... analytics, or automation in vendor management * Familiarity with third-party risk management frameworks (TPRM) * Experience with IT financial management, chargeback/showback models * Experience ...
... analytics, or automation in vendor management * Familiarity with third-party risk management frameworks (TPRM) * Experience with IT financial management, chargeback/showback models * Experience ...
Quality Engineer
Springfield, TN · On-site
$117K/yr
... and chargebacks in compliance with customer timelines. Work with management to establish ... Prepare technical statistical analysis of field failures, including diagnostic codes, customer ...
Quality Engineer
Springfield, TN · On-site
$117K/yr
... and chargebacks in compliance with customer timelines. Work with management to establish ... Prepare technical statistical analysis of field failures, including diagnostic codes, customer ...
Analyze root causes of deductions and implement process improvements that reduce future chargebacks and revenue leakage. Systems amp; Process Improvement * Partner with IT and external trading ...
Analyze root causes of deductions and implement process improvements that reduce future chargebacks and revenue leakage. Systems amp; Process Improvement * Partner with IT and external trading ...
Accounting Manager
South Pittsburg, TN · On-site
Analyze root causes of deductions and implement process improvements that reduce future chargebacks and revenue leakage. Systems & Process Improvement * Partner with IT and external trading partners ...
Accounting Manager
South Pittsburg, TN · On-site
Analyze root causes of deductions and implement process improvements that reduce future chargebacks and revenue leakage. Systems & Process Improvement * Partner with IT and external trading partners ...
MLOps Engineer
Nashville, TN · On-site
Experience with cloud cost management and practices (e.g., Azure Cost Management, chargeback/show ... Exposure to managing and monitoring ML workloads that support generative AI or advanced analytics ...
MLOps Engineer
Nashville, TN · On-site
Experience with cloud cost management and practices (e.g., Azure Cost Management, chargeback/show ... Exposure to managing and monitoring ML workloads that support generative AI or advanced analytics ...
Troubleshoot and correct vendor compliance issues while minimizing chargebacks and provide root cause analysis and corrective feedback. * Monitor and report daily goals and objectives to management ...
Troubleshoot and correct vendor compliance issues while minimizing chargebacks and provide root cause analysis and corrective feedback. * Monitor and report daily goals and objectives to management ...
Troubleshoot and correct vendor compliance issues while minimizing chargebacks and provide root cause analysis and corrective feedback. * Monitor and report daily goals and objectives to management ...
Troubleshoot and correct vendor compliance issues while minimizing chargebacks and provide root cause analysis and corrective feedback. * Monitor and report daily goals and objectives to management ...
Chargeback Analyst information
See Tennessee salary details
$15.71 - $17.69
3% of jobs
$17.69 - $19.68
5% of jobs
$21.01 is the 25th percentile. Wages below this are outliers.
$19.68 - $21.66
24% of jobs
$21.66 - $23.64
12% of jobs
The median wage is $25.06 / hr.
$23.64 - $25.63
7% of jobs
$25.63 - $27.61
9% of jobs
$27.61 - $29.59
11% of jobs
$30.22 is the 75th percentile. Wages above this are outliers.
$29.59 - $31.58
12% of jobs
$31.58 - $33.56
10% of jobs
$33.56 - $35.54
4% of jobs
$35.54 - $37.53
3% of jobs
$15
$26
$37
How much do chargeback analyst jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for chargeback analyst in Tennessee is $26.36, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $31.20 per hour, depending on experience, location, and employer.
What is a chargeback analyst?
A Chargeback Analyst is a financial professional responsible for investigating and resolving chargeback claims, which occur when a customer disputes a transaction with their bank or credit card provider. They analyze transaction records, communicate with merchants and banks, and gather supporting documentation to determine the validity of each claim. Their goal is to minimize financial losses for their organization by ensuring that chargeback cases are handled efficiently and accurately. They also help identify patterns of fraud or errors and recommend process improvements to reduce future chargebacks.
What is the difference between Chargeback Analyst vs Fraud Analyst?
| Aspect | Chargeback Analyst | Fraud Analyst |
|---|---|---|
| Required Credentials | Banking certifications, knowledge of payment processing | Cybersecurity certifications, fraud detection training |
| Work Environment | Financial institutions, e-commerce companies | Banking, finance, e-commerce, security firms |
| Employer & Industry Usage | Payment processors, banks, merchants | Financial institutions, online retailers, security agencies |
| Common Search & Comparison | Yes | Yes |
While both roles involve financial security and transaction analysis, a Chargeback Analyst primarily handles disputes related to payment reversals, whereas a Fraud Analyst focuses on detecting and preventing fraudulent activities. The roles often overlap in financial institutions and e-commerce, but each has distinct responsibilities and skill sets.
What are some common challenges faced by chargeback analysts and how can they be addressed?
Chargeback Analysts often encounter challenges such as managing high volumes of dispute cases, keeping up with changing card network regulations, and effectively communicating with both merchants and customers. To address these, it's important to stay organized, leverage chargeback management software, and regularly participate in industry training. Building strong cross-functional relationships with fraud prevention and customer service teams also helps streamline the investigation and resolution process.
What is a chargeback analyst?
A chargeback analyst is responsible for evaluating disputed credit card transactions. In this job, your duties are to investigate disputes, look for documentation of a purchase, determine whether there was fraud, and validate the chargeback if appropriate. You also work with merchants and card providers to ensure their record-keeping systems are adequate. The qualifications for a career as a chargeback analyst are a bachelor’s degree in finance and up to three years of experience working in the finance industry. Additionally, you need strong communication and problem-solving skills.
What are the key skills and qualifications needed to thrive as a chargeback analyst?
To excel as a Chargeback Analyst, you need a solid understanding of payment processing, financial regulations, and dispute resolution, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, payment gateways, and data analysis tools like Excel is typically required. Attention to detail, problem-solving ability, and strong communication skills help you investigate cases and collaborate with merchants or customers. These skills are crucial for minimizing financial losses and ensuring compliance in a fast-paced financial environment.
How much does a chargeback analyst make?
A chargeback analyst typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the employer. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries. The role often requires familiarity with payment processing systems and dispute management tools.
More about Chargeback Analyst jobs
What are the most commonly searched types of Chargeback Analyst jobs in Tennessee?
The most popular types of Chargeback Analyst jobs in Tennessee are:
What are popular job titles related to Chargeback Analyst jobs in Tennessee?
For Chargeback Analyst jobs in Tennessee, the most frequently searched job titles are:
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Full-time
Re-posted 5 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
44th of 150 rated financial services
Job description
Overview
Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Senior Manager to lead the Vendor Management Office (VMO). This role serves as a strategic leader responsible for defining and executing the enterprise vendor management strategy across Deloitte's technology ecosystem.
You will lead a high-performing VMO function that drives vendor governance, financial optimization, performance management, and risk alignment across a complex portfolio of strategic technology partners. This role operates at the intersection of technology, finance, procurement, and risk, ensuring Deloitte maximizes value from its vendor investments while enabling innovation, scalability, and operational excellence.
As a VMO leader, you will shape the future of vendor management through ServiceNow-enabled automation, AI-driven insights, and continuous capability evolution, aligning vendor strategy with enterprise priorities.
Recruiting for this role ends on September 30, 2026
Work You'll Do
- Lead the enterprise vendor management strategy across DT-US.
- Establish and evolve governance frameworks, operating models, policies, and standards across the vendor lifecycle.
- Advise the CIO, COO, and senior business leaders on vendor strategy, selection, and portfolio governance.
- Drive alignment across U.S. and Global VMO priorities and strategies.
- Build, lead, and develop a multidisciplinary VMO team spanning vendor governance, performance, financial management, and risk.
- Oversee end-to-end vendor lifecycle management, from onboarding through renewal or exit, while ensuring alignment with architecture, security, compliance, and risk requirements.
- Lead vendor portfolio strategy through major transformation efforts, including large-scale technology initiatives, mergers and acquisitions, and divestitures.
- Own vendor performance and financial management, including SLA/SLO alignment, KPI tracking, executive reporting, budgeting, forecasting, cost optimization, and issue remediation.
- Lead the enterprise VMO technology roadmap in ServiceNow, including Supplier Lifecycle Operations and Contract Management Pro, to advance automation, standardization, analytics, and AI-enabled capabilities.
- Own the third-party risk framework and partner across Procurement, Finance, Legal, Cyber, Risk, and Technology to strengthen vendor governance, manage risk, and inform long-term investment decisions.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
Qualifications Required
- Bachelor's degree
- 10+ years of experience in IT vendor management, supplier governance, strategic sourcing, or enterprise technology operations
- 2+ years experience leading or transforming a Vendor Management Office or similar governance function in addition to working on the budgeting, forecasting and cost optimizations of VMOs
- 8+ years vendor lifecycle management, performance governance, and financial management
- 1+ years recently working with ServiceNow Supplier Lifecycle Operations (SLO) and Contract Management Pro as core VMO platform modules
- Bachelor's degree in Business, Finance, Information Systems, or equivalent
- Limited immigration sponsorship may be available
- Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office
Preferred
- Proven ability to lead teams and influence senior stakeholders
- Strong strategic, analytical, and problem-solving skills
- Executive communication and presentation skills
- Experience in large-scale enterprise IT environments
- Experience leveraging AI, predictive analytics, or automation in vendor management
- Familiarity with third-party risk management frameworks (TPRM)
- Experience with IT financial management, chargeback/showback models
- Experience developing vendor market intelligence and benchmarking
- MBA or equivalent graduate degree
Why Join DT-US?
DT-US powers the technology ecosystem behind Deloitte's U.S. businesses. You will join a forward-looking organization focused on innovation, operational excellence, and scalable governance models that enable enterprise transformation.
This is an opportunity to lead and shape a critical enterprise capability, driving measurable impact across vendor strategy, financial performance, and technology delivery.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $208,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
EA_ExpHire
#LH-1
EA_ITS_ExpHire
Qualifications:Overview
Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Senior Manager to lead the Vendor Management Office (VMO). This role serves as a strategic leader responsible for defining and executing the enterprise vendor management strategy across Deloitte's technology ecosystem.
You will lead a high-performing VMO function that drives vendor governance, financial optimization, performance management, and risk alignment across a complex portfolio of strategic technology partners. This role operates at the intersection of technology, finance, procurement, and risk, ensuring Deloitte maximizes value from its vendor investments while enabling innovation, scalability, and operational excellence.
As a VMO leader, you will shape the future of vendor management through ServiceNow-enabled automation, AI-driven insights, and continuous capability evolution, aligning vendor strategy with enterprise priorities.
Recruiting for this role ends on September 30, 2026
Work You'll Do
- Lead the enterprise vendor management strategy across DT-US.
- Establish and evolve governance frameworks, operating models, policies, and standards across the vendor lifecycle.
- Advise the CIO, COO, and senior business leaders on vendor strategy, selection, and portfolio governance.
- Drive alignment across U.S. and Global VMO priorities and strategies.
- Build, lead, and develop a multidisciplinary VMO team spanning vendor governance, performance, financial management, and risk.
- Oversee end-to-end vendor lifecycle management, from onboarding through renewal or exit, while ensuring alignment with architecture, security, compliance, and risk requirements.
- Lead vendor portfolio strategy through major transformation efforts, including large-scale technology initiatives, mergers and acquisitions, and divestitures.
- Own vendor performance and financial management, including SLA/SLO alignment, KPI tracking, executive reporting, budgeting, forecasting, cost optimization, and issue remediation.
- Lead the enterprise VMO technology roadmap in ServiceNow, including Supplier Lifecycle Operations and Contract Management Pro, to advance automation, standardization, analytics, and AI-enabled capabilities.
- Own the third-party risk framework and partner across Procurement, Finance, Legal, Cyber, Risk, and Technology to strengthen vendor governance, manage risk, and inform long-term investment decisions.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
Qualifications Required
- Bachelor's degree
- 10+ years of experience in IT vendor management, supplier governance, strategic sourcing, or enterprise technology operations
- 2+ years experience leading or transforming a Vendor Management Office or similar governance function in addition to working on the budgeting, forecasting and cost optimizations of VMOs
- 8+ years vendor lifecycle management, performance governance, and financial management
- 1+ years recently working with ServiceNow Supplier Lifecycle Operations (SLO) and Contract Management Pro as core VMO platform modules
- Bachelor's degree in Business, Finance, Information Systems, or equivalent
- Limited immigration sponsorship may be available
- Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office
Preferred
- Proven ability to lead teams and influence senior stakeholders
- Strong strategic, analytical, and problem-solving skills
- Executive communication and presentation skills
- Experience in large-scale enterprise IT environments
- Experience leveraging AI, predictive analytics, or automation in vendor management
- Familiarity with third-party risk management frameworks (TPRM)
- Experience with IT financial management, chargeback/showback models
- Experience developing vendor market intelligence and benchmarking
- MBA or equivalent graduate degree
Why Join DT-US?
DT-US powers the technology ecosystem behind Deloitte's U.S. businesses. You will join a forward-looking organization focused on innovation, operational excellence, and scalable governance models that enable enterprise transformation.
This is an opportunity to lead and shape a critical enterprise capability, driving measurable impact across vendor strategy, financial performance, and technology delivery.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $208,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
EA_ExpHire
#LH-1
EA_ITS_ExpHire
Education:Bachelor's DegreeEmployment Type: