ZipRecruiter

Log In

1

Client Success Jobs in Arkansas (NOW HIRING)

CEPRES

$130K - $167K/yr

We are seeking a VP Client Success & Retention (f/m/x) to lead CEPRES' global customer success organization and drive long-term value across our institutional client base. This is a senior leadership ...

Acxiom LLC

Your role blends strategic insight, operational excellence, and cross-functional leadership to elevate client success and internal alignment. You will serve as the primary point of contact for your ...

next page

Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Arkansas

Client Success information

See Arkansas salary details

$26.9K

$68.7K

$115.8K

How much do client success jobs pay per year?

As of Aug 25, 2026, the average yearly pay for client success in Arkansas is $68,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,200.00 and $81,900.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Arkansas?

The most popular types of Client Success jobs in Arkansas are:

What job categories do people searching Client Success jobs in Arkansas look for?

The top searched job categories for Client Success jobs in Arkansas are:

What cities in Arkansas are hiring for Client Success jobs?

Cities in Arkansas with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $68,686 per year, or $33 per hour.

Client Success Manager

North Little Rock, AR • On-site

First Orion Corp.
Telecommunications • 201 - 500 employees
Learn more about First Orion Corp.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

First Orion is seeking a Client Success Manager (CSM) to support the ongoing success of assigned client accounts for First Orion Solutions. This role partners with internal teams and client stakeholders to help deliver contracted services, support client onboarding, monitor account activity, and communicate updates related to projects, issues, and product releases. The CSM works closely with the Client Engagement Team, Product Team, and other cross-functional partners to help ensure clients receive timely support and continue to achieve value from First Orion solutions.
The CSM should be able to build trust and rapport with clients by communicating clearly, following through on commitments, and approaching client needs with urgency and care. This role helps represent the client's perspective within First Orion while balancing client priorities with internal processes and business needs. The CSM provides helpful guidance, shares relevant feedback, and collaborates with teammates to support positive outcomes for both the client and First Orion.
When client issues arise, the CSM helps communicate timely updates, coordinate with the appropriate internal teams, and provide visibility into resolution progress. The CSM should be proactive, organized, and comfortable supporting client conversations with clear information and a solution-focused mindset.
What you'll be doing:
  • Serve as a day-to-day point of contact for assigned clients
  • Support client onboarding and help deliver a positive client experience
  • Build productive relationships with client stakeholders and internal partners
  • Provide Customer Portal training and respond to client questions as needed
  • Monitor key client metrics, including subscriber KPIs, volume trends, and anomalies
  • Help ensure their clients are achieving value from First Orion solutions
  • Support quality delivery of contracted services and solutions
  • Gather and document requirements for account-related projects with guidance from senior team members
  • Track client-related deliverables, timelines, and status updates
  • Coordinate issue updates and resolution progress with internal teams and clients
  • Partner with the Product Team to understand release details and help communicate relevant updates to clients
  • Collaborate with the Client Engagement Team to identify client needs and potential opportunities
  • Work across First Orion teams to support client requests and account needs
  • Prepare materials for client status meetings and support meeting facilitation
  • Help ensure First Orion and clients remain aligned with contractual obligations
  • Prepare operational metrics and supporting materials for Business Reviews
  • Communicate progress on initiatives to internal and external stakeholders

What you'll need:
  • Bachelor's degree in Business Administration or a related field, or equivalent relevant experience
  • 1-3 years of experience in client success, account support, customer service, or a related client-facing role
  • A passion for client success and advocacy
  • Strong communication skills with the ability to share clear updates with clients and internal teams
  • Strong organizational skills and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Comfort working with data, metrics, and client reporting
  • Technical aptitude and willingness to learn First Orion solutions

Bonus Points:
  • Experience in SaaS, telecom, mobile, or technology solutions
  • Marketing or digital campaign experience
  • Experience supporting client onboarding or implementation activities
  • Familiarity with client reporting, operational metrics, or business reviews
  • Product knowledge in mobile solutions

Company Benefits:
Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we're helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!
Learn More About First Orion:
First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.
  • First Orion has been voted a Great Place to Work with top rankings in every category.
  • Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
  • First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure:
First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.
This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.
First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion's immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.

Apply