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Customer Success Manager Remote Jobs in Alberta (NOW HIRING)

Karbon

Senior Customer Success Manager

Calgary, AB · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...

Karbon

Customer Success Manager - SMB

Calgary, AB · Remote

As an SMB Customer Success Manager you will... * Build and maintain strong customer relationships, acting as the main point of contact. * Manage a large portfolio of SMB accounts, maximizing the ...

Niricson

Head of Portfolio Growth

Calgary, AB · On-site +1

Canada, Remote About Niricson At Niricson, we believe the world's most critical infrastructure ... Experience managing account managers, customer success managers, or strategic account teams. What ...

Miratech

Delivery Director

Edmonton, AB · On-site +1

Proven success managing enterprise-scale customer implementation, transformation, or managed ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Lendesk

Product Manager

Calgary, AB · On-site +1

The Role We are looking for a Product Manager (remote, residing in Canada). You'll own a meaningful ... Build and maintain a signal system that captures insights from sales, customer service, product ...

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Customer Success Manager Remote information

See Alberta salary details

$25.5K

$74.2K

$113.5K

How much do customer success manager remote jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success manager remote in Alberta is $74,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $98,000.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What job categories do people searching Customer Success Manager Remote jobs in Alberta look for?

The top searched job categories for Customer Success Manager Remote jobs in Alberta are:

What cities in Alberta are hiring for Customer Success Manager Remote jobs?

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Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Alberta as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $74,204 per year, or $35.7 per hour.

Lead Customer Success Manager

GE Vernova

Calgary, AB • Remote

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

GE Vernova rating

8.2

Company rating: 8.2 out of 10

Based on 116 frontline employees who took The Breakroom Quiz

134th of 499 rated machine equipment manufacturers

Job description

Job Description Summary Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.). Job Description Roles and Responsibilities Drive overall post-sales relationship with assigned accounts including activities such as training, professional services, technical support, renewals, expansion, and advocacy. Collaborate cross-functionally to shepherd customers through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy. Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions. Required Qualifications 10 years' experience in Customer Success Management. Proven ability to drive Software Adoption and Realize Customer outcomes Bachelor's degree from an accredited university or college in STEM or Business Desired Characteristics Proven Ability to lead account engagements, drive software renewals, and realize customer value Working Experience in the Power and Oil and Gas Vertical Able to drive Enterprise Account improvements and leverage cross functional teams Experience managing account commercials, including pricing, profitability, and contracts is an asset. For candidates applying to a Canadian-based position, the pay range for this position is between 112,500.00 - 168,700.00 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: 10% AIP This posting is for an existing vacancy. Note: To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used. Additional Information Relocation Assistance Provided: Yes LI-Remote - This is a remote position

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