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Collections Officer Jobs (NOW HIRING)

Level Up Llc

Collection Management Officer

Reston, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Responsibilities As a Collection Management Officer , you will drive the collection of foreign intelligence and actively manage the dialogue with U.S. intelligence consumers. You will evaluate the ...

KBR, Inc.

Collection Management Officer

Dulles, VA · On-site

$156K - $234K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collection Management Officer Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR

Collection Management Officer

Dulles, VA · On-site

$156K - $234K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collection Management Officer Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

Fnbcorp

Collections Representative

Pittsburgh, PA

$16.50 - $21.25/hr

Collections Representatives Loan Adjustor (Levels I, II, III) Retail Lending | Pittsburgh, PA or ... Partner with internal teams (loan officers, recovery specialists, etc.) to resolve accounts

Fnbcorp

Collections Representative

Hermitage, PA

$15.50 - $20/hr

Collections Representatives Loan Adjustor (Levels I, II, III) Retail Lending | Pittsburgh, PA or ... Partner with internal teams (loan officers, recovery specialists, etc.) to resolve accounts

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Collections Officer information

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How much do collections officer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for collections officer in the United States is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a collections officer, and why are they important?

To thrive as a Collections Officer, you need a solid understanding of debt collection practices, financial regulations, and strong numerical skills, often supported by a background in finance or business administration. Familiarity with collections management software, CRM systems, and regulatory compliance tools is typically required. Excellent negotiation, resilience, and interpersonal communication skills help Collections Officers engage effectively with clients and resolve payment issues. These skills ensure effective debt recovery, maintain customer relationships, and uphold organizational financial health.

What does a collections officer do?

A Collections Officer is responsible for recovering outstanding debts from individuals or businesses on behalf of a company or financial institution. They contact debtors via phone, email, or letters to negotiate repayment plans and ensure payments are made on time. Collections Officers also maintain records of communications, follow up on overdue accounts, and may escalate unresolved cases to legal teams. Their goal is to minimize financial losses while maintaining a professional and respectful relationship with clients.

How does a collections officer typically collaborate with other departments to resolve outstanding accounts?

Collections Officers frequently work closely with customer service, sales, and finance teams to resolve outstanding accounts. They may coordinate with customer service to clarify account discrepancies or payment issues and work with the sales team to understand client history and maintain positive relationships. Regular communication with the finance department is also essential for updating payment records and ensuring compliance with company policies. This cross-functional collaboration helps Collections Officers effectively address payment concerns while preserving customer relationships.

What is the difference between Collections Officer vs Credit Analyst?

AspectCollections OfficerCredit Analyst
Required CredentialsHigh school diploma, sometimes certifications in collections or financeBachelor's degree in finance, accounting, or related field
Work EnvironmentFinancial institutions, debt collection agencies, banksBanks, lending companies, financial services firms
Employer & Industry UsagePrimarily in debt recovery and customer service rolesInvolved in assessing creditworthiness and loan approvals
Common Search & Comparison IntentUnderstanding roles in debt collectionEvaluating credit risk and financial analysis

While both roles operate within the financial sector, a Collections Officer focuses on recovering outstanding debts and managing delinquent accounts, often requiring strong communication skills. A Credit Analyst assesses the creditworthiness of individuals or businesses to inform lending decisions, typically requiring analytical skills and financial knowledge. Both roles are essential in financial institutions but serve different functions in credit management.

What is a collections officer?

A collections officer collects debts on behalf of a company or organization. As a collections officer, you work with delinquent accounts and attempt to collect payment from the debtors. You follow all legal processes necessary to collect the amount owed, which may include taking legal action against the borrower. Your job duties may require you to locate and contact the debtors and make personal visits to collect payment. Qualifications for this career include investigative experience and excellent negotiation skills.

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Collections Officer jobs near you
Infographic showing various Collections Officer job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $48,388 per year, or $23.3 per hour.

HUMINT Collection Management Officer

Orbis Operations

Mclean, VA • On-site

Other

Re-posted 24 days ago

Job description

HUMINT Collection Management Officer
Orbis Operations is a leading Irregular Warfare training and consulting firm supporting the US Department of Defense and Intelligence Community as well as commercial clients.
Orbis is currently seeking a full-time Collection Management Officer (CMO) to support a customer's operational requirements in the DC area. The position requires an active Top Secret and Sensitive Compartmented Information with a polygraph examination. Successful candidate will work well in team environments and will be capable of operating independently with minimal supervision. Candidate will interact with customer personnel at all levels within the customer organization. The position requires prior experience as a CMO and experience supporting HUMINT operations.
JOB DESCRIPTION: The primary functions of a CMO is to actively manage the two-way dialogue between the intelligence organization and intelligence consumers, establish and identify intelligence collection requirements, and evaluate intelligence to ensure collection is providing US foreign policy and national security decision-makers with timely, accurate, clear, and concise reporting. CMOs also provide detailed knowledge of cases and demonstrate objective analysis to specific operations that result in assessments and recommendations for collection requirements and operational testing methodology. CMOs will utilize client-specific databases to conduct multiple layers of research and write summaries, reports, official correspondence, and guidance. Daily activities include:
  • Guide intelligence collection and dissemination by serving as the bridge between the client and intelligence community
  • Draft questions and areas for follow-up and work with the client to draft reports that convey the information accurately and clearly
  • Provide operational guidance for ongoing cases, ensuring any CI issues are identified to protect the client's personnel and facilities
  • Establish and identify intelligence collection requirements, validate sources and evaluate intelligence production
  • Provide briefings on cases to senior officials and identifying potential issues
REQUIRED EDUCATION/SKILLS:
  • TS/SCI with Polygraph required
  • 3 years of experience as a Collection Management Officer
  • Prior experience supporting HUMINT operations
  • Bachelor's degree is required
PREFERRED QUALIFICATIONS:
  • CMO Certification is a plus
  • Ability to plan and organize tasks independently
  • Exercise sound operational judgment
  • Strong written and oral communication, organization, and interpersonal skills
  • Ability to pose creative solutions to operational challenges

Orbis Operations is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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