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Chargeback Analyst Jobs in Tennessee (NOW HIRING)

GOVX

Risk Mitigation Associate - Fraud

La Vergne, TN · On-site

$41K - $47K/yr

Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims. Requirements Education/Experience: Associates degree (Bachelors preferred) and 1+ years in e ...

GovX

Risk Mitigation Associate - Fraud

La Vergne, TN · On-site

$20 - $23/hr

Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims. Requirements Education/Experience:   Associate's degree (Bachelor's preferred) and 1+ years ...

GOVX

Risk Mitigation Associate - Fraud

La Vergne, TN · On-site

$20 - $23/hr

Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims. Requirements Education/Experience: Associate's degree (Bachelor's preferred) and 1+ years in e ...

GOVX

Risk Mitigation Associate - Fraud

La Vergne, TN · On-site

$41K - $47K/yr

Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims. Requirements Education/Experience: Associates degree (Bachelors preferred) and 1+ years in e ...

GOVX

Risk Mitigation Associate - Fraud

La Vergne, TN · On-site

$20 - $23/hr

Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims. Requirements Education/Experience: Associate's degree (Bachelor's preferred) and 1+ years in e ...

GOVX

Risk Mitigation Associate - Fraud

La Vergne, TN · On-site

$41K - $47K/yr

Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims. Requirements Education/Experience: Associates degree (Bachelors preferred) and 1+ years in e ...

Addison Group

Risk Mitigation Associate

La Vergne, TN · On-site

$20 - $23/hr

We are seeking a detail-oriented and analytical Risk Mitigation Associate to support fraud ... Research chargeback cases, collect supporting documentation, and assist with resolving disputed ...

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All JobsChargeback Analyst JobsChargeback Analyst Jobs in Tennessee

Chargeback Analyst information

See Tennessee salary details

$15

$26

$37

How much do chargeback analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for chargeback analyst in Tennessee is $26.36, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $31.20 per hour, depending on experience, location, and employer.

What is a chargeback analyst?

A Chargeback Analyst is a financial professional responsible for investigating and resolving chargeback claims, which occur when a customer disputes a transaction with their bank or credit card provider. They analyze transaction records, communicate with merchants and banks, and gather supporting documentation to determine the validity of each claim. Their goal is to minimize financial losses for their organization by ensuring that chargeback cases are handled efficiently and accurately. They also help identify patterns of fraud or errors and recommend process improvements to reduce future chargebacks.

What is a chargeback analyst?

A chargeback analyst is responsible for evaluating disputed credit card transactions. In this job, your duties are to investigate disputes, look for documentation of a purchase, determine whether there was fraud, and validate the chargeback if appropriate. You also work with merchants and card providers to ensure their record-keeping systems are adequate. The qualifications for a career as a chargeback analyst are a bachelor’s degree in finance and up to three years of experience working in the finance industry. Additionally, you need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a chargeback analyst?

To excel as a Chargeback Analyst, you need a solid understanding of payment processing, financial regulations, and dispute resolution, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, payment gateways, and data analysis tools like Excel is typically required. Attention to detail, problem-solving ability, and strong communication skills help you investigate cases and collaborate with merchants or customers. These skills are crucial for minimizing financial losses and ensuring compliance in a fast-paced financial environment.

What are some common challenges faced by chargeback analysts and how can they be addressed?

Chargeback Analysts often encounter challenges such as managing high volumes of dispute cases, keeping up with changing card network regulations, and effectively communicating with both merchants and customers. To address these, it's important to stay organized, leverage chargeback management software, and regularly participate in industry training. Building strong cross-functional relationships with fraud prevention and customer service teams also helps streamline the investigation and resolution process.

What is the difference between Chargeback Analyst vs Fraud Analyst?

AspectChargeback AnalystFraud Analyst
Required CredentialsBanking certifications, knowledge of payment processingCybersecurity certifications, fraud detection training
Work EnvironmentFinancial institutions, e-commerce companiesBanking, finance, e-commerce, security firms
Employer & Industry UsagePayment processors, banks, merchantsFinancial institutions, online retailers, security agencies
Common Search & ComparisonYesYes

While both roles involve financial security and transaction analysis, a Chargeback Analyst primarily handles disputes related to payment reversals, whereas a Fraud Analyst focuses on detecting and preventing fraudulent activities. The roles often overlap in financial institutions and e-commerce, but each has distinct responsibilities and skill sets.

How much does a chargeback analyst make?

A chargeback analyst typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the employer. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries. The role often requires familiarity with payment processing systems and dispute management tools.
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For Chargeback Analyst jobs in Tennessee, the most frequently searched job titles are:

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Chargeback Analyst jobs near you
Infographic showing various Chargeback Analyst job openings in Tennessee as of August 2026, with employment types broken down into 87% Full Time, 7% Part Time, and 6% Contract. Highlights an 79% Physical, 9% Hybrid, and 12% Remote job distribution, with an average salary of $54,830 per year, or $26.4 per hour.

Inside Sales Account Manager

Southeastern Freight Lines

Nashville, TN

Full-time

Re-posted 2 days ago

Southeastern Freight Lines rating

8.8

Company rating: 8.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

2nd of 64 rated delivery companies

Job description

As an Inside Sales Account Manager, you will be responsible for shipment and revenue growth of an assigned sales territory which may include Account in multiple Service Center. The assigned sales territory will primarily include customers who require less face-to-face interaction and more phone and email communication. You will provide direct support to the local Account Manager(s) at assigned Service Center, as well as research opportunities and work with Account Managers to develop internal solutions that promote customer satisfaction and business growth.

Initiate telephone calls to existing and prospective account. Present the Company’s capabilities, advantages, coverage, and all services. Utilize business intelligence resources and tools (Tableau Dashboards, etc.) to identify opportunities and grow the Company's market share. Negotiate price when setting up new account by gathering competitive data, submitting Pricing Adjustment Requests (PARs), and distributing published pricing. Work the Service Center Miscellaneous Report to identify potential opportunities and keep Service Center Non Credit/Chargebacks to a minimum. Manage and analyze Quote Reports (Canada, Puerto Rico, etc.) to determine business the Company is handling compared to opportunities the Company is missing. Manage all customer satisfaction and problem resolution issues including freight bill corrections, weight and inspection issues, lost and damaged claim issues, missed pickups, collections, etc. Responsible for making decisions regarding the management of a specific account to include negotiating pricing, working with the Operations Department as it relates to service capabilities and commitments to customers, etc. Responsible for interacting with internal customers from various departments on a daily basis during the management of individual Account. This interaction may be with associates in Pricing, National Account, Claims, Revenue Accounting, etc. Identify and sell the Company’s eShipping Exchange solutions to customers in the territory when applicable.

For this role, you will need to have a High School Diploma, 1 year of customer service and sales (inside or outside) experience. We would prefer for you to have a Bachelor's Degee.

Work Shift

First Shift

http://www.youtube.com/watch?v=xZc1A8aeshc

What Southeastern Freight Lines employees say

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Hours and flexibility

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About Southeastern Freight Lines

Sourced by ZipRecruiter

Southeastern Freight Lines is a freight transportation company based in Lexington, SC, US. The company operates in the trucking and transportation industry, specializing in customized solutions for regional less-than-truckload (LTL) transportation services. Founded in 1950 by W.T. Cassels, Southeastern Freight Lines initially served a number of states in the southeastern United States. Through the years, the company has significantly expanded, now providing comprehensive transportation solutions all over the continent. Adhering to their mission of meeting or exceeding the needs of every customer – every single time, the company takes pride in consistently delivering top-tier service. Notable achievements include groundbreaking customer service technologies and winning multiple quality awards in their industry.

Industry

Transportation and warehousing

Company size

5,001 - 10,000 Employees

Headquarters location

Lexington, SC, US

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