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Collections Officer Jobs (NOW HIRING)

NexTier Bank

Special Assets Officer

Butler, PA

Collections Officer KNOWLEDGE, SKILLS, AND ABILITIES: * Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer ...

ICCU

Member Assistance Officer

Chubbuck, ID · On-site

Responsible for the control of delinquent loan accounts, overdrawn checking account, and pending past due payment reminders. Makes follow up telephone calls on delinquent accounts and maintains ...

Friedman Williams

Collections Specialist

Uniondale, NY · On-site

$19.25 - $26/hr

... Officer, Collections Manager, Billing Department and Accounting Department Ad hoc requests and special projects EXPERIENCE 4 year college degree 3+ years of collections experience Law firm or ...

rivkin

Collections Specialist

Uniondale, NY

$70K - $85K/yr

Work closely with Partners, Chief Operating Officer, Collections Manager, Billing Department and Accounting Department * Ad hoc requests and special projects EXPERIENCE * 4 year college degree * 3+ ...

rivkin

Collections Specialist

Uniondale, NY

$70K - $85K/yr

Work closely with Partners, Chief Operating Officer, Collections Manager, Billing Department and Accounting Department * Ad hoc requests and special projects EXPERIENCE * 4 year college degree * 3+ ...

Earnest

Director of Collections

San Francisco, CA

$178K - $222K/yr

The Director of Collections will report to our Chief Product Officer. As the Director of Collections you will: * Build and lead our collections strategy across personal loans and student loan ...

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Collections Officer information

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$41

How much do collections officer jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for collections officer in the United States is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Officer, and why are they important?

To thrive as a Collections Officer, you need a solid understanding of debt collection practices, financial regulations, and strong numerical skills, often supported by a background in finance or business administration. Familiarity with collections management software, CRM systems, and regulatory compliance tools is typically required. Excellent negotiation, resilience, and interpersonal communication skills help Collections Officers engage effectively with clients and resolve payment issues. These skills ensure effective debt recovery, maintain customer relationships, and uphold organizational financial health.

What does a Collections Officer do?

A Collections Officer is responsible for recovering outstanding debts from individuals or businesses on behalf of a company or financial institution. They contact debtors via phone, email, or letters to negotiate repayment plans and ensure payments are made on time. Collections Officers also maintain records of communications, follow up on overdue accounts, and may escalate unresolved cases to legal teams. Their goal is to minimize financial losses while maintaining a professional and respectful relationship with clients.

How does a Collections Officer typically collaborate with other departments to resolve outstanding accounts?

Collections Officers frequently work closely with customer service, sales, and finance teams to resolve outstanding accounts. They may coordinate with customer service to clarify account discrepancies or payment issues and work with the sales team to understand client history and maintain positive relationships. Regular communication with the finance department is also essential for updating payment records and ensuring compliance with company policies. This cross-functional collaboration helps Collections Officers effectively address payment concerns while preserving customer relationships.

What is the highest paying collection job?

The highest paying collections jobs are often senior or managerial roles such as Collections Manager or Credit and Collections Director, which can offer salaries exceeding $80,000 annually. These positions typically require extensive experience, strong negotiation skills, and knowledge of credit laws and collection software.

What jobs pay 500,000 a year in the US?

Jobs that can pay $500,000 or more annually in the US include high-level executive roles such as CEOs, CFOs, and other C-suite positions, as well as successful entrepreneurs, top-tier surgeons, and certain specialized professionals like investment bankers and hedge fund managers. These roles typically require extensive experience, advanced skills, and often involve significant responsibility or ownership stakes.

What are the top 3 skills for a collection officer?

A collections officer needs strong communication skills to negotiate with debtors, attention to detail to accurately track accounts, and problem-solving abilities to develop repayment solutions. Familiarity with collection software and understanding of debt laws also enhance effectiveness in the role.

What is the work of a collection officer?

A collections officer is responsible for contacting customers to recover overdue payments on loans, credit accounts, or bills. They assess account statuses, negotiate repayment plans, and maintain records of collection efforts, often using specialized software. Strong communication skills and knowledge of debt recovery laws are essential for this role.

What is the difference between Collections Officer vs Credit Analyst?

AspectCollections OfficerCredit Analyst
Required CredentialsHigh school diploma, sometimes certifications in collections or financeBachelor's degree in finance, accounting, or related field
Work EnvironmentFinancial institutions, debt collection agencies, banksBanks, lending companies, financial services firms
Employer & Industry UsagePrimarily in debt recovery and customer service rolesInvolved in assessing creditworthiness and loan approvals
Common Search & Comparison IntentUnderstanding roles in debt collectionEvaluating credit risk and financial analysis

While both roles operate within the financial sector, a Collections Officer focuses on recovering outstanding debts and managing delinquent accounts, often requiring strong communication skills. A Credit Analyst assesses the creditworthiness of individuals or businesses to inform lending decisions, typically requiring analytical skills and financial knowledge. Both roles are essential in financial institutions but serve different functions in credit management.

What Is a Collections Officer?

A collections officer collects debts on behalf of a company or organization. As a collections officer, you work with delinquent accounts and attempt to collect payment from the debtors. You follow all legal processes necessary to collect the amount owed, which may include taking legal action against the borrower. Your job duties may require you to locate and contact the debtors and make personal visits to collect payment. Qualifications for this career include investigative experience and excellent negotiation skills.

More about Collections Officer jobs
What cities are hiring for Collections Officer jobs? Cities with the most Collections Officer job openings:
Who are the top companies hiring for Collections Officer jobs? The top employers for Collections Officer jobs are:
What states have the most Collections Officer jobs? States with the most job openings for Collections Officer jobs include:
What job categories do people searching Collections Officer jobs look for? The top searched job categories for Collections Officer jobs are:
What are popular job titles related to Collections Officer jobs? For Collections Officer jobs, the most frequently searched job titles are:
Collections Officer jobs near you
Infographic showing various Collections Officer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,388 per year, or $23.3 per hour.
Special Assets Officer

Special Assets Officer

NexTier Bank

Butler, PA

Other

Posted 22 days ago

Job description

JOB SUMMARY
Directs and supervises the Special Asset Department, including loan collection and foreclosure activities;
Responsible for maintenance, security and sale of real estate obtained through foreclosure; negotiates rental, lease or sales agreements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Participates in the financial institution's development of collection policies and procedures for foreclosure, credit for payment of delinquent accounts, and other default procedures.
  • Reviews the delinquent loan status for the financial institution, may make contact with delinquent account holders through telephone calls, letters and personal visits.
  • Approves subordinate personnel collection activities regarding workouts of loan payments on delinquent accounts, assisting in procedures when necessary.
  • Manages reports of current and recently closed residential mortgage and commercial loans ensuring that the information is accurate and in compliance with fair credit reporting regulations.
  • Directs foreclosure of delinquent accounts determined to be unresolvable, ensuring that all proper documentation is accounted for and all data are properly entered.
  • Works with financial institution legal counsel regarding litigation and foreclosure activities and attends court hearings as required.
  • Oversees foreclosed properties for proper management and regular inspections, as well as tax and insurance payments.
  • Performs other duties as assigned.
ADDITIONAL RESPONSIBILITIES:
  • Attend seminars and meetings as appropriate.
  • Comply with all safety policies, practices, and procedures.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
  • Collections Officer
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources. Strong organizational and analytical skills.
  • Sales- Knowledge of principle and methods for promoting and selling products or services.
  • Speaking - Talking to others to convey information effectively.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Computer Skills - Intermediate computer skills including electronic mail, routine database activity, word processing, spreadsheet, etc.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as managing files and records, and other office procedures and terminology.
  • Accounting - Knowledge of accounting principles and practices, banking and the analysis and reporting of financial data.
  • Banking-- Knowledge of financial industry and bank dynamics, and a thorough knowledge of bank's products and services, and bank security and transaction policies.
  • Critical Thinking -Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Monitoring - Monitoring/assessing your performance to make improvements or take corrective action.
  • Law and Government -Knowledge of banking laws and regulations.
  • Bank Secrecy Act - In the performance of all the respective tasks and duties, employee will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures.
EDUCATION AND EXPERIENCE:
  • Bachelor's degree in related field
  • At least six years related experience and/or training;
  • Or equivalent combination of education and experience.

PHYSICAL/WORK CONDITIONS: In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk and hear frequently, and lift up to 10 lbs. occasionally; may be required to work evenings and/or weekends, attend remote meetings and/or to travel.

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