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Contract Chargeback Analyst Jobs in Tennessee (NOW HIRING)

Deloitte

M&A Data Analytics Manager

Nashville, TN · On-site

Assess revenue quality, payer mix, reimbursement exposure, and contract dynamics within healthcare ... rebate and chargeback data, inventory, pipeline, and customer/channel data) to develop and test ...

SMS Holdings

Billing Specialist

Nashville, TN · On-site

$18.25 - $24.75/hr

Validate billing inputs, which may vary by contract or customer location, from field operations ... Research and process chargebacks, returns, and bad checks. * Review customer accounts for accuracy ...

All JobsContract Chargeback Analyst JobsContract Chargeback Analyst Jobs in Tennessee

Contract Chargeback Analyst information

How does a contract chargeback analyst typically collaborate with sales and finance teams to resolve discrepancies?

A Contract Chargeback Analyst works closely with both sales and finance teams to investigate and resolve chargeback discrepancies. When chargebacks are submitted by customers or distributors, the analyst reviews contracts, pricing agreements, and supporting documentation to verify claims. They regularly communicate with sales representatives to clarify contract terms and with finance professionals to reconcile payments, ensuring that all adjustments are processed accurately and efficiently. This collaborative approach helps maintain strong customer relationships and supports accurate financial reporting.

What are the key skills and qualifications needed to thrive as a contract chargeback analyst, and why are they important?

To thrive as a Contract Chargeback Analyst, a strong background in finance or accounting, analytical skills, and familiarity with contract compliance are essential, often supported by a relevant degree. Proficiency in ERP systems, chargeback management software, and advanced Excel functions is typically required. Attention to detail, problem-solving abilities, and clear communication help analysts investigate discrepancies and collaborate with internal and external stakeholders. These skills ensure accurate chargeback processing, minimize revenue loss, and maintain compliance with contractual obligations.

What is the difference between Contract Chargeback Analyst vs Accounts Payable Specialist?

AspectContract Chargeback AnalystAccounts Payable Specialist
CredentialsTypically requires finance or accounting certifications, such as CPA or similarOften requires basic accounting or finance knowledge, with some roles preferring certifications like APIC or equivalent
Work EnvironmentMostly office-based, working with financial data, contracts, and billing systemsOffice-based, handling invoice processing, payment reconciliation, and vendor communication
Employer & IndustryCommon in finance, telecommunications, and large corporations managing contracts and billingWidely used across industries including retail, manufacturing, and service sectors

The Contract Chargeback Analyst and Accounts Payable Specialist roles share similarities in financial data handling and office environments. However, the Analyst focuses more on contract-related chargebacks and dispute resolution, while the Specialist manages invoice processing and payments. Both roles require strong attention to detail and financial knowledge, but the Analyst often requires more specialized certifications related to finance or contracts.

How much does a contract chargeback analyst make?

A contract chargeback analyst typically earns between $45,000 and $65,000 annually, depending on experience, location, and the employer. The role often requires strong analytical skills and familiarity with payment processing systems and dispute management tools.

How to become a contract chargeback analyst?

To become a contract chargeback analyst, candidates typically need a bachelor's degree in finance, accounting, or a related field. Relevant skills include knowledge of payment processing, dispute resolution, and familiarity with chargeback management tools; certifications like Certified Payments Professional (CPP) can be advantageous. Experience in finance or customer service roles also helps in developing the analytical and communication skills required for the job.

What are popular job titles related to Contract Chargeback Analyst jobs in Tennessee?

For Contract Chargeback Analyst jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Contract Chargeback Analyst jobs in Tennessee look for?

The top searched job categories for Contract Chargeback Analyst jobs in Tennessee are:

What cities in Tennessee are hiring for Contract Chargeback Analyst jobs?

Cities in Tennessee with the most Contract Chargeback Analyst job openings:

Contract Chargeback Analyst jobs near you
Infographic showing various Contract Chargeback Analyst job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 84% In-person, 12% Hybrid, and 4% Remote job distribution.

Coordinator, Ticketing Compliance & Revenue

Nashville, TN

titans
11 - 50 employees
Learn more about titansexternal

Full-time

Posted 26 days ago

Job description

What you’ll be doing

The Tennessee Titans are looking for a detail-oriented and analytical Ticketing Compliance & Finance Coordinator to provide support to the Tennessee Titans’ Ticket Operations department.

The Ticketing Compliance & Finance Coordinator supports the day-to-day operations of the Tennessee Titans’ Ticket Operations department, serving two core functions: (1) financial reporting and reconciliation for ticketed revenue, and (2) contract compliance for PSL (Personal Seat License) sales and transfers. This role requires someone equally comfortable balancing daily revenue reports as they are reviewing contract terms and processing amendments.

Key Responsibilities:

Finance & Reporting

  • Balance and maintain daily detailed reporting of all monies collected for PSLs, and Titans season tickets
  • Monitor bank accounts and process payments through the ticketing system
  • Execute check payments through the ticketing system and coordinate with banking partners
  • Track New Stadium sales and run monthly commission reports for eligible sales reps per commission guidelines
  • Support end-of-month reporting and year-end balancing for ticketing revenue
  • Monitor and help resolve chargebacks, returned payments, and payment declines
  • Process PSL cancellations quarterly

Contract Compliance

  • Review PSL contracts for Nissan Stadium sales to ensure accurate submission and documentation
  • Process contract amendments and manage the PSL transfer process end-to-end
  • Perform general account maintenance within the ticketing system to keep contract and account records current

General

  • Perform other related duties as assigned

What you’ll bring

Required Qualifications:

  • Bachelor's Degree
  • Proficient in Microsoft Excel (pivot tables, reconciliation formulas)
  • Strong analytical, organizational, and problem-solving skills; comfortable managing detail-heavy work under deadline
  • Team-oriented, strong work ethic, and enthusiastic about contributing to department and organizational success

Preferred Qualifications:

  • Bachelor’s degree in finance, accounting, business administration, or related field
  • Experience with SeatGeek Unify (or comparable ticketing platform)
  • Prior accounting, bookkeeping, or financial reconciliation experience
  • Familiarity with contract review or administrative compliance work

Core Competencies:

  • Communication: Clearly communicates reconciliation discrepancies, payment issues, and contract terms across Finance, Ticket Operations, and banking partners.
  • Collaboration: Partners with banking contacts, sales reps, and internal departments to resolve payment issues and keep account records accurate and current.
  • Problem Solving: Identifies and resolves chargebacks, returned payments, and contract discrepancies with sound judgment under deadline pressure.
  • Accountability: Owns the accuracy of daily revenue reports and PSL contract documentation, ensuring compliance with reporting deadlines and contract terms.
  • Adaptability: Shifts smoothly between detail-heavy finance reconciliation and contract compliance work, especially during games and stadium events when volume spikes.


Physical Requirements and Working Conditions:

  • Work Environment: Office
  • Physical Requirements: Ability to sit for extended periods, lift up to 25 pounds
  • Schedule: Monday – Friday, standard business hours, with availability to work Titans games, stadium events, and occasional evenings/weekends as required

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