Associate Account Manager Jobs in California (NOW HIRING)

ADP is hiring anAssociate Account Manager.

This is not a sales position. This role focuses on servicing existing clients.

• Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey?
• Do you want to join a company withaward-winningtrainingandworld-class service guidelinesto help you achieve success,growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?
• Are you passionate about building lasting relationships and making a real impact on people's lives?

If so, this may beanopportunityfor you. Read on and decide for yourself.

In this role, you willserve as ADP's front-line forsolving clients'challenges, including issue resolution, answering questions,helping clients,training their users on ADP technology, and more. You will be the face of ADP to our clients, trusted to deliver outstanding service and build lasting satisfaction with every connection.

The nature of what you do every day will not change-your #1 goal is to help clientswho have between50 - 999 employees. Still, every day will be different because thequestions you receivewill vary, as will thesolutionsyou provideeachclient. Therewill be no shortage of newquestions you'll receive, which willkeep thingsinteresting, and our top-ranked training will help to set you up for success!

Are you ready to own a book of business and become a trusted advisor and advocate to our clients? In this role, your mission is to cultivate meaningful, long-term connections with clients helping them navigate their needs, guiding them through solutions, and being the person they rely on most.

To thrive in this role, you must be comfortable in a fast-paced, metrics-driven environment where structure and performance go hand in hand with connection and purpose. Every conversation matters and you know how to make it count. Whether over the phone or in writing, your communication is clear, professional, and easy for clients to act on. You're someone who naturally builds trust, fosters loyalty, brings positive energy into every interaction, and has experience serving as a liaison with internal partners to ensure client needs are met.

We work hard to provide exceptional service to our clients, but we also believe in celebrating wins, sharing laughs, and building friendships that last. If you're looking for more than just a job and want a career with purpose in a company that values inclusion, growth, and teamwork, ADP may be the place for you.

A little about ADP:We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our peoplemake all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including aDiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined theOneTencoalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel:http://adp.careers/DEI_Videos

Ready to #MakeYourMark?Apply now!

To learn more about Client Services at ADP,watchhere:

https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO:Responsibilities

What you can expect on a typical day:

Be aTrusted Advisor and Problem Solver.You will use your widebreadthof expertise to help ADP's clients solve problemsfor time-sensitiveissuesby taking a broad perspective to identify solutions, resolve issues, and provide solutions.Youwilltake the initiative to seek answers, solutions, and positive outcomes.

Build Relationships.You will buildrelationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of"Integrity is Everything."

Educate and Provide Recommendations.You will leverage your ADPproduct and servicesknowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Organize.You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE:Required Qualifications

• You haveat leastoneyearof experience in a customer service environment.
• You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job.Other acceptable experiencescould include:

• Experience noted above OR
• Military experiencewhereskills including teamwork,adaptability,organization, andfollow-throughwill help you build team and client relationships, identify solutions, and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belongby joining one of nine Business Resource Groupstoconnect globally with networks and allies who share common interests and experiences.
• Grow your careerin an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learnthrough ongoing training, development, and mentorship opportunities.
• Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving backandgenerating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

Jobs.adp.com

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.