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Client Success Jobs (NOW HIRING)

InfoCision

Client Success Manager

Akron, OH

Client Success Manager Department: Marketing Reports To: VP / Director of Client Services Job Type: Full-Time, Exempt (Salaried) About the Role We're seeking a results-driven Client Success Manager ...

Virtual Task Buddie

Client Success Specialist

Boston, MA · Remote

$60K - $75K/yr

Client Success Specialist About the Role Task Buddie is seeking Client Success Specialists to join our growing team. In this role, you'll manage relationships with new and existing clients, ensuring ...

Task Buddie

Client Success Specialist

Boston, MA · On-site +1

$60K - $75K/yr

Client Success Specialist About the Role Task Buddie is seeking Client Success Specialists to join our growing team. In this role, you'll manage relationships with new and existing clients, ensuring ...

Bankjoy

Client Success Manager

Austin, TX · On-site

Position Overview We are looking for a Client Success Manager to join our growing CSM team as we scale our client base across credit unions and community banks nationwide. You will own a portfolio of ...

Business Insider

Client Success Manager

New York, NY

$80K - $90K/yr

Business Insider is hiring a Client Success Manager to join our Revenue Operations Team to own the account management of direct and programmatic deals for some of our East Coast-based clients.

eMed LLC

Client Success Manager

Miami, FL · On-site

Client Success Manager Location: Miami, FL or Chicago, IL About eMed eMed is a digital health leader powered by its Empathetic AI™ Population Health Platform. We partner with employers, governments ...

DeepIntent

Client Success Manager

New York, NY · On-site

$90K - $100K/yr

The Client Success team is responsible for providing excellent client service, collaborating with Sales to build RFPs, and managing all post sales activities from set up through post campaign ...

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Manager, Client Success

Los Angeles, CA · Remote

$125K - $135K/yr

Role Overview The Manager, Client Success is a frontline people leader responsible for leading, coaching, and developing a team of Client Success professionals. This role is accountable for ...

Business Insider

Client Success Manager

New York, NY · On-site

$80K - $90K/yr

Business Insider is hiring a Client Success Manager to join our Revenue Operations Team to own the account management of direct and programmatic deals for some of our East Coast-based clients.

Paradigm

Client Success Manager

Virginia Beach, VA · On-site

$65K - $90K/yr

We are seeking a senior-level Client Success Manager to support complex client relationships, lead advanced onboarding efforts, and help our higher education clients get the most value from Paradigm ...

Arcesium LLC

Client Success Manager

New York, NY · Hybrid

$220K - $260K/yr

The Client Success Service Solutions (CS3) team is dedicated to building lasting partnerships that create value, foster trust, and ensure our clients maximize the full potential of our products and ...

Homethrive

Client Success Manager

Client Success Manager Role Homethrive is seeking a Client Success Manager to establish and build customer relationships to expand client engagement. The Client Success Manager is responsible for ...

Lyra Technology Group

Client Success Manager

Portsmouth, NH · On-site

$70K - $80K/yr

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...

AHU Technologies, Inc.

Client Success Executive

$60K - $80K/yr

Client Success Executive Location: Remote (United States) Compensation: $60,000 - $80,000 base + OTE About the Role We are seeking a proactive and client-focused Client Success Executive to ensure ...

Lyra Technology Group

Client Success Manager

Portsmouth, NH · On-site

$70K - $80K/yr

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...

Ylopo

Client Success Manager

Phoenix, AZ

$60K - $75K/yr

Reporting directly to the Manager of Client Success, the Client Success Manager role is focused primarily on retaining clients and providing them with an exceptional experience using our system. This ...

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Client Success information

See salary details

$32.5K

$83.1K

$140K

How much do client success jobs pay per year?

As of Jul 17, 2026, the average yearly pay for client success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
More about Client Success jobs
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What states have the most Client Success jobs? States with the most job openings for Client Success jobs include:
What job categories do people searching Client Success jobs look for? The top searched job categories for Client Success jobs are:
Client Success jobs near you
Client Success Manager

Client Success Manager

InfoCision

Akron, OH

Full-time

Re-posted 26 days ago

InfoCision rating

2.9

Company rating: 2.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Job description

Job Title: Client Success Manager
Department: Marketing
Reports To: VP / Director of Client Services
Job Type: Full-Time, Exempt (Salaried)

About the Role

We're seeking a results-driven Client Success Manager to lead client accounts, drive performance, and build strong, lasting partnerships. In this role, you'll serve as the primary liaison between clients and internal teams, ensuring campaigns deliver measurable results while identifying opportunities for growth and optimization.

Key Responsibilities

  • Serve as the main point of contact for assigned client accounts, ensuring clear, timely, and effective communication
  • Build strong client relationships and identify opportunities to grow accounts and revenue
  • Manage and mentor Account Representatives to meet performance goals and KPIs
  • Analyze campaign performance, track key metrics, and provide strategic recommendations
  • Develop and adjust call strategies, scripts, and program objectives based on data insights
  • Collaborate cross-functionally with operations, IT, and leadership to execute successful campaigns
  • Oversee campaign performance from launch through completion, ensuring quality and profitability
  • Prepare accurate quotes, forecasts, and reports for clients and internal stakeholders
  • Monitor billing, invoicing, and account records for accuracy and completeness
  • Drive adoption of internal tools, including AI-driven solutions, to improve efficiency and results
  • Stay current on industry trends and continuously identify process improvements

What We're Looking For

  • Strong communication and relationship-building skills
  • Ability to manage multiple projects and priorities in a fast-paced environment
  • Analytical mindset with the ability to interpret data and drive decisions
  • Leadership experience or ability to coach and develop team members
  • Detail-oriented with strong organizational skills
  • Experience in client services, account management, or marketing preferred


Minimum Qualifications:

Bachelor's degree (B.A.) from four-year college or university; previous promotions from Account Representative to Senior Account Representative; 5 years marketing experience; or equivalent combination of education and experience.

Career Path:

  • Client Success Manager
  • Senior Client Success Manager
  • Director of Client Services/Success
  • Senior Director of Client Services/Success
  • Vice President - Client Services/Success

Essential Skills and Abilities: A Senior Client Success Manager/Client Success Manager must have :

Strong Mathematical Skills:
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Excellent Reasoning Ability:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

**Reasonable accommodations may be made to enable persons with disabilities, under the ADA, to perform essential job functions.

Special/ Additional Requirements:

Persons in this position may be required to pass a drug and alcohol, credit, and/or criminal background check. Employees must be able to work five (5) days per week, including dayshift, mid-shift and night shift (this schedule may vary based on start and end times). Weekend hours may also be required.


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