career include investigative experience and excellent negotiation skills.

What does a collections officer do?

A Collections Officer is responsible for recovering outstanding debts from individuals or businesses on behalf of a company or financial institution. They contact debtors via phone, email, or letters to negotiate repayment plans and ensure payments are made on time. Collections Officers also maintain records of communications, follow up on overdue accounts, and may escalate unresolved cases to legal teams. Their goal is to minimize financial losses while maintaining a professional and respectful relationship with clients.

What are the key skills and qualifications needed to thrive as a collections officer, and why are they important?

To thrive as a Collections Officer, you need a solid understanding of debt collection practices, financial regulations, and strong numerical skills, often supported by a background in finance or business administration. Familiarity with collections management software, CRM systems, and regulatory compliance tools is typically required. Excellent negotiation, resilience, and interpersonal communication skills help Collections Officers engage effectively with clients and resolve payment issues. These skills ensure effective debt recovery, maintain customer relationships, and uphold organizational financial health.

How does a collections officer typically collaborate with other departments to resolve outstanding accounts?

Collections Officers frequently work closely with customer service, sales, and finance teams to resolve outstanding accounts. They may coordinate with customer service to clarify account discrepancies or payment issues and work with the sales team to understand client history and maintain positive relationships. Regular communication with the finance department is also essential for updating payment records and ensuring compliance with company policies. This cross-functional collaboration helps Collections Officers effectively address payment concerns while preserving customer relationships.

What is the difference between Collections Officer vs Credit Analyst?

AspectCollections OfficerCredit Analyst
Required CredentialsHigh school diploma, sometimes certifications in collections or financeBachelor's degree in finance, accounting, or related field
Work EnvironmentFinancial institutions, debt collection agencies, banksBanks, lending companies, financial services firms
Employer & Industry UsagePrimarily in debt recovery and customer service rolesInvolved in assessing creditworthiness and loan approvals
Common Search & Comparison IntentUnderstanding roles in debt collectionEvaluating credit risk and financial analysis

While both roles operate within the financial sector, a Collections Officer focuses on recovering outstanding debts and managing delinquent accounts, often requiring strong communication skills. A Credit Analyst assesses the creditworthiness of individuals or businesses to inform lending decisions, typically requiring analytical skills and financial knowledge. Both roles are essential in financial institutions but serve different functions in credit management.

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Collections Officer jobs near you
Infographic showing various Collections Officer job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,388 per year, or $23.3 per hour.

Departmental Requirements Officer

PotomacWave Consulting

Washington, DC • On-site

$60K - $80K/yr

Full-time

Posted 24 days ago

Job description

PotomacWave is looking for a Departmental Requirements Officer (DRO) to join our team supporting a Federal client in Washington, DC. The individual supporting this position will be responsible for assisting in the planning and organizing of integrated, GEOINT collection requirement strategies using complex, coherent and systematic intelligence collection campaigns employing national and theater assets against nuclear and energy-related targets worldwide. The individual will collaborate with a team of discipline specific and all source collection requirement managers to develop multi-discipline, department level collection requirement strategies in both complex and comprehensive generic templated approaches, as well as specifically focused ad-hoc methods.
Responsibilities:
  • Provide GEOINT collection management and requirements analysis on assigned target areas.
  • Plan and organize, GEOINT collection requirements efforts of the DOE in using complex coherent and systematic campaigns against nuclear, science, technology, counterintelligence, and energy-related targets world-wide.
  • Submit GEOINT requirements via national level requirement systems.
  • Work effectively as a member of a diverse team, accepting and giving effective feedback, and collaborating with other collection requirement managers across the intelligence community.
  • Develop and present intelligence collection requirement management strategies and approaches.
  • Build, establish, and maintain relationships with key national, Departmental, IC and military partners.
  • Represent the Department on INT collection requirements subcommittees and working groups.
  • Assess the effectiveness of GEOINT collection.
  • Write, review, and submit GEOINT collection requirements (National, Theater, Source Directed) to include website and database updates.
  • Analyze Departmental and analyst needs to determine functional and cross-functional intelligence requirements and their relationship/performance against gaps.
  • Knowledge of MASINT collection and systems is desirable; experience writing, reviewing, and submitting MASINT collection requirements a plus.
Qualifications:
  • Bachelor's degree from an accredited college or university in a related discipline required.
  • Minimum of five (5) years of experience, or three (3) years of professional experience with a related master's degree, in the desired collection requirement discipline (GEOINT) or operations management at the tactical, strategic, or national level required.
  • A collection requirements background with an understanding of the National Intelligence Priority Framework (NIPF), relevant National Collection Directives, report generation and dissemination.
  • Training and a working knowledge of discipline-specific collection requirements, evaluation and tasking systems used by originators.
  • Knowledge of, and skill in applying technical collection planning concepts, principles, practices, laws, regulations, and methods and techniques to include US person reporting issues.
  • Knowledge of the full spectrum of IC collection capabilities and accesses, to include strengths and weaknesses of specific sources/agencies in a specific discipline. Knowledge of the missions and functions of agencies within the Intelligence Community who specialize in the various collections.
  • Ability to establish and maintain effective mission execution and interdepartmental and interagency coordination of the department's collection requirements, training, and tools.
  • Experience supporting a collection requirements portfolio; understanding customer requirements with proven skill in measuring departmental information gaps and the effectiveness of collection strategies.
  • Successfully completed a discipline-specific training program.
  • Experience with, or knowledge of GIMS; GIMS certification preferred. Certification can be obtained if candidate has a strong background in collection requirements management. Training must be completed within the first six (6) months of employment.
  • The selection of an individual for this position may be conditioned upon his or her successful completion of a counterintelligence-scope polygraph examination.
  • Must have an active DOE Q or Top-Secret clearance.

Salary range $60,000 - $80,000
Equal Opportunity Employer/Race/Sex/Religion/Disability/Veteran Status/Sexual Orientation/Gender Identity/National Origin/Age.

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