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Client Success Jobs in Alberta (NOW HIRING)

Dashboard

Client Success Manager

Calgary, AB

Client Success Manager Vicimus delivers innovative marketing and technology solutions that help automotive dealerships drive results, retain customers, and grow their businesses. We're looking for a ...

AltaML

Director, Client Success

Edmonton, AB · On-site

AltaML is seeking a Director, Client Success to own delivery outcomes, client relationships, and portfolio health across our most complex engagements. This is a senior leadership role that sits at ...

AltaML

Director, Client Success

Calgary, AB · On-site

AltaML is seeking a Director, Client Success to own delivery outcomes, client relationships, and portfolio health across our most complex engagements. This is a senior leadership role that sits at ...

Vicimus Inc.

Client Success Manager

Calgary, AB · On-site

Client Success Manager Vicimus delivers innovative marketing and technology solutions that help automotive dealerships drive results, retain customers, and grow their businesses. Were looking for a ...

TMX Group

Client Success Specialist

Calgary, AB · Hybrid

The Client Success Specialist is an essential, multi-faceted member of the Equity Plan Solutions (EPS) team at TSX Trust. Reporting directly to the Manager, Equity Plan Solutions, this role bridges ...

Lifeworks

Customer Success Manager

Calgary, AB · On-site

CA$23K - CA$44K/mo

Drive client engagement with TELUS Health EFAP and well-being solutions through innovative ... Strong analytical skills to measure client success and identify growth opportunities Great-to-haves

Xerox

Client Manager - Alberta

Edmonton, AB · Hybrid

... success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Client ... Manager, Enterprise Team - Canada About the Role Xerox is seeking a dynamic and strategic Client ...

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Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Alberta

Client Success information

See Alberta salary details

$23K

$59.2K

$116.5K

How much do client success jobs pay per year?

As of Jul 17, 2026, the average yearly pay for client success in Alberta is $59,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
What are the most commonly searched types of Client Success jobs in Alberta? The most popular types of Client Success jobs in Alberta are:
What job categories do people searching Client Success jobs in Alberta look for? The top searched job categories for Client Success jobs in Alberta are:
What cities in Alberta are hiring for Client Success jobs? Cities in Alberta with the most Client Success job openings:
Client Success jobs near you

Client Success Manager

Dashboard

Calgary, AB

Full-time

Posted 17 days ago

Job description

Client Success Manager


Vicimus delivers innovative marketing and technology solutions that help automotive dealerships drive results, retain customers, and grow their businesses. We're looking for a Client Success Managerto join our Client Operations team and play a key role in supporting our Canadian dealership clients.


If you're passionate about marketing, thrive in a client-facing rolethis role is for you.


About the Role

As a Client Success Manager, you will own the day-to-day management, performance, and satisfaction of a portfolio of dealership clients across Canada. You'll act as their strategic partner, guiding campaign execution, analyzing results, recommending improvements, and ensuring they get the most value from the Vicimus product suite.

This is a fast-paced, highly collaborative role that blends client success, digital marketing, analysis, and strategic thinking.


Responsibilities

  • Manage end-to-end campaign execution for your assigned accounts, including configuration, optimization, QA, and product utilization
  • Host monthly strategy sessions with clients to review performance, highlight insights, and discuss new opportunities
  • Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagement
  • Participate in internal team meetings, sharing client updates, opportunities, risks, and feedback
  • Develop and maintain strategic account plans that support long-term client success and revenue growth
  • Monitor key metrics and KPIs to identify trends, risks, and performance opportunities
  • Understand client goals and challenges, providing thoughtful solutions that align with their business objectives
  • Identify upselling opportunities and present additional products or services that enhance client results
  • Share client-driven insights to support product development and feature planning
  • Onboard new clients, providing smooth transitions, training, and ongoing support
  • Educate clients on Vicimus products to ensure they are leveraging all available features
  • Respond to Level 1 support inquiries and guide clients through basic system usage questions
  • Submit and track Level 2 technical tickets, including feature requests and product issues
  • Collaborate with the Creative Team to develop visually compelling marketing assets
  • Build strong client relationships through consistent communication and proactive outreach
  • Anticipate and address potential issues, initiating save procedures if required
  • Contribute ideas and feedback to improve internal processes and the overall product ecosystem


Experience & Qualifications

  • 2+ years in customer success, account management, or client-facing roles (experience with SaaS or digital solutions is an asset)
  • Excellent written and verbal communication in both languages
  • Automotive industry or dealership marketing experience is a must
  • Strong understanding of digital marketing strategies, especially within the automotive retail space
  • Demonstrated ability to interpret performance data and communicate insights clearly to clients
  • Tech-savvy and marketing-savvy, with the ability to learn new tools quickly
  • Proven ability to prioritize, multitask, and respond quickly to client needs
  • A strong grasp of the sales cycle, customer retention, and upselling
  • Exceptional communication skills-confident, persuasive, and clear
  • A proactive, reliable, "get-it-done" attitude
  • A passion for helping clients succeed and building long-lasting relationships


Why You'll Love Working With Us


  • Opportunity to work with leading automotive dealerships across the country
  • Collaborative team culture with supportive leadership
  • Exposure to innovative marketing technologies and evolving product lines
  • Opportunities for professional growth across Client Operations, Marketing, and Product

Vicimus is an equal opportunity employer

At Vicimus we welcome diversity and we celebrate our differences. In fact, we believe in difference makers. And in good people. Having a diverse workforce inspires new ideas, creates bigger opportunities, and builds stronger bridges with our customers.

All employment decisions here at Vicimus (including hiring, transfer, promotion, compensation, eligibility for benefits and termination) are based on our business needs, job requirements and individuals' qualifications. Vicimus does not discriminate against any employee or applicant because of race, national or ethnic origin, colour, religion, gender, age, sexual orientation, gender identity or expression, marital status, family status, disability and any other status protected by the law.

Vicimus is committed to fair and accessible employment practices and will provide reasonable accommodation for people with disabilities during recruitment, assessment and upon hiring.

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